IT Support Analyst Resume

SUMMARY:

Over 10 years of experience working in IT industry.
Detail - oriented with strong analytical and troubleshooting skills.
Energetic and self-motivated team player.
Ambitious and flexible with ability to adapt to changing environments.
Eager to learn and grasp new ideas, concepts and methods.
Able to work with minimum supervision.
Strong understanding of a network structure.
Extensive noledge of various server and client operating systems
Excellent noledge of peripheral devices.

PROFESSIONAL EXPERIENCE:

IT Support Analyst

Confidential

Responsibilities:

Provide L2 support for over 500 organization users as well as affiliated agencies.
Handle over 200 incident and request tickets per month.
Maintain infrastructure consisting of multiple Esxi and HyperV hosts and over 120 VM servers between 2 campuses.
Maintain network infrastructure of over 50 switches (Juniper, CISCO Meraki, Alcatel), over 30 Vlans, Palo Alto Firewalls and over 100 Meraki Access Points.
Knowledge of IOS, Junos, Alcatel-Lucent CLIs
Participated in successful organization-wide transition to Work From Home environment. Implementing Microsoft Remote Desktop Services for Desktop users as well as VPN setup by means of Global Protect Client for laptop users, leveraging both SSL as well as IPSEC protocols to achieve teh best user experience.
Lead resource for Exchange on-site infrastructure to Office 365 via hybrid migration path.
Migrated on- prem shared resources to OneDrive, SharePoint.
Participated in migrating IT team from Request Tracker halpdesk system to ManagedEngine Service Desk.
Integration and management of AirWatch MDM system with over 500 mobile devices being managed and monitored for company policy compliance.
Configure and maintain backup infrastructure with Veeam and Zerto Backup solutions for complete VM image backups, guest files as well as O365.
Manage Citrix XenApp infrastructure to allow remote access for a wide range of Applications as well as RDP access.
Experience with multiple Email Security and spam filtering systems including: Barracuda Email Security Service, TrustWave, Microsoft Anti-phishing.

Senior support desk analyst.

Confidential

Responsibilities:

End user support for over 50 client companies, each with its unique environment designed to be shaped per clients needs.
Extensive experience with VMware products: esxi 6.0, 6.5,6.7 as well as Vsphere.
Extensive noledge of building and maintaining HyperV based VM environments: GUI as well as Core editions.
Configure and maintain wide range of VPN client software leveraging Cisco Anyconnect, FortiClient, SonicWall
Experience with PowerShell Scripting, with scripts ranging from basic to medium complexity.
Work with ConnectWise Business Management Software for halpdesk ticketing, billing, inventory, time and expense tracking.
Provide support for Office 365 solutions: Exchange, Teams, Skype for business, ATP
Deploy and support Windows servers with following roles: ADDC, DHCP, DNS, SQL, IIS, Hyper-V, Failover Clustering, WSUS, DFS, NPS, Print Server
Knowledge of SCCM environments: patching, deployment, alert monitoring configurations and policies
Create, modify and deploy GPO policies based on customer needs.
Work with MDT and WDS tools to streamline workstation deployments.
Lead deployment, configuration and maintenance resource for company’s NOC solutions ConnectWise NOC, SolarWinds NPM as well as SolarWinds Patch manager.
Client migration to Microsoft cloud environment: Exchange, Teams, Intune, Azure AD, ATP.

Senior Technical Support Specialist.

Confidential

Responsibilities:

Successfully manage 100 different accounts per month:
Implement Kyocera products into customer network (scanners, printers, b/w and color imaging systems, network fax systems, Fiery Print Servers and other).
Provide technical support for Kyocera products at customer site.
Participate in demo and pre-sales calls with sales reps, train sales team.
Product testing, troubleshooting, and reporting as assigned.
In charge of remote monitoring software implementation (FM Audit) on customer locations.
Technical Support of Company’s network and computer hardware.
Implementation of custom document management solutions and document management connectors for hardware to software workflows.
Print cost management solutions specialist (PaperCut, MyQ, Equitrac, Kyocera Net Manager).

IT desktop specialist.

Confidential

Responsibilities:

Provide support for over 30 internal company users.
Desktop, Laptop deployment and maintenance.
Implemented Remote Access to Corporate environment for remote users.
Maintenance and repair of peripheral devices.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship