OBJECTIVE: Business Systems Analyst Role

SUMMARY

Experience spans fifteen-plus years of progressive responsibility in both technical and functional roles in the full software development life cycle SDLC that include: Technical and functional requirements analysis, business process and workflows, technical design specifications, prototype development, software user interface design, test and QA management, test planning, and software implementation.

SKILLSETS

INDUSTRIES

SOFTWARE

• Analysis Tools: MS VISIO SHAREPOINT Requisite Pro Rational ClearCase Rational ClearQuest Mercury Quality Center/Test D irector MS Office MS Project System Architect JIRA ORACLE / SQL.
• Configuration Management: SharePoint KnowledgeLink Knowledge Tree.
• Internet/Web Technology: CONFLUENCE/WIKI LOTUS NOTES/DOMINO HP/PEREGRINE Change Management Inventory Management, Service Center HTML familiarity with: Javascript and Websphere.
• Project Management Tools: MS Project MS Project Server.

PROFESSIONAL EXPERIENCE

Confidential

• Gathered business requirements through JAD sessions for a public pharmaceutical mission-criticalweb portal serving as a membership portal and database for an external user base of up to twenty thousand members. Interfaced with business stakeholders and an offsite development team. Delivered enterprise-wide business and functional requirements for the web portal's functionality, navigation, dashboard reporting, and elements of user interface de sign. Performed QA and User Acceptance Testing UAT . Coordinated release management efforts between business and development.
• SKILLSETS: MS VISIO MS Office MS Excel Web-based external portal Release Management COTS Mantis .

Confidential

• Performed the data and business requirements for an Oracle OBIEE dashboard reporting project. Performed extensive data mapping for financial data including Basel forecasting/economic and mortgage data. Requirements analysis performed for Risk management and asset management applications which included credit risk review and special assets review processing. Createdbusiness requirements for source and destination data , data type definition and processflowcharting. Created process flows for credit risk review processes to be evaluated and documented. Special assets business process analyzed and documented for an enterprise-wide application. Developed Use Cases for process improvement for an application in Risk Management, covering economic forecasting models. Created director-level MS Powerpoint presentations in risk management.
• SKILLSETS: QUALITY CENTER MS VISIO MS Excel Configuration Management in Knowledge Link.

Confidential

• Functional/ business requirements analyst role in an Operations and Security setting for Cloud-based security products and creation of functional requirements in an internal web portal repository using CONFLUENCE/WIKI technology.
• Performed gap analysis of current requirements for process improvement in a ticketing applicationusing a JAD session meeting format. Authored the functional and technical requirements forticketing/operations reports and created the requirements repository in a web portal using theConfluence/WIKI platform, whereby requirements were elicited from the Operations Director. Data requirements originated from the operations ticket support application. Edited an API programming technical document and acting as a project coordinator liaison for various external projects involving Verizon security products.
• Created data and process flows in VISIO including each requirements business lay er to include Sales Management Salesforce.com , Order Management, S ervice management, and database securityproducts. Created requirements functional and technical documents on the Confluence WIKI internal web portal to include business and technical specifications.
• Served in a project management liaison role for multiple concurrent projects and Interfaced with Manager and Project Manager level staff on impact analysis of business security data.
• SKILLSETS: CONFLUENCE/WIKI web portal User Interface UI design REMEDY MSVISIO Agile/SCRUM methodology JIRA requirements tracking tool SALESFORCE.com.

Confidential

• Created the original requirements analysis document that encompassed high level and detailed level requirements, Use Cases, User Interface UI development, email messaging requirements, including process flow s . Performed functional testing of software system, analyzed user roles and software system functionality for use case creation.
• Developed the business requirements matrix and status tracking for an Audit Preparedness project. Assisted the Department Head in the identification of enterprise-wide deliverables and artifact requirements for the department's external audit. Acting Site Manager duties included performance appraisal administration and guidance communications for on-site consulting staff. Functional and technical analysis, data table analysis, technical writing and editing, and data conversion to intranet web sites. Identified and documented data tables in an enterprise-wide, mission-critical accounting system. Worked on financial process and analyzed past and current business processes in compiling new documentation. Data file conversion, data management, and user interface preliminary design on Sharepoint.
• SKILLSETS: e-Commerce Web Portal application SharePoint Knowledge Tree Configuration Management Oracle Financials website IBM legacy accounting system Microsoft Office, Windows XP.

Confidential

• Lead role centered on testing management, research, planning, and quality assurance. Test case preparation, test management and requirements traceability were the objectives for this position. A full SDLC background as a requirement for this position was applied to test management objectives. Conducted review and research of current test management methodologies, including review of presentations and departmental test methodologies.
• SKILLSETS: Microsoft Office Microsoft Word Microsoft Excel Windows XP.

Confidential

• A technical analyst role that centered mainly on reverse engineering and capturing of technical and functional requirements of an in-progress development effort.
• Developed and authored the technical requirements for a custom software application based on reverse engineering of a credit card transactional system. Extracted business functionality directly from SQL code in legacy application modules for reverse engineering and creation of technical requirements specifications, detailed design, and functional business requirements. Software design featured: wireless data transmission structure Order entry, Line Item accounting, Buyer and Seller roles, Accruals, Business Rules development, validations, transaction processing, data interfaces, online help, and other credit card transactional LF custom features. User interface UI review, analysis and process improvement based on existing user interface / screen design.
• Authored the corporate Security standards charter document. Functional requirements review and analysis: Researched and coordinated audit related activities for Compliance 508 review. Reviewed test plans and other test-related project activities. Edited software user documentation and other system documents.
• SKILLSETS: Mercury/Quality Center, Requisite Pro, SQL source files, SQL code, MS Word.

Confidential

• Developed the high level requirements and systems process flows in the data analysis group to interface with the data warehouse. Created data maps of intra-departmental business processes and researched specific financial program data from inception to present status for the Restatement effort. Also created the original business requirements document for a central data repository for one of the business units managing loan data. Worked closely with the Director and Manager of the respective business units.
• Provided Sarbanes-Oxley SOX quality control analysis for the pricing workstream Risk-based pricing, Loan-level LLPA pricing adjustments to prepare data and resolve contractual issues for internal audit in the Restatement effort. Worked on a process tracking system designed to facilitate SOX controls and procedures in identifying and building evidence data comprised by a number of different data types and documents such as price types, contract elements, legal text, and reports. Participated in the user acceptance UAT phase of the new Control Process Tracking system. Worked with an enterprise-wide system and analyzed mortgage pricing and contract data. Identified, analyzed, and verified risk-based mortgage product pricing data, lender and pricing rules, researched contracts details and issues in a central contracts tracking Lotus Notes application which contained all data elements involved in mortgage product LF packaging.
• SKILLSETS: Lotus Notes Microsoft Office Windows XP VISIO Oracle Financials IBM Legacy systems.

Confidential

• Authored the Project Charter document for a project in the mortgage operations redesign initiative. Developed high-level and detailed requirements documents, requirements traceability matrix, issues tracking structure, and other related deliverables and artifacts associated with the project, using the FTD structured methodology. Also worked on mortgage insurance payment restructuring in the Credit Enhancement CE group. Familiarity in the Capital Markets area. In addition, was involved in data conversion where I developed automated expected test results, wrote the Test Approach document, calculated and analyzed cash transaction data, and used ClearQuest to track data analysis and testing issues and defects. L F
• SKILLSETS: DB2 Command Center SQL Queries Rational ClearQuest Microsoft Office Windows XP VISIO.

Confidential

• Collaborated with IT Director-level staff and end users for a Sarbanes-Oxley SOX audit preparedness initiative, Risk Management, and CMM compliance. Identified IT risk areas in IT Security, Change Management, Software Development, and Software Testing applying COBIT and CMM methodologies:
• Captured business / functional processes for software legacy systems.
• Reviewed user access rights levels for mission-critical IT applications and identified security risk areas.
• Defined all procedures addressing Change Management for the software development department developed recommendations and procedures for the test management department.
• Created two major paper deliverables that included recommendations, policy, and procedures addressing Change Management in the IT department, and Test Quality Assurance Management.
• SKILLSETS: IBM legacy systems Oracle Financials Microsoft Office Windows XP VISIO.