SUMMARY:

• Seasoned information technology leader with over 25 years of experience in leading global IT teams. Well rounded IT leadership experience in Software and infrastructure engineering,
• Technology service delivery, Agile project management, Change and relationship management. Successfully delivered innovative technology solutions at the C - level in multiple industries including Financial Services, Health and life Insurance, Manufacturing, Retail, Government and software products.

TECHNICAL SKILLS:

Methodologies and Tools: Agile (SCRUM, Kanban, SaFe), Waterfall, ITIL, Six sigma, IT Service management (ITSM, Service Now, Remedy), Budgeting and forecasting tools (Clarity, PCM, TCOA, Field glass), Project tracking and collaboration tools - JIRA,Confluence, Rally, MS project, PowerPoint, Visio, Excel, SharePoint.

Technologies: CDN/Fastly, Oracle Dyn, J2EE/Java and .NET platforms, Visual Studio, SOA (REST/JSON), C++,VB, Python

Web/Mobile development Technologies: (HTML,CSS, JavaScript, ASP, PHP, JSP, XML,.NET,C#,JQuery), Telephony/VOIP/SIP, Databases(Oracle, DB2,SQL Server)

Open source technologies: (struts, spring, Hibernate), Cloud computing (GCP, Pivotal, AWS, Azure), Data Replication - DataGuard, Golden Gate, Repliweb, SnapMirror, Data Warehouse, BigData-Hadoop,Exadata

ETL Tools: (Informatica, DataStage), File Transfer (Gentran,Sterling Integrator), Security/Authentication tools(PingFederate, SSO/Siteminder, ActiveDirectory), Server Virtualization- VMware/SAN storage, NAS, ERP Systems(SAP, JDE), IIS, SharePoint, Active Directory

Development support tools: BitBucket, Github, Jenkins, Anthillpro, subversion, TFS, Serena/NOLIO, HP Performance center, RTC/Jazz, Selenium, ALM, BuildForge, QTP, Clear case and Quality center, Bladelogic

Virtualization and configuration management tools: CA Lisa, CA Automic, Puppet. Infrastructure (Networking-Cisco, LAN/WAN, Servers and Storage systems-NetApp, monitoring tools - Splunk, APM, Dynatrace), Middleware systems - Oracle/IBM suite of servers/Weblogic, RedHat/Tomcat, Apache, Websphere, Jboss,MQ, Autosys, Mulesoft, Midrange/AS400, Mainframe/COBOL/JCL, NetSuite

Network technologies: (F5, MPLS, Data power, Opnet, LTM/GTM, Firewall), Business Intelligence/Reporting (SAP Business Objects-WEBi, Actuate, Crystal, Microstrategy, Cognos), Exchange, Salesforce commerce cloud, Demandware, RPM, CRM-Siebel, MS Dynamics, Continuous Integration/Continuous Delivery (CI/CD), DevOps, SaaS, PaaS, IaaS, Operating Systems - Microsoft, Solaris/UNIX, AIX and Linux.

PROFESSIONAL EXPERIENCE:

IT Manager

Confidential, Charlotte, NC

Responsibilities:

• Managed the DevOps, Performance engineering, Middleware and Automation efforts as SCRUM Master. Responsible for daily standups & other ceremonies, work management and executive reporting on KPI metrics.
• Successfully deployed Oracle Retail XStore point of service application across a total of 9000+ registers using Automic Release automation tool and leading the efforts to continuous improvement and adaption of the tool.
• Consistently delivering service requests from multiple business and technology partners along with managing the cloud based hosting (Pivotal, GCP) and migration initiatives from AWS & Azure platforms.

Sr. Program Manager

Confidential, Charlotte, NC

Responsibilities:

• Led the Agile design tool development team as SCRUM Master to automate the infrastructure build system. Delivered the continuous integration (CI), Continuous Delivery (CD) pipelines using Agile Kanban framework. Implemented the Agile SCRUM development framework, coaching the team and supporting program level (SaFe) automation efforts.
• Successfully delivered the multi-year Sales Infrastructure application replatforming program resulting in annual TCOA savings of $9.37 million through significant volume reduction for servers and storage, $1.45 million annual maintenance cost savings. The effort include migrating 28 applications from physical to cloud data centers, Weblogic,JDK upgrades, technology migrations from Oracle RAC to Exadata, network and security related configurations.

IT Manager

Confidential, Charlotte, NC

Responsibilities:

• Set up agile program/project structure and governance, oversight, change management, budgeting and timelines to onboard Optum products into the Continuous Integration/Continuous delivery toolset.
• Coordinated the efforts to develop and apply best Practices in the Continuous Integration, Code quality, automated build, test execution, deployment and Infrastructure support for Optum suite of software products.

Lead Infrastructure delivery manager

Confidential, Charlotte, NC

Responsibilities:

• Delivered infrastructure engineering and support solutions to Contact center technology platforms (Telephony/IVR), Web Security (Federation), Unified Desktop, applications development and operational tools (DevOps), DataMart/Warehouse reporting and vendor applications SaaS).Formulated strategies for effective partnership between multiple tiers of support to insure high availability during quarterly disaster recovery (DR) tests, major releases and maintenance activities.
• Led the strategic initiatives of Intranet Replatform initiative to host systems in the cloud (AWS, Azure, on premises, hybrid), Service virtualization and successfully implemented the Proof of Concepts (POC).
• Managed major enterprise wide efforts including data center forklifting and integration, applications and server decommissions (footprint reduction), maintenance (server/database upgrades, patching, refreshes), Disaster recovery tests (DR), establishing network connectivity, midrange (AS400) to the .NET based platform migration.

IT Manager

Confidential

Responsibilities:

• Led the planning and execution of mission critical application and infrastructure maintenance, release events, data center migration efforts across network, servers, storage, security, Web, middleware, ERP, business intelligence, database, CRM and collaboration technologies. Conducted continuous improvement workshops between on-shore and offshore development and support teams and optimized the application source control, review and agile release processes that resulted in improved quality (25%) and reduce the support backlog by 15%.

Sr. Service Delivery Manager

Confidential, Charlotte, NC

Responsibilities:

• Initiated the accelerated ownership effort to increase collaboration, communication across multiple internal software development teams, release teams and external product vendors for agile delivery.
• Delivered application solutions for strategic online & mobile payment channels, OCC consent order Claims review, Compliance/Risk. Supported bank’s systems Integration and conversion efforts during Countrywide, Merrill Lynch, LaSalle and Reverse Mortgage mergers. Led and implemented process improvements across development, support and infrastructure delivery teams.
• Implemented business acumen task force for Home loans and Insurance technology associates. Certified 20 associates by enhancing reverse mortgage business acumen and to exceed performance development goals. Significant contributor to quality and process improvement task force that helped significantly improve the SIT and UAT quality by reducing the number of defects by 20% overall the reverse mortgage portfolio.
• Managed resources in project matrix environment of 100+ associates to support technology delivery of brokerage platform integration, mortgage loan systems. Trained and coached 10 associates as a mentor. Led the reporting work streams across Home Loans and Insurance technology portfolio for Compliance, merger, OCC consent order based data warehousing and BI reporting technologies.
• Change manager for multiple key initiatives to implement compliance and regulatory policies (AML PAT Act), speed to market, tech and operations transition, data conversion, process change and on-boarding. Application development and Technology delivery manager for the enterprise wide compliance issues management system with a goal of 2.8 million cost avoidance/cost of poor quality savings and 50% enterprise wide improvement.

Software Engineering Consultant

Confidential

Responsibilities:

• Delivered technical solutions as a consultant to the confidential supporting the confidentials’s statewide arrest warrant repository system (NCAWARE).
• Designed, developed and supported the web based electronic bill presentment and payment (EBPP) system and supported the integration with legacy automated clearing houses (ACH) platforms for Commercial web technologies group within confidential. Provided end to end support to IBM’s strategic PC assembly/integration program (AAP industry view) applications. Conducted, product installation and operational support for management groups at various global sites.