SUMMARY

• Result - driven IT Professional with extensive experience in enterprise level IT Services and Infrastructure Management.
• Highly skilled in Design, Implementation, Administration, Operational and troubleshooting of enterprise data networks.
• Well-versed in maintaining, upgrading IT Hardware and Software infrastructure.
• Expert in Installing, upgrading, migrating & troubleshooting of Windows servers & Professional in different hardware including HP, DELL, Compaq, IBM etc.
• Referable success in designing & developing over 20 data centers from scratch.
• Experience maintaining, troubleshoot and upgrading mission critical data center operations.
• Expert in Microsoft server technologies, Active Directory, group policies, Exchange, SMTP-POP- Exchange Server network infrastructure, TCP/IP networks, enterprise backup solutions, virtual machines, cloud architectures, storage servers and enterprise antivirus security suites.
• Good knowledge of installing, configuring, tuning, maintaining and monitoring Windows 2008/2012 Enterprise server.
• Well experienced in engineering, delivery and Tier 2/3 Support of all aspects of IT network services.
• Experience in Routing protocol configurations: RIP, EIGRP, OSPF, BGP, & MPLS
• Experience in Building and Managing retail and corporate network infrastructures including security measures.
• Supporting LAN,WAN and WLAN Networks
• Strong understanding of current and future technologies including TCP/IP, IPv4/v6, RIP, EIGRP, OSPF, BGP, Frame Relay, ACL, VPN, Wireless LAN and configuration of VLANs
• Hands-on experience in troubleshooting, designing and implementing technical configurations for network services, SAN, NAS storage, network sniffer technologies.
• Experience in Configuring, and troubleshooting, Cisco Meraki and Cisco ISE.
• In-depth understanding of UDP and TCP protocols.
• Experience in Networking, Cisco (routers, switches), DELL (routers, switches), Juniper (routers, switches) and ASA, Fortinet, Sonic, CyberOAM firewalls.
• Good experience in vendor negotiation and ensuring SLA delivery with ability to maintain a reliable and methodical approach to support and documentation.
• Quick learner highly motivated with excellent organizational, leadership analytical skills.

TECHNICAL SKILLS

Protocols: OSI, TCP/IP, DHCP, UDP, RIP v1, RIP v2, IGRP, EIGRP, TACACS+, RADIUS, OSPF, BGP, SSH, TFTP, FTP, SMTP, NTP, LDAP, Active Directory, Kerberos, L2F, SLA, L2TP, PPP, Frame Relay, ATM, Sonnet, Fast/Gig Ethernet, HSRP, Token Ring, ISDN, AAA, DES, 3DES, AES, and MDS, VPN, (IP sec and SSL), VRRP, HSRP, DNS (BIND, DJBDNS, Infoblox), CARP, SNMP

Microsoft Technologies: Windows servers (2008, 2012, 2012 R2), Exchange server, DC, RDP, DNS, DHCP, Sniffer tools, Windows Network Monitor, System management Server, IIS, WINs

Network Monitoring Tools: HP OpenView, Cisco Works, McAfee EPO, Net Scout, Ethereal, TCPDUMP, net cat, Sniffer, SIEM, Snort & SnortSnarf, MRTG

Operating Systems: Windows NT/ 2000/2003/2008 , windows 7, Juniper SEAX, Junos, UNIX, SPLAT (Secure Platform), Linux, RedHat, Debian, Cisco IOS

Firewalls: Checkpoint NGX (R65-R75), Cisco PIX 515 E, Cisco PIX 535 Firewall, Cisco ASA 5510, Cisco ASA 5520, Cisco ASA 5540, Cisco ASA 5550, Cisco ASA, Cisco FWSM, Check Point NGX R52, R54, R61, R62, R65, R75, Nokia IP 690, Nokia IP 530, Checkpoint provider 1, Checkpoint Firewall 1, SPLAM Palo Alto 5000 series, PA 3000 series, VM-300, CyberOAM, FortiGate

Routers: Dell series, Cisco 810 series 4G router, Cisco 2811, Cisco 2921, Cisco 6509-E (Multi-layer Switch), Cisco 7200, Cisco 3,800, Cisco 3,640, and Cisco 3745

Switches: Dell Switches 62xx, Cisco Multi-layer Switch 6500, Catalyst 4,500, Catalyst 3750, Catalyst 2900 and Catalyst 3500 XL

VoIP: SIP H.323, MGCP, TDM, SS7, Avaya Voice Gateways

LAN/WAN Technologies: T1, DS3, OC3, SONNET, MPLS, DSU/CSU

Network Equipment: Cisco 2950, 3500, 4500, 6500 Series Switches, CISCO 800, 1600, 2500, 2600, 3700, 3800, 7200 Series Routers, Juniper MX5, 10, 40, 80 Series Routers, Cisco Wireless Access Points

Hardware Platform: Cisco Routers, Ethernet Switches, F5, LTM, GTM

PROFESSIONAL EXPERIENCE

Confidential - NY

Sr. System Administrator

Responsibilities:

• Installing, upgrading Windows domains
• Configured VLANs, Private VLANs, VTP, dot1Q Trunking, and VTP-pruning on switches. Implementing Security features like BPDU guards/Filters, loop guard, port security
• Managing Port security, Trunking, Inter VLAN routing, LAN security
• Installing, migrating Microsoft Exchange server 2010 & 2013
• Deployment of Active Directory, DNS, DHCP, domain controllers.
• Used network sniffer technologies like windows network monitoring tools to monitor network traffic
• Migrating exchange to exchange online (Office 365)
• Office 365 Deployment for clients form on premises to cloud
• Handling hybrid deployment for customers.
• Stateful firewall, VLAN to VLAN routing, Link bonding / failover, 3G / 4G failover, Traffic shaping / prioritization, WAN optimization, Site-to-site VPN, Client VPN, MPLS to VPN Failover, Active Directory and LDAP integration.
• Analyzed and gathered IT requirements of customers
• Design IT proposals and implement it for customers
• Manipulated routes in OSPF by configuring route filters, route summarization, static routes and default routes
• Coordinate with marketing team for new ideas for increasing the business
• Worked with pre -sales team, going to different business and meet people and introduced our products, services to them.
• Responsible for third-level support for all server and network related issues.
• Participated in complete system builds, upgrades, migrations, code deployments and patch management.
• Administered change management related to server upgrades and software installation.
• Prepared and maintained documentation of technologies, standards and procedures.
• Provisioning new servers, imaging; handling other daily routines; leading new deployments from systems perspective by coordinating internal resources; performing systems backups and restore procedures.
• Handled the complete installation, configuration & maintenance of Microsoft windows Servers
• Designing the Backup Strategy for sites and ensuring scheduled/unscheduled Backups as per backup plan and restoration, managing Server, Domain, Active Directory, User Rights, etc.
• Meet department heads, IT representatives to achieve management goals
• Ensuring that the goals of the incident Management process are achieved
• Restoring normal service as soon as possible based on customer perspective and within defined SLA
• Detecting, logging, categorizing and prioritizing incidents; providing initial Incident Support
• Provided technical support for DSL, FAX, VoIP, PC and Laptops
• Implemented best practices at Service Desk.
• Manage infrastructure, technology and telecommunication vendors effectively to ensure best prices, benefits and service level agreements provided to SHC properties and review periodically their performance deliverables and commitments.
• VMware ESX (3.5), ESXi, and vSphere 4 & 5 environments with Virtual center Management, Lab Manager.
• Worked on Cisco routers (800, 1900, 2900, 3900), DELL routers(62XX series), switches (3850,2650,2950), Juniper routers (MX5, 10, 40, 80 series), sonic wall & ASA firewalls (5510, 5505)
• Configured Cisco Wirelesscontrollers for enterprise network thatincludes setting up SSIDs and WLANs on WLC’s like 2504, 4400, 5508 and 5760, Cisco Prime
• Worked on Backup Tools: NT Backups, Symantec Backup Exec version 11, 11, 12 and 2014, Symantec Enterprise Antivirus & Antispam, Symantec Bright mail.

Environment: VLANs, Private VLANs, VTP, OSPF, Domain, Active Directory, VMware ESX (3.5), ESXi, vSphere, Windows network monitor Cisco routers (800, 1900, 2900, 3900), DELL routers(62XX series), Juniper Routers (MX5, 10, 40, 80 Series), Switches (3850,2650,2950), sonic wall, ASA firewalls (5510, 5505)

Confidential - New York, NY

System Administrator

Responsibilities:

• Performed Data Recovery services and integrity testing, (includes data recovery form medias, Data Cloning, Data Destruction, Password recovery, file repair, forensic investigations)
• Assisted in the preparation and conduction of product evaluation reports and specification comparisons.
• Worked with the stub areas in OSPF and also implemented virtual links if needed
• General office administration related to data recoveries.
• Installed, upgraded and configured WIN 2000 OS, Managed users, groups and individual accounts and passwords.
• Configured and troubleshoot Autonomous and LWAP Aruba Wireless LAN Controllers, Cisco Meraki and Access Points.
• Configured OSPF on different network types and troubleshooting various issues in case of any misconfiguration
• Installed and configured Active Directory Services and DNS, DHCP performed system backup and restores.
• Configure and troubleshoot Routing protocols such as OSPF and EIGRP for routing internally and BGP for external routing.
• VMware ESX (3.5), ESXi, and vSphere 4 & 5 environments with Virtual Centre Management, Lab Manager.
• Switches CiscoCatalyst 2900, 3500, 3700, 6500, 4500, 3850, 3650,Meraki MS-350
• Worked on Cisco routers (800, 1900, 2900, 3900), Dell Routers (62XX series), switches (3850, 2650, 2950), Juniper routers (MX5, 10, 40, 80 series).
• Administered managed and maintained networks.
• Networked in various windows environment
• Dealt with customer complaints took corrective and preventive actions
• Coordinated with computer agencies, facilitating purchase of hardware components.

Environment: LWAP Aruba Wireless LAN Controllers, Cisco Meraki and Access Points, OSPF, Active Directory Services, DNS, DHCP, CiscoCatalyst, Meraki, Cisco Routers (800, 1900, 2900, 3900), Dell Routers (62XX series), Switches (3850, 2650, 2950), Juniper Routers (MX5, 10, 40, 80 Series), VMware ESX (3.5), ESXi, vSphere

Confidential

Network/System Administrator

Responsibilities:

• Worked as Technical Team lead at computer Runner
• Conduct management level meetings with client, Study, gather IT requirements of customers
• Design IT proposals, feasibility study, making suggestions and implement it for customers
• Lead a team of 2 to 7 depending on the client projects
• Working alongside client software team in designing a compatible data center
• Coordinate with marketing team for new ideas for increasing the business
• Working with pre -sales team, going to different business and meet people and introduced our products, services to them.
• Responsible for third-level support for all server and network related issues.
• Manage Service desk, Field services & Network teams (13 staff):
• Participated in complete system builds, upgrades, migrations, code deployments and patch management
• Lead 20 + projects for different clients such as PWD, Govt. of India, Confidential, Rubber Board Govt. of Kerala, Software companies, Educational Institutes, Co-op Banks, Hospitals etc.
• Handled hybrid deployment for customers.
• Troubleshoot and resolve complex networking, systems issue
• Installing, upgrading Windows domains
• Installing, migrating Microsoft Exchange server 2010 & 2013
• Administered change management related to server upgrades and software installation.
• Prepared and maintained documentation of technologies, standards and procedures.
• Provisioning new servers, imaging; handling other daily routines; leading new deployments from systems perspective by coordinating internal resources; performing systems backups and restore procedures.
• Handling the complete installation, configuration & maintenance of Microsoft windows Servers
• Designing the Backup Strategy for sites and ensuring scheduled/unscheduled Backups as per back up plan and restoration, managing Server, Domain, AD, User Rights, etc.
• Meet department heads, IT representatives to achieve management goals
• Ensuring that the goals of the incident Management process are achieved
• Restoring normal service as soon as possible based on customer perspective and within defined SLA
• Detecting, logging, categorizing and prioritizing incidents
• Provided initial Incident Support
• Provided technical support for DSL, FAX, VoIP, PC & Laptop; implemented best practices at Service Desk.
• Manage infrastructure, technology and telecommunication vendors effectively to ensure best prices, benefits and service level agreements provided to SHC properties and review periodically their performance deliverables and commitments.
• Worked on Cisco routers (800, 1900, 2900, 3900), switches (3850,2650,2950) & ASA firewalls (5510, 5505)
• Worked on backup tools: NT Backups, Symantec Backup Exec version 11,11,12 and 2014, ArServ, Symantec Enterprise Antivirus & Antispam, Symantec Bright Mail

Environment: Domain, AD, Microsoft Exchange server 2010, DSL, FAX, VoIP, PC, Cisco Routers, Switches, ASA Firewalls

Confidential

Network Associate, Intern

Responsibilities:

• Provided oral and written testimony in support of enforcement relating to IT Forensic investigations.
• Performed Data Recovery services and integrity testing, (includes data recovery form medias, Data Cloning, Data Destruction, Password recovery, file repair, forensic investigations)
• Configured and installed Cisco routers 2500, 2600, 3601 and 4000 series.
• Worked on Cisco IOS for configuration & troubleshooting of routing protocols: BGP, OSPF, EIGRP, IGRP and RIP.
• Performed administrative support for RIP, OSPF routing protocol.
• Implemented ISL and 802.1Q for communicating through VTP.
• Working with Client teams to find out requirements for their Network requirements.
• Assisted in the preparation and conduction of product evaluation reports and specification comparisons.
• General office administration related to data recoveries.
• Financial administration for data recovery laboratory.
• Installed, upgraded and configured WIN 2000 OS, Managed users, groups and individual accounts and passwords.
• Installed and configured Active Directory Services and DNS, performed system backup and restores.
• Administered managed and maintained networks.
• Networked in Win XP and Win 98.
• Dealt with customer complaints took corrective and preventive actions
• Coordinated with computer agencies, facilitating purchase of hardware components.

Environment: Cisco routers, BGP, OSPF, EIGRP, IGRP and RIP, Win XP and Win 98