Substitute Teacher Resume Profile

Candidate Resume:

Objective and summary Qualifications

Seeking a position as a network support engineer with a company who will promote advancement and growth based on job performance. I have nine years experience in CISCO routing switching customer service, desktop troubleshooting configuring, Nortel phone systems . Proficient in setting up user, computer, group accounts, configuring group policy, IPSEC, print servers, Microsoft exchange server 2010, windows 7 desktop configuring

Skills

Network , Network security, CISCO router switch :configure OSPF,RIP,EIGRP,BGP, ACCESS-LIST,VLANS: VTP server, NAT: dynamic, static, PAT, show commands, active directory: configure user, group accounts, group policy, IPSEC, DMZ zones, backup-recovery, RAID systems, VOIP: SIP, MGCP,RTP,SCCP, SRTP, UCCM,UCCX, Exchange server: configure mail box servers, message transport, secure SMTP messaging, install exchange server, configuring, managing troubleshooting Microsoft Exchange server 2010: configure mail box servers, message transport, secure SMTP messaging, install exchange server, installing configuring windows 7: upgrading and migrating to windows 7, maintaining disk in windows 7, managing shared folders, configuring IPV4 IPV6 network connectivity , c , oracle database, java bean, scripting, SQL, pearl

Work Experience

Confidential

Substitute Teacher

Managed 20 students in a classroom from 9 th to 12 th graders
Assisted students in using people friendly software for taking math test
Prepared lesson plan on algebra and pre-calculus trigonometry
Assist students in tutoring service for algebra and pre-calculus

Confidential

Test, troubleshoot, configure broadband system in IT call center environment
Took inbound calls from business customers along with ISP to set up internet account
100 phone support and took up to 20 calls per day
Wrote up tickets in CRISP systems and handed escalated tickets to tier III
Network tools used USRP to pull up accounts SDM tool to configure IP addresses
Configured OSPF,RIP, EIGRP, BGP in MPLS network using CISCO router 3800 series
Configured ACCESS-LIST to deny or permit IP addresses in CISCO router 3800 series
Configured port security on catalyst 1900 series switch for wireless port security
Test/turn-up facility equipment for MPLS, T3 circuits on TITAN 5500 system

Confidential

Multimedia technician

Test, troubleshoot, configure broadband system in IT call center environment
100 phone support, took up to 32 call per day and wrote up tickets in proprietary DBS
Took inbound calls from business and residential customers for DSL service
Did outbound calls to customers for updating the progress of trouble alert of DSL service
Provisioned PVC map for ATM, FRAME-RELAY, SONET ,T1,SONET OC3 TO OC12
Configured OSPF, RIP, EIGRP using CISCO router 2500, 2600 series
Network tools used NMS, SHASTA , NAVISCORE to build PVC circuits
Monitored DSLAM, REMOTE SITE equipment, alarms using SOLARIS networking tools
Did a ping test for end to end connectivity of customer DSL line using RSA tool
Assisted customers in setting up modem, Ethernet cable, NIC card for DSL service
Assisted customers in DOS to configure IPCONFIG to check IP , gateway addresses
Assisted customers in setting up outlook mail, cache cleanup, TCP/IP connection
Escalate unsolvable issues of the system or central office malfunctions to tier III group
Used remedy tool to dispatch service technicians to remote sites and customer premises
Used SAR tool to ICHAT, E-mail peer groups and managers for assigned projects

Confidential

IT Specialist customer service/networking E-5

traveled to different military bases in the southeast one weekend a month to set up, install, dell , Compaq computers in office barracks
Had to communicate with officers to determine how they want the computers set up
Had to repair computers by replacing SCSI card, cable, hard drive, power supply, NIC card, re-imaged computers to save information using imaging CD
Had installed operating system using boot startup CD, also installed platform software: Microsoft suite: which include outlook, power-point, access, excel, also installed personal software for officers, also installing REDHAT on dell or Compaq for National Guard officers
Set up several computers in bus topology running cable through conduit in the office barracks
Set up network system by installing modem, Ethernet cable NIC card for internet service
Check IP address in DOS by configuring IPCONFIG, also checking TCP/IP connection IP and gateway IP address

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