SUMMARY

• Results - oriented and analytical with history of success contributing to best-in-class technology solutions.
• Adept at readily gathering and translating complex requirements into viable solutions.
• Extensive experience in engineering, administration, project management, and information systems support.
• Expertise in implementation, analysis, optimization, troubleshooting, and documentation of LAN/WAN network systems.
• Excel at collaborating across departments; coordinate with staff and managers to complete projects on time and within budget.

TECHNICAL SKILLS

Systems: Windows Server (2000, 2003, 2008r2, 2012r2, 2016), Windows Small Business Server (2000, 2003, 2008, 2011), Windows (95, 98, 2000, ME, XP, Vista, 7, 10), VMware (Vcenter, Vshpere, Server, Workstation, View, VDI), ESX, ESXi

Languages: Java, SQL, BASIC, COBOL, Pascal, Fortran, HTML, VB

Hardware: Cisco Firewalls (PIX 501, ASA 5505), Netgear Firewalls and Routers, Linksys Firewalls and Routers, HP Procurve Switches and Routers, Barracuda (Web Filter and Email Archival), Dell - HP - IBM Servers, Isilon, Data Domain, Tape Libraries, HP Blade Servers, Netapp, Networker

Software: Microsoft Office (2000, XP, 2003, 2007, 2010, 2013, 2016), Symantec (Netbackup, Endpoint, Backup Exec, Server and System Recovery), Azure, Trend Micro AV, Blackberry Enterprise Server, Microsoft Exchange (2000, 2003, 2007, 2010), SQL Server (2000, 2003, 2005), QuickBooks, Peachtree, Sage Software, Microvellum, AutoCAD, Microsoft Office Communicator, Lync, Windows Server (SBS, Enterprise, Data Center: including full system installations, updates and Active Directory configurations, patching and maintenance)

Networking: DNS, WINS, DHCP, OSTS, TCP/IP IPX-SPX, SNMP, SMTP, VPN, FTP, WAN, LAN

PROFESSIONAL EXPERIENCE

Confidential, Iowa

Network Operations Manager

Responsibilities:

• Management of connectivity, network performance
• Maintaining network software configurations
• Managing the distribution of patches and software releases as needed
• Network and system troubleshooting
• Monitoring tools, alarm conditions as well as escalation processes and procedures
• Leading and defining the process of troubleshooting and participating in change management and root cause analysis and interfacing with field operations, engineering team, equipment vendors, and network service providers.
• Responsible for recruiting the technical staff and ensure that the team works in compliance with the company’s policy and procedures, Manage day-to-day activities of network operations team responsible for all aspect of maintaining a distributed network, including preventative maintenance, fault isolation, equipment installation and project, manage connectivity, network performance and timely outage resolution. Sound understanding of wireless networking and general IT functions, UNIX and the security operations related to data network.
• Managing all aspects of network operations center

Confidential, Des Moines, Iowa

Systems Administrator / Engineer

Responsibilities:

• Lead engineer at multiple health care facilities around Nebraska and Iowa.
• Project-based engineering and high level support of VDI, backup / recovery, infrastructure, fiber communication, server upgrades and security.
• Server 2008R2 and Server 2012R2 build, configuration, install, hardening and maintenance
• Created and reinforced best practices for storage management and virtualization initiatives.
• Created email encryption solution to support HIPPA regulations.
• Project Management
• Exchange to Office 365 migrations (using Azure).
• Workstation imaging solutions.
• Created seamless backup solutions.
• Wireless solutions
• Email encryption
• Infrastructure design
• Create and implement disaster recovery solutions.

Confidential, Des Moines, Iowa

Account Delivery Lead / Technical Consultant IV

Responsibilities:

• Led architecture, design, implementation, integration, project-based engineering, and high-level support of storage, backup/recovery, and virtualization services for global user base with Athene.
• Developed plans for strategic and near-term solutions while engaging stakeholders and internal teams.
• Created and reinforced best practices for storage management and virtualization initiatives.
• Managed multiple concurrent projects
• Daily reports to executive management
• Ensured regular performance of effective monitoring and proactive management tasks.
• VMware P2V and V2V when necessary to streamline server performance and ease of recoverability.
• Upgraded VMware versions to remain consistent and utilize new features with Netbackup and daily administration.
• Server 2008R2 and Server 2012R2 build, configure, install, hardening and maintenance
• Provided contracting services for HP and IBM blade centers through Athene (previously Aviva) to support VMware infrastructure and 4,500+ Windows servers.
• Served as technical expert during critical system outages and bridged communication gaps by improving internal working relationships.
• Engaged with client to document change requests adhering to ITIL/MOF best practices.
• Held full ownership over complex projects worth $10M+ in assets within 8 months.
• Served as Windows Server Team Engineer at HP in providing technical support and ongoing infrastructure support for physical, VMware, and Citrix Windows servers.
• Coordinated/executed 96-hour offsite backup/recovery for disaster recovery exercises
• Server 2008R2 and Server 2012R2 build, hardening and maintenance

Confidential, Des Moines, Iowa

Senior Systems/Network Engineer

Responsibilities:

• Identified and resolved network issues for MPS clients.
• Configured, tested, and deployed software and OS.
• Planned, installed, configured, and maintained Active Directory.
• Authored and maintained operations documentation and controlled environment change.
• Monitored production infrastructure backup and recovery, daily log file, and alerts.
• Installed, maintained, and configured network infrastructure.
• Planned volume and load growth.
• Assisted in hardware and software procurement. Research, designed, and implemented network-related initiatives.
• Maintained production network according to organizational SLAs.
• Improved, developed, and implemented efficient network utilization strategies and operations/deployment standards.
• Project management
• Server 2003 and 2008R2 build, hardening and maintenance

Confidential, Des Moines, Iowa

Network Engineer

Responsibilities:

• Installed, configured, and maintained network services, equipment, and devices.
• Oversaw software and network security and managed user accounts and permissions.
• Supported server administration and clusters.
• Managed system backup and restore protocols.
• Planned and supported network and computing infrastructures.
• Troubleshot and documented issues and resolutions for future reference. Monitored and tuned system performance.
• Installed all new hardware, systems, and software for networks.

Confidential, Des Moines, Iowa

Executive Officer

Responsibilities:

• Directly recruited to liaise between executive management and IT staff, evaluate division data structures, resolve data duplicates, and centralize data.
• Developed project plans and determined necessary technological resources, staffing requirements, and evaluation/reporting procedures for future growth and interoperability.
• Attended and contributed to planning/policy meetings and collaborated with management, resolved problems, and justified resources.
• Procured and implemented crisis information management software for State of Iowa Emergency Operations Center, and created foundation for division Intranet.
• Installed, configured, and trained staff in Joint Regional Information Exchange System.
• Project management