SUMMARY

• System administration in performing the daily activities of the office support team like managing accounts, user groups, security, and managing on - call rotation schedule and defining an escalation path for problem resolution.
• Automation the setup of Environment using appropriate tools/scripts.
• Around 6+ years’ experience in Configuration Management, Build and Release Management using GIT, CVS, Subversion, TFS, IBM Rational Clear Case, JIRA on UNIX and Windows environment.
• Experience with Jira upgrade with minimal down time.
• Experience with Turbo Time-Sheet plug-in for Jira Agile
• Extensive experience in setting up baselines, branching, merging, periodic backups of the source code and automation processes using shell and Perl scripts.
• Experience creating workflows, fields and other project components in Jira.
• Experience with installing and managing plug-ins.
• Full understanding of SDLC and RUP, Agile, methodologies and process.
• Good experience in using packaging tools like Install shield, Install Anywhere and0020Wise.
• Worked on cross-platforms (Windows-Unix) with GIT, Clear Case, CVS and Subversion.

TECHNICAL SKILLS

Operating Systems: MS Windows XP/2000/NT/98, UNIX, Linux, MS DOS

Languages: C, C++, JAVA, VB.NET, ASP.NET, C#

Database: Oracle 10g and 9i, PL/SQL, SQL 2005 and Enterprise

Scripting Languages: JavaScript, Shell, XML, HTML, VB script, Ant

Tools: MS Office Suite, OPNET, JIRA, Confluence

Build Tools: ANT, Maven, MS build, Cruise Control and Confidential

SCM Tools: CVS, SVN, GIT, Clear Case, TFS 2010, Star Team, Perforce

Processes: SCM, SQL, WorkFlows, Continuous Integration.

PROFESSIONAL EXPERIENCE

Confidential, San Antonio, TX

Jira Admin/Confluence Admin

Responsibilities:

• Currently working as Atlassian Systems Administrator handling JIRA, Confluence, JIRA Service Desk.
• Supporting complex Atlassian environments and have experience with integrating Atlassian tools with other internal & external systems.
• Setup Jira "JQL Tricky" plugin, to help users for tracking on their dashboards using a JQL or by configuring manually.
• Created JIRA projects, templates, workflows, screens, fields and other administrative activities
• Provided ongoing support and configuration for JIRA project, workflows, Screens, fields, permissions, and other Admin tasks
• Created custom templates for use within Confluence
• Prepared projects, dashboards, reports and questions for all JIRA related services.
• Added New Steps in a Jira workflow, Added new transitions in a Jira Workflow
• Modified the transitions in an inactive workflow and associated to an active project
• Managed portfolio for the all the projects in the jira instance
• Managed and upgraded Jira and confluence 7.x-7.5.2
• Setup Jira "Timesheet Report" plugin, to help users for time-tracking on their dashboards using a JQL or by configuring manually.
• Maintain Documentation about new releases and best practices for both users and team.
• Mentored several users/Teams in the usage of Jira/Jira Agile.
• Evaluated existing JIRA instance and resolved performance issues.
• Installed and managed plug-ins for jira like EazyBI, Epic Sum-up, nfeed, Zephyr for jira, Automation for jira, Template Epic cloner, Project Configurator, Action For jira Service desk, Cannon responses
• Developed custom Fields for the inter calculation of priority score.

Environment: Clear Case, Jira 6.x-7.5.2, GIT, Remedy 7.5, ANT, Maven, Grails, IBM Lotus Notes, Jenkins UAT, Jenkins Enterprise, UNIX, Linux, J2EE, iLog JRules, PERL, Puppet, Shell Scripts, SQL Server, Windows/NT

Confidential, Atlanta, GA

Jira Admin/Confluence admin

Responsibilities:

• Atlassian Systems Administration and Configuration handling JIRA, Confluence, JIRA Agile.
• Supporting complex Atlassian environments and have experience with integrating Atlassian tools with other internal & external systems.
• Provided ongoing support and configuration for JIRA projects, workflows, screens, fields, permissions, and other administrative tasks
• Addressed user questions and develop training as needed, worked on incoming questions and inquiries related to JIRA applications.
• Created JIRA projects, templates, workflows, screens, fields and other administrative activities
• Prepared projects, dashboards, reports and questions for all JIRA related services.
• Managed build results in Jenkins and deployed using workflows
• Configuration Management and source code repository management using tools like GIT, Subversion (SVN), Clear Case JIRA and CI tools like Jenkins.
• Implemented new JIRA workflows for the QA teams and worked on Splitting JIRA servers configuration
• Users Administration and Handling Licenses Performed JIRA configuration
• Worked on JIRA customization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes
• Worked on Setup JIRA for Test Case Management
• Served as Lead Technical resources for all Atlassian projects
• Developed build and deployment scripts using MAVEN and Gradle as build tools in Jenkins to move from one environment to other environment
• Integrated GIT into Jenkins to automate the code checkout process.
• Extensively worked on UNIX Editor Commands to edit the logs.
• Installed and upgraded Jira in production to keep up to date.
• Installed and managed plug-ins for Jira and confluence in production environment.
• Worked with various teams on Setting new JIRA & Confluence instances for new teams
• Worked on Integrating(migrating) JIRA with Confluence, Fisheye, Crucible.
• Generated scripts for effective integration of JIRA applications with other tools.
• Conducted analysis and evaluation of existing systems to upgrade latest version.
• Created custom templates for use within Confluence.
• Setup Jira "Timesheet Report" plugin, to help users for time-tracking on their dashboards using a JQL or by configuring manually.
• Maintained and administered GIT source code tool.
• Helped users in setting up "Timesheet report" to analyze the workload, "Project Pivot" gadget to display the worked hours(In most cases it could be project specific in specified time).
• Helped users to subscribe to this timesheet report to receive email notifications.
• Setup "Time Chart" Gadget that summarizes hours in Pie chart as per users requirement(per user or per group).
• Developed interface in dashboard and used Jira Queries to handle it.
• Created search bar to custom to perform text based searches for different groups.
• Added New Steps in a Jira workflow, Added new transitions in a Jira Workflow
• Modified the transitions in an inactive workflow and associated to an active project
• Added Valuators', post-functions, conditions on required transitions when requested by users
• Added Validators such as permission validators to restrict users for a specific transition, Added conditions made few fields mandatory on required transitions.
• Developed custom Plugins such as Assign an issue to reporter, create subtasks on basis of number of Affected versions.
• Created custom Plugin in Java to invoke pre-deployment setups.
• Developed and managed the Plugin development for running smoke test on deployment.

Environment: Clear Case, Jira 6.x, GIT, Remedy 7.5, ANT, Maven, Grails, IBM Lotus Notes, Jenkins UAT, Jenkins Enterprise, UNIX, Linux, J2EE, iLog JRules, PERL, Puppet, Shell Scripts, SQL Server, Windows/NT

Confidential, San Ramon, CA

Jira Admin / Quality Analyst

Responsibilities:

• Working on Incident and Change tickets for Production and other lower environments and resolving in a timely manner.
• Implemented and managed multi-server deployments in virtual environments.
• Create GIT repository as per the user’s request.
• Set ACL’s using the ADAM group according to the user’s request to a GIT repository.
• Add additional users to GIT repository when the owner request for it.
• Help users to have git web access.
• Manage the source code repository system used by the Engineering team
• Enable cdets (bug tracking system) to a GIT repository. Set it to either send a warning email or to block the commit with invalid cdets id
• Change the owner of a GIT repository, if present owner of the GIT repository requests.
• Enable email notification, so that users and owner receives emails about the changes pushed to the GIT repository.
• Migration of subversion repository to GIT repository using git svn method.
• Created Subversion Repositories for users. Add ACL’s as per their request.
• Created user side documentation on GERRIT.
• GERRIT is web UI, all operations can be done through UI. I also figured out all the manual steps to create projects, create groups, add references, add groups, add permissions to the group using command line interface using template of other project.
• Mentioned typical roles, GERRIT workflow, permissions to assign to the users in the documentation.
• Created documentation on git shell
• Managed Jira users and created workflows, issues types, fields in production.
• Created JIRA projects, templates, workflows, screens, fields and other administrative activities
• Documented and reported the statuses of Deployment to Project Team and Management.
• Installed and upgraded Jira in production to keep up to date
• Supported Windows applications deployments for configuring into new servers.
• Involved in deployment of hot fixes/patches that are released from time to time.
• Being pro-active and providing solutions to resolve issues identified.

Environment: Clear Case, Jira 5.x/6.x, GIT, Remedy 7.5, ANT, Maven, Grails, IBM Lotus Notes, Jenkins UAT, Jenkins Enterprise, UNIX, Linux, J2EE, iLog JRules, PERL, Puppet, Shell Scripts, SQL Server, Windows/NT

Confidential, Seattle, WA

Jira/Quality Analyst

Responsibilities:

• Consol is a VMS product used for Procurement, Vendor Management, and Management of Contingent Labor which manages the hiring process, Requisition, Purchase order, Labor Types, Labor Rates, Time sheet, Expense sheet and billing of a contractor/employee by an organization and its vendors.
• Working as a Subject Matter Expert (SME) for Consol and Billing product and successfully delivered customized requirements to multiple clients like Pfizer, WellsFargo, Pepsi, SunGard, AT&T, Liberty Mutual etc.
• Black box /Manual Testing, Functional, Regression, System testing, User Acceptance Testing(UAT).
• Leading a team of 3-4 members and responsible for end to end delivery.
• Work extensively on designing and reviewing of Test plan, Testcase, Test data, Traceability matrix, Test Report, Test matrices, root cause analysis, Use case/user story analysis
• Designing Test Cases and Test case development.
• Traced requirements to test cases( RTM) -traceability matrix to ensure test coverage and conformance to business requirements.
• Functional requirements review. Analyzing the requirements for completeness, correctness and clarity to drive the testing effort.
• Developing the test plan scope, risk assessment, coverage and objectives.
• Managed Jira users and created workflows, issues types, fields in production
• Working on SQL server 2008 for validation in the database & also validation on different servers.
• Identifying and creating the necessary test data and developed test data per-requests for each test case.
• Reporting and tracking the defect till closure in defect tracking tool.
• Preparing Test Reports and Test matrices after test completion. Metrics Reporting and Root Cause Analysis.
• Working on production & hot fix issues.
• Performing the UAT (User Acceptance Testing) with client.
• Testing XML messages
• Worked on test management tool- Quality Center and TFS
• Created JIRA projects, templates, workflows, screens, fields and other administrative activities
• Created custom templates for use within Confluence.
• Participating in review meeting, project meeting with stakeholders on regular basis.
• Providing Effort Estimation ( LOE) for the test cycle with proper test plan.
• Coordinate with different clients on regular basis for regular updates on project and guide the team to in corporate customer feedback and follow the process till shipment.
• Giving process and product trainings to Project teams and other stakeholders.
• As part of the continuous improvement process I prepare guideline/handbook on project and product for New hires, clients and team members.

Environment: .NET, Web Services,Oracle TOAD, Oracle DB, HP Quality Center 10, TFS, MS Excel, Web logic,SOAP UI 4.1, MS Word, AS/ 400 systems, Bugzilla, UNIX, XML, HTML