SUMMARY:

• Sr. Manager of Architectural Engineers wif high - level of hands-on technical knowledge and focused analysis in assessing existing IT architecture, system engineering, and functional processes
• Leads by example and demonstrates credibility, competence, insight, and understanding of critical issues
• Excellent project management skills, ability to manage large-scale, multi-faceted projects
• Experience in managing teams tasked wif projects of architecture, systems design, and systems integration, designing and implementing complex
• Able to communicate strategies using ITIL v3 framework as the foundation for working wif an ITIL based ITSM lifecycle
• Excellent time and conflict management skills, root cause analysis and ability to balance multiple priorities
• Excellent telephone, customer interfacing, customer service, and people skills
• Active Directory
• Hyper-V
• DNS
• Power Shell
• System Configuration Center Manager (SCCM)
• Disaster Recovery planning principals
• Disaster declaration and notification
• Microsoft Azure (Journey through the blades and parts wifin the Production portal)
• Cisco WAN Aggregation and Internet Edge Router
• Cloud Computing
• 6120 Fabric Interconnect devices
• Staff Management &
• Lotus Notes/Microsoft Exchange
• Windows versions 7, 8 & 10
• VMware ESXI 5.5-6.0
• Communication - Verbal & Written
• ServiceNow
• Industry standard Disaster Recovery planning principals
• UCS-B, Cisco 2951
• Cisco Router
• LINUX
• System Application Product(SAP)
• Management and Supporting Multiple Projects
• Network Configuration VPN
• Windows Server 2008R2 -2012R2
• SAN, NAS
• Epic Portal
• Problem Solving
• Communicating
• Data Analytics Tool (Tableau)
• Influencing the Organization
• Leadership
• Microsoft Project Manager (2016)
• Negotiating
• Agile and Waterfall
• Work Independently or as part of a Team
• Cluster Setup
• System Security
• NetApp Storage, EMC
• System Center Operations Manager (SCOM)
• GPO

PROFESSIONAL EXPERIENCE:

Confidential

IT Program/SCRUM Master

Responsibilities:

• Manage and coordinate the delivery of multiple projects
• Manage a team to prioritize and schedule development for business information requests
• Developing cost benefit analyses for the program, communicating to an executive committee, creating and reporting program status utilizing a dashboard
• Indirectly lead, program manage and oversee a team of associates and vendors
• Allocating resources across the multiple projects
• Managed KPHC( Confidential Health Connect) Systemwide Enterprise software
• Provides overall strategic analysis and direction to senior management
• Engage wif vendors to determine the best solution at the lowest cost.
• Work close wif the Epics security team to implement and follow process and procedures wifin Active Directory (AD) and user systems
• Facilitate Scrum Ceremonies - Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective
• Communicate team progress and dependencies wif other team leads during scrum of scrums
• Create, maintain, and organize backlog of features
• Provides regular progress updates, including detail on changes to schedule, costs, scope, risks, and issues.
• Communicate status to leadership, sponsor, stakeholders, and project team
• Uses change control procedures to effectively protect and manage the scope of the project
• Identifies and drives resolution or escalation of issues.
• Ensures quality of relevant deliverables and stage gate requirements.
• Defining project governance policies and managing the financial concerns of the program
• Utilize and effectively communicate technical components of an initiative to applicable parties
• Day to day activities is to lead projects and High/Critical call bridges that Impact Confidential Health Connect (KPHC) ranging from GA, CA, NCAL SCAL
• Lead Disaster Recovery for KPHC EPIC software and hardware for the NCAL, SCAL and 20 datacenter locations, 6 (ROC) locations (GA, CO, HI, MA,NW, Washington region.
• me deliver daily reports to the Director of Operations on the status of each project me’m covering
• Capturing data analysis (Tableau Tool) for the past 3 years for Critical and High incidents to prevent future outages.

Confidential

Sr. IT Manager

Responsibilities:

• Managed a team of seven infrastructure engineers ranging from Junior to Senior Engineers
• Created a WBS for stakeholders (Approved) to see the workload throughout the project
• Managed project to upgrade ISR 1000 series routers and replace router form PCI compliance
• Worked close wif Operations team to change Cisco router configuration and test.
• Plan and decommission legacy systems
• Worked wifin ServiceNow to Track software compliance, Create task, Track software compliance, prohibited software, software usage, and the health status of you're patches to gain an extra edge over you're IT operations.
• Lead senior business stakeholders through transformative activities, beginning wif discovery through delivery of business value designed at streamlining business processes to achieve optimal performance
• Proven ability to build relationships wif constituents, including: clients, internal teams, and consulting partners
• Lead and reviewed all aspects of Enterprise software development lifecycle (SDLC)
• Provide strategic direction for developing the project plans including key project milestones and dependencies.
• Managed team responsible for 976 Windows servers from 2003, 2008/2012R2 that was out of compliance
• Managed team responsible for 171 IRS servers in production that needed new policies and procedures created for ease of patching and brought to compliance
• SAN NetApp connection and creation of volumes and lunes, HBA Interconnect
• Manage a team of 5 to migration SAP systems to SAP HANA S/4HANA
• NTFS storage and connection
• Managed a project to installing Cisco systems from UCS-B chassis, Data Center Interconnect Platforms (Cisco 7600 Series Routers)
• Managed team responsible for 805 servers in non-production wif a mixture of SQL clusters that had to be maintained and brought to compliance
• Lead and Managed team design and built out SCCM2012 server to deploy updates to over 3000 Workstation and Servers
• Designed SQL Database to work wif SCCM2012R2 to handle the load to patch 3000+ servers.
• Managed and monitored all servers and responsible for the decision to remediate servers if required
• Managed the creation of repository for client to store reliable data for patch process
• Responsible for created collections, maintenance windows, and patch list wifin SCCM2012 servers
• Selected team responsible for the creation and troubleshooting necessary for remediation steps to WSUS server

Confidential

IT Project Manager

Responsibilities:

• Managed and reorganized the infrastructure by effectively integrating solutions into the existing infrastructure wif the implementation of Cisco servers 2951 wif embedded router technology, resulting in implementation cost savings by $1 million plus dollars for the fiscal year in the Atlanta Midtown location
• Analyze Program infrastructure costs, including all hardware and software needed to deliver migrations successfully
• While hands-on, managed project team of 40 Engineers presenting actionable strategies, implementation plans and guiding the transition for the migration and optimization of legacy bank teller applications across the southeast & midwest regions
• Conducted research on emerging technologies in support of infrastructure development efforts and recommended technologies that will increase performance, reliability, cost effectiveness and infrastructure flexibility
• Lead and Manage all aspects of Enterprise software development lifecycle (SDLC)
• Lead senior business stakeholders through transformative activities, beginning wif discovery through delivery of business value designed at streamlining business processes to achieve optimal performance
• Managed the patch changes in ServiceNow
• Proven ability to build relationships wif constituents, including: clients, internal teams, and consulting partners
• Collaborate wif sales during the presales/discovery stage to research and understand client business challenges and drive towards value added solutions
• Contribute to the development of delivery tools and resources, thought leadership, and client offerings through personal experience and perspective
• Manage and lead resources assigned to project that are responsible for the implementation of cloud solutions designed to enhance the client experience
• Maintained compliance wif Federal Enterprise Architecture (FEA) designed efficient and secure virtualization using (VMWare and/or Hyper-V) for branch hosting, maintained and designed UNIX platform
• Designed a variety of platforms to provide automated systems applications Automation Server Technology (Vendor Agnostic, SCCM2012R2)
• NTFS storage and connection to the internal device.
• Managed project to maintain and install Cisco Datacenter Router (1921 Series), Cisco Branch Router (2800,2900 Series)
• Managed a project to install UCS-B (5108 chassis) in HA environment
• Redefine Disaster Recovery principals for SE and Mid-Atlantic branches and Centralized Datacenter location.
• Lead and Managed Enterprise architecture server and data consolidation, upgraded and migrated SCOM ( ) and SCCM ( )systems from R2.
• Lead and Managed Enterprise software Sharepoint 2010 implementation. Managed all aspects of the software development lifecycle (SDLC)
• Used SharePoint to track and monitor day to day projects for 40 Engineers, defined and maintained documentation of infrastructure, technology standards, processes and policies related to core infrastructure
• Created schematics, process maps, feature lists, mockups visual specifications and working prototypes
• Participated in architecture reviews and/or audits, anticipated growth, ensured scalability stay abreast of industry trends and assess new products; use KPIs and effectiveness metrics to improve processes; bridge different areas of the infrastructure

Confidential, Atlanta, GA

Sr. Project Manager (Contract)

Responsibilities:

• Managed the implementation of automating patches and maintenance across all 3500 franchises reducing cost by saving $1.1 million dollars in revenue
• Managed projects by developing work plans, resource planning, budgeting, execution, and management for all operation and disaster recovery
• Managed, designed and implemented enterprise-wide virtualization using Hyper-V and VMWare
• Managed IT infrastructure (servers, SAN, NAS, network, security), IT change management, co-location, capacity planning and incident management
• Managed cloud using Microsoft Azure
• Managed all aspects of Data Center Infrastructure operations, Cisco UCS-B series, including plans, implementation, deployment, support and maintenance functions infrastructure growth and standard processes
• Lead and Manage all aspects of the software development lifecycle (SDLC) associated wif platform migrations
• Lead and Managed Enterprise architecture server and data consolidation, upgraded and migrated SCOM ( ) and SCCM ( )systems from R2.
• Lead and Managed Enterprise software migration Sharepoint ( )implementation. Managed all aspects of the software development lifecycle (SDLC)
• Determine the optimal short term and long-term staffing plan by role and by quarter. Utilize associate subject matter experts to achieve maximum output. Analyze multiple vendors for the resources wif the most systems expertise and cost efficiencies.
• Lead and Managed technology and infrastructure in areas such as internal systems design and development, systems planning, computer operations, networks, data warehousing, architecture, data security, telecommunications, and/or systems support
• Worked close wif the security team to implement changes to system settings and files
• Applied Industry standard Disaster Recovery planning principals, Creation of Disaster Recovery Template used throughout the IT enterprise
• Responsible for the approval of expenditures for accounts in line wif established policies and procedures. Monitored and addressed budgetary compliance issues in relation to expenditures, shaving 20 percent off of the previous years’ budget
• Process knowledge of data center, network, server, and enterprise command center
• Demonstrated breadth and knowledge ofService Delivery life cycle, ITIL V3 process integration and infrastructure integration
• Technical knowledge of all application implementations and support disciplines ITIL, IT Service Management, architecture, requirements development, systems design & configuration, data/information conversion & migrations and systems support
• Facilitated and provided design/architectural reviews, to solve any problems and improve efficiencies
• Hands on knowledge of cloud computing solutions and methodologies from strategy to operations

Confidential, Atlanta, GA

Sr.Project Manager

Responsibilities:

• Planned, designed, implemented and optimized the company network infrastructure in support of all data center, store, field office and partner connectivity requirements
• Industry standard Disaster Recovery planning principals, Creation of Disaster Recovery Template used throughout the IT enterprise
• ITIL business process utilized
• Managed the team to a complete SAP system to SAP HANA
• Completed project under projected six-month timeframe
• Implemented shared and stand-alone infrastructure running on 25 physical and 150 virtual servers, storage arrays, load balancers, firewalls, and switches, routers
• Specific technologies include Cisco Unified Computing System B-Series, Cisco Data Center Interconnect (DCI), SAN/Ethernet fabric management and design, storage systems, network fiber over Ethernet upgrade HBA, SAN environment one host ESXI 5.5
• Set up processes for monitoring 200 + servers, systems maintenance, MS System enter, SCOM, IIS, Hyper-V environment, Active Directory, capacity management, change control
• Developed maintenance routines for network infrastructure
• Lead and Manage all aspects of Enterprise software development lifecycle (SDLC) (SCCM and SCOM)
• Manage security processes for network elements and provides mitigation plan for security issues
• Designed and implemented enterprise network and associated security infrastructure critical network services include DNS, LDAP, and DHCP
• SCOM design and implemented into production. Planned from testing to production monitoring over 250 servers and devices
• SharePoint2010 design and implemented into production. Planned from testing to production monitoring over 250 servers and devices

Confidential, Atlanta, GA

System Administrator, Sr. Infrastructure Manager, Sr. Engineering Manager

Responsibilities:

• Managed a multi-million dollar transition from paper presses to cutting edge digital mobile and internet based technology
• Managed escalation of complex technical support to both internal and external customers via telephone or electronic medium
• Ensured the regional customer services teams adhered to relevant ITIL service management and departmental governance
• Implemented and supported cloud infrastructure, platform, and software
• Lead the implementation for Enterprise (SCCM07 - SCOM07)
• Experienced working wif TCP/IP, DHCP, DNS, WINS technology
• Focal point for internal customers needing advanced troubleshooting support and assistance for product releases / updates / patches in QA and UAT environments
• Relocation, Optimization, Redesign, Consolidation of our main datacenter half physical and virtual environment converted physical servers into Virtual server
• P2V conversions and V2V conversions
• Worked on implementing new SAP system into the COX environment
• Managed and administered SAN & NAS technology and enterprise management
• Cluster 2003 Servers and 2008 Servers Builds, RAID technology experience
• Server and Desktop patch deployment using SCCM
• Managed SCOM to monitor Server infrastructure
• Managed a team of 10-12 technical engineers of varying levels, monitoring and ensuring support is consistently delivered wifin service level agreements and quality standards.
• Contributed to the interviewing process to ensure the team is staffed appropriately against agreed upon selection criteria/specification.
• Implemented Datacenter Interconnect (DCI) wif ports connected to a pair of Nexus 7000
• Managed employee performance and group productivity
• Regularly evaluate individual employee job performance, providing constructive suggestions for improvement and rewarding s.
• Communicated frequently wif staff through group meetings and individual sessions, ensuring issues/input from staff is listened to and that company/department strategy/goals/decisions are communicated promptly
• Active Directory Administrator, Create users, Objects, Design, and Maintain
• Administrator over SMS to SCCM System for Server, Desktop, Laptop, Handheld Devices
• Promoted from a contract position to full-time engineer wifin 6 months. Position requiring daily management of numerous user applications in a time-sensitive environment for over 1500 employees
• Build & Maintain over 300 Windows and Mainframe Servers
• Desktop administrator, Windows Server Builds (2000, 2003, 2008R2) administration, installation, and support

Confidential, Atlanta, GA

Systems Engineer Manager

Responsibilities:

• Increased sales in business solutions by 15% through, coaching and mentoring staff on company procedures
• Performed system backups and operations for high availability of service
• Supported and resolved issues relating to server hardware, networking, web services, active directory and DNS
• Managed a Team of 7-9 technical support agents
• Maintained Online Registration Site-DFCS Instructors/Caseworkers
• Configuring/maintaining/distributing PC Tablets to DTAE schools/county offices
• Project Lead/Designer of FTP Server for curriculum writers for Coordinators
• Managed all aspects of the website developments lifecycle (SDLC)
• Managed, interviewed and hired technical staff responsible for troubleshooting hardware and software of servers and PCs
• Ensure technical support for incoming calls was handled and resolved in a timely manner

Confidential, Atlanta, GA

Help Desk/Team Lead/Manager

Responsibilities:

• Created disaster templates for disaster process using (NIST) National Institute Standards and Technology for IT Disaster Recovery Plan.
• Managed a team of 25 helpdesk analyst
• Create high-level disaster recovery plan for the entire call center and Infrastructure operations department
• Led a team of customer service technicians responsible for the management and maintenance of websites and servers in a 24/7 environment
• Reduced call handle times by 20% by conducting “targeted” coaching sessions wif staff
• Improved customer service satisfaction percentages by 10% by providing additional to support agents
• Increased call volume of individual team members from 25 calls per day to 30
• me overseen the IT Management Services Delivered to Partners/Clients
• Performing weekly Performance Analysis and providing recommendations
• Weekly meetings wif customer to review the performance
• Perform Monthly Service Reviews to review the performance, Alert, Ticket Volumes, SLAs