Systems Administrator Resume Profile

Candidate Resume:

SUMMARY OF EXPERIENCE

More than 15 years' experience in information technology and system administration, with performance awards from both management and customers. Eight years' recent experience in management and troubleshoot ing of Lotus Notes, Domino, Exchange, and Google Apps, and BlackBerry devices. Six years' additional experience in direct support of customer's networking needs, including Novell Netware account administration and account troubleshooting, hardware and software installation and software, end user training, and purchasing recommendations.

RELEVANT EXPERTISE

Lotus Notes administration and design
IBM Certified System Administrator - Lotus Notes and Domino 6.0/6.5 and 7
BlackBerry Enterprise Server administration and device troubleshooting
Strong customer service skills

EMPLOYMENT

Confidential

Senior Messaging Systems Administrator

Lotus Notes/Domino Administrator , Google Apps Administrator
Monitoring and maintain ing Domino servers.
Troubleshooting Domino and Google mail routing for NGS customers.
Creating and managing accounts on Lotus Notes R7 systems .
Migrated Notes accounts and messages to Google Apps.
BlackBerry Systems Administrator
Monitoring, maintaining, and upgrading BlackBerry servers for both Domino 4.1.x and Google 1.x and 2.x .
Setup and troubleshooting of BlackBerry devices.
Postini Administrator
Troubleshooting SMTP mail routing for NGS customers .
Managing Postini content filters and message discovery.
Creating and managing accounts.

Confidential

Lotus Notes Administrator

Monitor ed and maintained Domino servers as part of the Notes Certificate Administration team. Acted as a first responder to server outages after-hours.
Managed users and accounts on Lotus Notes R5, R6, and R7 systems.
T roubleshot e-mail problems for World Bank customers .
Managed Active Directory accounts.

Confidential

Lotus Notes Administrator

Managed users and accounts on Lotus Notes 4.6 and R5 systems.
Troubleshooting of e-mail problems in Notes and Exchange for both end users and PC analysts.
Examined design and security of Lotus Notes databases being moved into production for compliance with network standards.
Microsoft Server and Exchange Administrator
Managed user accounts and user groups.
Member of team that migrated more than 1000 users from Lotus Notes to Microsoft Exchange.
Troubleshot e-mail delivery problems between Notes and Exchange systems
Primary SMS Microsoft Systems Management Server Administrator
Set up and administered a 1200-seat SMS 2.0 site on company network

Confidential

Senior Help Desk Analyst

Answered calls from NRC staff with diverse levels of computer skills, as well as providing expert assistance to other help-desk staff and to workstation analysts in the field.

Confidential

Workstation Support Specialist and Analyst

Performed troubleshooting of hardware and software problems for more than 200 users analysis of hardware and software systems Novell NetWare administration analyzed existing systems and recommended new equipment and software purchases.

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