SUMMARY:

• An experienced professional having a career of over 5 years in diversified roles wif exposure in supporting cybersecurity operations and network infrastructure . Avid learner, hard worker and curios to learn new security technologies emerging in teh cybersecurity industry.
• Last Designation - Worked Technical Specialist - Network /CyberSecurity operations for HCL Technologies.
• Exposed to Network/Cybersecurity emerging technologies like Palo Alto Networks firewall, Checkpoint, Cisco ASA, Cisco ACS, Cisco ISE, F5, Cisco routers and switches, IPS/IDS, VPN device, Bluecoat web proxy, Qualys Guard Vulnerability Management, Windows Defender, Proofpoint .
• Team Player; always thrive for challenges and work to excel in every undertaking

SKILL:

• Computer Networking - Cisco Routing and switching
• Palo Alto firewall - VM series, Appliances and Panorama
• Checkpoint firewall - VM series, Appliances
• Cisco ASA firewall
• Cisco ACS, Cisco ISE
• ITIL
• Microsoft Office
• Bluecoat Web Proxy
• F5 Load Balancer- LTM
• Qualys Guard - Vulnerability Management
• Incident Management
• Venafi - PKI
• Windows Defender
• Proofpoint

PROFESSIONAL EXPERIENCE:

Technical Specialist - Network & Information Security

Confidential

Responsibilities:

• Providing level-2 support and IT solutions to customers for all teh cybersecurity incidents and vulnerabilitiesexisting in network .
• Installation, upgrade and management of Next generation firewalls - Palo Alto Networks firewall appliances, VM series and Panorama.
• Responsible for Administration of all Network security and cybersecurity devices, issues and incidents occuring in customer's network.
• Securing, managing and maintaining teh LAN, WAN network for USA based clients including insurance companies, Large financial banks and institutions etc.
• Supporting teh client remotely over teh call and emails.
• Managing all teh Palo alto firewalls and its security policies wif teh help of Panorama .
• Opening, monitoring, tracking, and successfully completing teh incidents and request tickets in queue.
• Ensure teh integrity, stability, and availability of IT networks by maintaining, monitoring, implementing, and supporting all networks provided and supported by IT
• Management of network and security devices including cisco routers, switches, firewalls, IPS/IDS, Qualys Guard, management - PKI, web proxy, Cisco ACS, Cisco ISE, load balancer .
• Shoot Vulnerability scan on all teh devices placed in client network and send scan reports teh concern teams wif remediation steps.
• High Quality incident and call ticket resolution
• Root-cause analysis of major and high priority issues/incidents
• Conducting technical & business research to support clients
• Participated in teh planning and design of Disaster Recovery Plan
• Prepared runbooks and technical documents related to network security to streamline business operations.
• Create customized reports and presentations and provide analysis to clients on performance status and trends.
• Contributeto successful project completion by identifying risks and developing/recommending mitigation strategies

Network Records Associate

Confidential

Responsibilities:

• Worked as part of Cybersecurity team and providing level2 support to teh client-Lloyds Banking Group, UK & International.
• Management and troubleshooting of all teh network and cybersecurity devices equipped at Lloyds banks and data centres.
• Installation and Management of Palo Alto next generation firewall, Panorama, VM 300, PAN 3000 series.
• Creation of noledge base for team support
• Responsible to find all teh vulnerabilities and threats found in customer's network.
• Electronically mapped teh telecom network of teh UK which includes recording and connectivity for copper and fiber network including network for other ISP's which is provided by BT.
• Ensure that teh line plants are available at teh required positions so that network can be recorded and connectivity can be done wifout creating for field engineer.
• Ensure that teh connectivity of teh network is being maintained by checking circuit details of teh network providing services to teh BT customers and other ISP of UK .

Technical Support and Network Engineer

Confidential

Responsibilities:

• Network And CyberSecurity support (LAN, WAN, Hardware & Software, antinvirus, antimalware) to clients, Deploying, monitoring, securing, and maintaining all internal corporate technologysystemsincluding email, general file and print services. Resolving and Handling technical issues and questions from customer via phone or e-mail or Remote Support.
• Implement, upgrade & Management of Checkpoint R75.40 on Checkpoint 3070 UTM
• Cordinating wif other teams to resolve teh incident tickets and get change ticket closed following teh ITIL process.
• Monitor, investigate & troubleshoot of events in network that occurs in teh form of alarms.
• Exposure to Next generation firewalls like Palo Alto Networks firewall, Panorama, Checkpoint UTM, webproxy, Cisco ASA, Cisco ACS etc.
• Verify that peripherals are working properly, quickly arrange repair for hardware in occasion of hardware failure, monitorsystemperformance, create file systems.
• Install software, setup security policies for all users.