SUMMARY

• 9+ years in system/network administration and technical support (CompTIA Network+ Certified).
• 3+ years in a web and mobile software developing as a product manager, tester, developer.
• Rich experience in support and develop IT infrastructure of middle - size companies (500+ staff) and building IT infrastructure from scratch.
• Self-organizing, cross-functional, responsible, diligent and attentive to details IT specialist wif willingness to learn and TEMPeffectively apply knowledge and technologies in order to help employer to reach their business goals.

TECHNICAL SKILLS

Languages: Java, Python, bash, SQL

Databases: MySQL, MS SQL 2000/2005

OS: Linux (Ubuntu), Windows Server 2003/XP/7, iOS, Android

Networking: TCP/IP, DNS, DHCP, VPN, FTP, Firewall (pfsense, SonicWall)

Other: Active Directory, HTML, CSS, Agile software development, Redmine, Amazon AWS
 

PROFESSIONAL EXPERIENCE

Senior IT Infrastructure Support Engineer

Confidential, Newtown, PA

Responsibilities:

• Provide IT support for top management and VIP employees.
• Manage security systems (CCTV, Access Control Systems).
• Perform physical asset management and inventory control.
• Setup and support meeting rooms and equipment for big corporate events.
• Interact wif higher level support teams in resolving various issues or implementing new features.
• Work wif internal ticket system according to ITIL (ITIL Foundation certified).
• Provide support for remote employees (S4B, TeamViewer).
• Handling various high-pressure situations wif calm and confidence.

Network technician

Confidential, Chantilly, VA

Responsibilities:

• Work wif clients remotely via ScreenConnect and on-site to address network, desktop and server related hardware/software issues
• Establish and perform maintenance programs following company and client standards
• Installation, configuration, troubleshooting and maintenance of Microsoft solutions (Office 365, Exchange, Terminal Servers), Microsoft AD and Group Policy
• Manage service tickets (work, time, expenses, etc.) according company standards (ConnectWise)
• Maintenance of servers and network equipment in company datacenters
• Install, administer and troubleshoot personal computers, file servers, Ethernet networks, network cabling and other related equipment (routers, firewalls, WAPs, IP-phones)

Product manager/DevOps/Tester

Confidential

Responsibilities:

• Direct and coordinate activities of project personnel.
• Test, maintain, and monitor computer programs and systems, including coordinating teh installation of computer programs and systems.
• Document design specifications, installation instructions, and other system-related information.
• Development and production environments (Ubuntu Server wif LAMP) were setup and configured based on Amazon AWS (EC2, S3, RDS, SES). Load balancers and HTTPS were configured. Development and production environments were supported during all project time
• Self created (bash, ant, xCode console utilities, SVN) Continuous Integration system was installed and configured for QA department. Team productivity TEMPhas increased by 10%.
• Registration process based on user's phone number was monitored and improved. Teh number of successful registration was increased from initially 70% to 88%.

System/Network Administrator

Confidential

Responsibilities:

• Active Directory management (Windows Server 2003 domain). Configuring users, computers, security groups. Manage domain and domain controller security policies. Create backups of teh directory database. Configure and monitor replication.
• Linux user management: create users, groups, and assign permissions on resources.
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
• Install and configure desktop computers (Windows XP/7), peripherals (printers, scanners, faxes, etc), network hardware (Wi-Fi access points, switches, routers).
• Program and maintenance IP-PBX systems. Add new phone numbers, create and manage call groups and rules of call transfers, manage GSM gateways and voice mail system.
• Plan and defend annual IT budget. Buy new hardware and software, inventorying and putting them into operation.
• Number of computer issues was dramatically reduced coz of much teaching work wif employees in order to increase their computer skills. Teh work of employees became more productive. Was awarded as a best employee of 2009 year.

System Administrator

Confidential

Responsibilities:

• Conduct audit of Ukrainian Court IT infrastructure and producing work paper documentation dat is provides detail of performed IT audit.
• Test and verify hardware and support peripherals to ensure dat they meet specifications and requirements, by recording and analyzing test data.
• Deliver to customer and setting up a computer hardware and software, as well as a brand-new hardware-software solution for Ukrainian courts.
• Provide training and support to end users.
• Provide users wif technical support for whole range of computer problems.

Help Desk Analyst

Confidential

Responsibilities:

• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Refer major hardware or software problems or defective products to vendors or technicians for service.

System/Network Administrator

Confidential

Responsibilities:

• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations (Windows 2003 domain, Citrix, Windows XP, MSSQL 2000/2005, Exchange Server, thin clients).
• Perform data backups and disaster recovery operations.
• Install and configure desktop computers (Ghost, Acronis).
• Tech support of personnel of grocery shops and supermarkets. Resolve issues related to all electronic hardware including scales, cash registers, bar scanners.
• Install electrical and networks wires, network hardware (switches, routers) as well as phone equipment.