PROFESSIONAL

DEVELOPMENT

Confidential

• Windows 2000 Server, Wireless Network Technology, A.A.S.
• Microcomputer Troubleshooting and Networking
• Unix and Advanced Microsoft Windows 2000 2007, Windows 98
• and XP Operating Systems, Administer Windows Server 2003/2008 accounts
• Confidential Telecommunications Systems, ATM switching broadband technologies.

PROFESSIONAL

SUMMARY

• Over 10 years of experience in the field of telecommunications network design and project management.
• Managed the installation of AT T 5ESS and Nortel Meridian 1 PBX switches which included integrating and migrating different PBX platforms.
• Familiar with OSPF, IGRP, RIP, and BGP routing protocols.
• Proficient in troubleshooting LAN topologies including L1, L2, L3, SS7 Switching, Ethernet, Fast Ethernet, Gigabit Ethernet, Token Ring and FIDDI.
• Supported Cisco switches, routers and Call Manager server on VOIP network environment.
• Turned up, tested and maintained DS0, T1 SONET and DS3, installed DSU/CSU and CPE.
• Installed and maintained ACD Automatic Call Distribution and IVR Interactive Voice Response systems for call centers. Proficient in using Visio, lotus notes Excel and MS Word and Project 2007.

EXPERIENCE

Confidential

Senior Telecommunications Voice-Network Engineer

• Providing production support to Carefirst six call center locations
• Managing voice and call recording systems connected to Verint 360 Contact Center.
• Support and Manage Nortel/Avaya Contact Center Admin and Contact Center Management Center CCMA/CCMS including Call pilot voice mails, Microsoft Enterprise Voice
• Managing voice network traffic project with Verizon
• Provide support for all Carefirst call center location
• Providing support for Microsoft Unified Messaging
• Provided and supported moves add and changes requests for all Carefirst locations
• Manage and provide cabling vendor installations for Carefirst location
• Provided support for Circuit turn up and termination.

Confidential

Network and Telecommunications Services Manager

• Provided backup for management of International Wide Area Network WAN .
• Managed Corporate and US unit Local Area Networks, including troubleshooting and maintaining day-to-day operations of switches and network equipment.
• Provided support for 250 users and call center agents.
• Monitored and recorded outbound and inbound call to make sound business decisions and relay to management for further business analysis.
• Programmed and installed VOIP phone on Nortel BCM and SRG systems.
• Performed daily moves, add and changes on Meridian option 61C PBX.
• Maintained and oversaw Norstar key systems company wide.
• Designed and coordinated with vendor and implement wireless install in all company training locations in the US.
• Designed and provided support for cabling upgrade in all company locations.
• Provided support for Tandberg video equipment and T1 connectivity.
• Investigated billing issues and supervise on-going audits of vendor invoices for communications related services.
• Provided tier 2 general network and Telecommunication Support Company wide.
• Confidential Telecom Engineer II Consultant
• Handled installing, troubleshooting and maintaining T1, BRI cards for both voice and video.
• Moved, added and made changes to phones connected to Nortel Option 81c and 61c remote cabinets
• Integrated desk phone and cell phones for all Nextel employees, including contractors.
• Installed and maintained client software on symposium server
• Oversaw and coordinated with vendors installing T1, T3 at the MDF for proper industry standards, including cutover and network expansion planning.
• Confidential Senior Telecom Voice Support Engineer Consultant
• Manage major fiber laying project across the DC metro area
• Managed and supported Octel VM voice mail for up to approximately 800 users.
• Setup and maintained PBX Nortel Call Pilot VM systems.
• Deployed and managed ACD, IVR Integrated with Intel Dialogic Voice system for the NOC.

Confidential

Telecom Project Coordinator Consultant

• Communicated PBX configuration requirements to vendors.
• Negotiated lower cost for hardware and labor
• Contracted vendors to purchase and install campus telephone switches.
• Arranged computer and phone switch purchases as well as installation work
• Provided computer software installation assist via the phone
• Coordinated with contractors to install phone systems and upgrade.
• Confidential Project Manager Contractor Consultant
• Installed, serviced and troubleshot AT T and Lucent Partner business phone systems.
• Serviced and troubleshot Audix voice mail systems.
• Installed and maintained Nortel Meridian option 11- 81c switches.
• Provided hands on support for Avaya Octel voicemail Aria 250 systems, and Call Pilot.
• Confidential Communication Specialist/PC/LAN Analyst
• Designed and configured Cisco Catalyst 1924 switch and 2611 router.
• Configured and setup Cisco Call Manager server, Cisco IP 7960 Phones and Unity 1 voice mail system. Using Remedy software to solve trouble calls for users.
• Configured and set up both Cisco Catalyst 1924 and Nortel switches to run on production network.
• Installed and maintained hardware and software on LAN/WAN environment. Knowledgeable in ATM and Frame Relay, IP/IPX Base network protocols.
• Programmed and maintained ACD Automatic call distribution needs company wide.
• Programmed PBX base trunking and voice mails Systems Company wide.
• Performed upgrade on Cisco Call Manager vers.3.0, 3.02, and 3.05 to 3.07
• Evaluated and recommended changes and upgraded existing network Telephone infrastructure.
• Performed, moved, and made changes on Centrex ISDN Fujitsu 900 series phones.
• Provided support for about 1000 employees locally and a total 2500 user's nationwide including troubleshooting Telephone network and WAN-related issues.

Confidential

Projects Engineer

• Consultant for Bell Atlantic/Verizon Telephone Company.
• Installed Centrex lines, phones and video equipment for the municipal government of the District of Columbia.
• Trained new hires on using test equipment to troubleshoot DS0, DS1, T1, T3, DSU/CSU, M13 multiplexers and other network equipment installed on telephone networks, in accordance with industry standards.

Confidential

Installation Technician

• Installed fiber, copper and thinnet cables.
• Removed, reinstalled, and maintained MERDIAN 1, Lucent PBX and voicemail systems.
• Maintained and troubleshot problems on T1 mainframe.
• Installed COMDIAL and Nortel Meridian PBX systems.
• Designed, excavated and installed underground cable plant for communications network.