Network and Telecom Engineer Resume

SUMMARY:

25+ Years in IS Support and Delivery - Extensive Network/Desktop experience, Hands-on hardware/software installations and all aspects of Networking.
ShoreTel/Mitel administration Analysis, Planning, Upgrading, Testing, Implementation,, & Management for the VOIP, Network spanning 7 locations across the US
Proficiency in the following environments: WINDOWS, DOS, NT, WINDOWS 2000 Server and Client.
Extensive background in Retail, Hospital and Inventory environments
Trained Help Desk to do ACL changes and account creations
Supervised and trained Notes/Novell assistants
Liaison for user issues and Database creation needs for Business Units.
f new PC technician
Exceptional Written and Verbal Communication and Mathematical Skills

TECHNICAL SKILLS:

CCNA, Splunk, Zscaler, Lotus Notes Administration and Development, DHCP, Active Directory
Break/Fix for Microsoft Office Suite, Microsoft Windows & LAN Issues,
Wireless Networking, PCAnywhere, VPN, Virus protection software, ShoreTel/Mitel VOIP, SIP, QoS, PRI, Cisco Routers and Switches
Network administration, Windows 7 & 10, ASA (Palo Alto) Firewalls

PROFESSIONAL EXPERIENCE:

Confidential

Network and Telecom Engineer

Responsibilities:

Mitel/ShoreTel administration spanning 7 locations across the US/UK/Australia.
Created virtual switches for conferencing and instant messaging (ShoreTel)/Mitel)
Recently upgraded from ShoreTel 14 to Mitel connect.
Call routing, hardware setup, testing, auto attendance, setup users, set up switches, voicemail services
Network: Cisco routers, opening ports, access lists, configuration routing across the US/UK/Australia network - order configure and support all mobile devices (iPhone, Android, iPads, hotspots, etc.)
Settings of the networking devices (Cisco Router, switches) co-coordinating with the system/Network administrator during implementation
Excellent knowledge of telecommunication systems.
Resolve telecommunication circuit issues and network hardware and software problems
Install and monitor function of telecommunication equipment
Inspect and service telecommunication devices regularly
Ability to install, implement, and maintain telecommunication equipment
Plan, develop, and implement telecommunication infrastructure
Ability to troubleshoot network and voice issues
Focused with ability to manage multiple tasks simultaneously
Setup, deployment and management of Aerohive wireless access points
Manage call management system and associated software
Develop and implement policies and procedures for better communication
Planned, configured, and installed voice and data infrastructure
Provided technical support for voice and data issues
Created, updated, and maintained technical documentation
Monitored voice and data systems and optimized performance
Responded and resolved trouble tickets in a timely manner
Implemented change control procedures and call tracking system
Active Directory
Working on troubleshooting of complex LAN/WAN infrastructure.
Working on various scanning and Sniffing tools
Switch Hardware/VMware
DNS setup and maintenance
Telecom billing and analysis
Windows Server
Network Security
Microsoft Exchange

Confidential

Systems Analyst

Responsibilities:

Managed Installation of Windows 2000 based supply and pharmacy dispensing cabinets.
Maintenance and upgrades of related Confidential servers.
Software and Hardware upkeep of 220 networked cabinets.
Responsible for interaction with all levels of hospital staff concerning finance, supply replenishment, purchasing and future expansion.
Responsible for technical support of M.E.E.T.H., Bellevue and Lenox Hill Hospital in NYC.
Created custom reports for inventory, finance and administration.

Confidential

Network Analyst/Lotus Notes-Domino Administrator

Responsibilities:

Installed and upgraded PC and Server hardware and software.
Managed all aspects of administration of two clustered mail servers, two gateway servers and one application server.
Planned and Implemented Lotus Notes upgrade from version 3 to 4.6.
Administered backup operations for all network servers using Cheyenne ArcServe 6.1.
Acted as Help Desk - Troubleshooting Lotus Notes issues and assisting users.
Acted as Desktop Analyst - Troubleshooting for Windows, Novell & MS Office user issues.
Served on implementation team for Raptor Eagle Internet firewall on an HP9000 HP-UX 10.01

Confidential

Database Coordinator

Responsibilities:

Developed tracking system on dBase to locate plan information.
Organized and maintained plan documentation.
Organized tracking reports and updates of plan files.

Confidential

Assistant Manager

Responsibilities:

Supervised staff of 11, input in the hiring and terminating of employees.
Implemented new POS programs on the registers.
Monitored store to store transfers and budgets.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship