Global Administrator Resume Profile

Ability Summary

Systems Analyst, Advanced Repair Agent with excellent customer services skills
Analytical and logical skills to adapt to both current and new uses in technology to improve overall functionality.
Interpersonal abilities to relate and communicate with coworkers, business partners, and company executives.
Wide-range, but firm knowledgebase and skill set to manage multiple projects, processes, and personnel.
Hands-on experience with statistical data collection and quality administration.
Ability to work well independently and seamlessly as a member of a team.
Eye for detail and profound knack to solve problems.
Exceptionally well organized and highly motivated.
Provide extraordinary business outcomes.

Employment History

Confidential

Revise and manipulate testing processes to ensure that service requirements are efficiently fulfilled for the intended purpose, alleviating redundancy and preventing errors.
Perform data transfers, backups, operating system restorations, computer and mobile device upgrades and repairs, software installations, and system updates.
Test Geek Squad approved tools on different operating systems and computer architecture to improve usability.
Diagnose and repair operating system and hardware inconsistencies to produce the best client solution.
Use automated testing tools for in-depth hardware and software diagnosis.
Assess and test client and store stock products for repair.
Provide recommendations based on level of support.

Confidential
Collected contact and product information to check clients' products in for service.
Identified client and verified clients' product functioned properly upon arrival from service.
Performed demonstrations to educate clients on the operation of products and Best Buy services.
Troubleshot with clients' hardware, peripherals, software, and operating system to properly diagnose clients need and overall solution.

Confidential
Interacted with customers and conducted currency transactions upon customers' departure.
Recommended company profit levers and increased customer satisfaction.
Provided excellent and expeditious customer service.
Aided in any department needed.

Senior Administrator, Confidential Facilitated employee orientation, development, coaching, and performance management, ensuring clear understanding of expectations and roles.
Performed store operations, such as balancing tills and safe, maintaining safe logs, register transfers, employee time, reports, front end protocols and standards, as Manager On Duty MOD calls, overrides, providing resolutions in the best interest of the customer and employee.
Built and sustained sales culture via Customer Specialist and Customer Solution Specialist skills and behaviors required to deliver business results.
Communicated and trained employees on new positions, programs, and strategies.

Confidential

Database System Analyst

Supported multiple developments within the Promontory Financial Group organization with data related needs i.e. transferring, processing, inserting, updating, exporting, extracting, reporting, querying, reconciling, and securing data, etc. .
Developed and maintained process instructions and documentation for all systems operation procedures within the Data Management team members' responsibilities.
Coordinated with other divisions of IT department and third party vendors to support all systems, i.e. SalesForce, CipherCloud, FTP, and DTS.
Collaborated with other members of the Data Management team to maintain an information system.
Collaborated with Data Management team members to ensure all projects are successfully supported and completed on time.

Confidential

Global Administrator

Performed usability, compatibility, and configuration testing of cloud services against government standards prior to product procurement.
Managed dispersed team of five software engineers ' virtually via Microsoft Office 365 cloud infrastructure.
Developed each engineers ' settings, roles, privileges, and responsibilities within the cloud infrastructure.
Facilitated team meetings, led technical advances, and delivered standards for production environment.
Conducted research and analysis of marketed goods and services.
Prepared supporting documentation for software procurement.
Assisted with strategy development and utilization.