Varying Software Resume Profile

Profile

Certified IT and Microsoft professional with 3 years management experience and 7 years of experience in service and support in the
automotive, customer care, and information technology industries. remarkable customer service background, great ability to learn
quickly, punctual and dedicated to the task at hand.

Technical

Skills

Work / Exp. Confidential

Support clients in pc software, hardware, network integration and phone support
Setup and managed AD, GPO, OU and security policies, reset passwords on Windows Server platform
Project lead in fiber drops and network extension projects including Voip, switching, and wireless technologies
Install, support and troubleshoot small to mid-size VoiceStream/Televantage and AllWorx phone systems
Setup, build and integrate custom workstations, printers, WAPs and third party software and hardware
Support clients using Windows 8, 7, XP, and 2000 operating systems, and Windows Server 2008 and Server 2003

Confidential

Test, troubleshoot, and implement Varying Software for Microsoft partner hosting company and customers
Worked with no supervision on projects involving CRM, Exchange, SQL, Web Hosting, ASP, etc.
Support Corporate level clients via phone support and remote desktop to setup, troubleshoot or
Configure issues
repair varying issues in hosting and connectivity with a heavy Outlook and Exchange concentration
Setup VPNs while utilizing remote software to support clients
Confidential Member of 2009 workstation refresh project for City of Jacksonville Oct 2009-Dec 2009
Tested and configured custom pc images, installed custom software, and rolled out
825 workstations and 525 monitors while using Remedy Ticketing System
Test and exchange pc hardware components to maintain device functions and lower new pc failure rate
Accessed, configured and established XP clients to Novell and Windows network
Supported clients in troubleshooting issues including, connectivity, applications and preferences
Planned and executed with team of contractors efficiency plans for past and possible future
implementation issues

Confidential

Repaired and serviced Honda vehicles and fleet of used vehicles of numerous makes and models
including engine, suspension, interior exterior A/C, electronics, brakes and accompanying components
Supervised and trained staff of 5 entry-level mechanics in vehicle inspection and service
Trained staff in ADP and Arkona management systems, and quality control
Confidential Service, maintenance, and repair of Acura vehicles, including engine, suspension, interior exterior July 2003 April 2005
A/C, electronics, brakes and accompanying components

Confidential

Confidential

Edited images from other artist that were created for silk screen using photo editing software
Designed poster and card layouts using Illustration software via joint partnership with companies
throughout the city

Created designs using oils and water based paints