Jira Administrator (Senior Technical Support Analyst) Resume

TECHNICAL SUMMARY

Atlassian JIRA: JIRA Software, JIRA Agile, Confluence

Query Language and Databases: MY SQL, PostgresSQL

Operating Systems: Windows, Linux/Unix

Cloud Technologies: AWS(EC2, RDS, RedShift)

Monitoring Tools: DataDog

PROFESSIONAL EXPERIENCE:

Confidential

Jira Administrator (Senior Technical Support Analyst)

Responsibilities:

Creating new and Modify existing workflow, introducing new statuses, transitions.
Creating new and Modify existing Custom field configuration, Field configuration schemes, Custom field Contexs.
Creating new and Modify existing Screens, Issue type Screen Schemes.
Creating new and Modify existing Projects, Create New Porjects.
Grant user permission to projects according to the role given by the business.
User management on Crowd and LDAP.
Providing support to Leads/Managers to querys, Data export using JIRA queries(JQL)/SQL).
JIRA re - indexing and monthly maintenance for Atlassian tools.
Managing JIRA/Plugins and other Atlassian tool licenses.
Managing JIRA and other Atlassian tools backup.
Providing training to new hires, so that they are in sycn with new business process and changes.
Installing Jira in AWS
Creating Ec2 Instances
Configuring Security groups for EC2 instances
Creating users and groups using IAM and assigned individual policies to each group.
Setup and attach EBS volumes to EC2 instances
Setup and manage backup recovery using snapshot
Setup and launch EC2 instances, network interface with elastic IP’s
Certifications: Certified AWS Solution Architect- Associate
Professional Experience at Xerox Services Bangalore since Jan 2014 to April 2017
(Experience as a JIRA/Atlassian tools administrator)-
Modify existing workflow, introducing new statuses, transitions.
Modify existing Custom field configuration, Field configuration schemes, Custom field Contexs.
Modify existing Screens, Issue type Screen Schemes.
Modify existing Projects, Create New Porjects.
Grant user permission to projects according to the role given by the business.
User management on Crowd and LDAP.
Providing support to Leads/Managers to querys, Data export using JIRA queries(JQL)/SQL).
JIRA re-indexing and monthly maintenance for Atlassian tools.
Getting Support from Atlassian Support for all Atlassian product suite.
Managing JIRA/Plugins and other Atlassian tool licenses.
Managing JIRA and other Atlassian tools backup.
Providing training to new hires, so that they are in sycn with new business process and changes.
Atlassian tools Upgrade/Integration and Administration-
JIRA Upgrade to latest 7.1.7(JIRA Software) version from old versions (5.2.11)
Confluence Upgrade to the latest 5.10.4 version from old versions(4.2.0)
Integration of crowd to JIRA, confluence

Confidential

Quality Analyst

Responsibilities:

Ability to multi-task and prioritize among a number of processes and problems independently.
Create complex JIRA workflows including project workflows, field configurations, screen schemes, permission schemes and notification schemes.
Installation and configuration of continuous Integration servers.
Create customized dashboards for teams.
Developing confluence pages.
Provide support for the application and infrastructure including troubleshooting, performance tuning.
Configuration of email notifications on status change.
Strong analytical and problem solving skills and the ability to interpret and communicate facts and data.
Excellent communication, organizational, time management and support skills.
Good Knowledge on installing, configuring and setting up of data
Extensive knowledge of creating and using Remedy workflow such as Remedy Forms, Active Links, AL Guides, Filters, Filter Guides, Escalations etc.
Ability to multi-task and prioritize among a number of processes and problems independently.
Monitoring & Maintaining OCR (Optical Character Recognizer) Production and Test servers (Backend core application clients)
Using Site scope (HP Tool) for monitoring servers
Rectifying and fixing various rejected batches at different clients
Fixing network issues at production & File servers
Load balancing the clients based on amount of work in server
Using Ticketing Tracking tool to handle and coordinate customer issues
Monitoring scheduled windows patch updates on server and get the server back online on time
Configuration and fixing FTP Client issues
Actively resolving tasks on priority tickets and maintaining SLA.
Having client location experience and travelled to Australia on 2008 as a part of knowledge transfer team to understand the project requirements.

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