SUMMARY

• A highly competent and organized Systems administrator with 6 Years of experience in Install, Configure, Analysis and Manage Windows, Virtualization Products in client/server environment.
• Expertise in installing, configuring, troubleshooting, and managing VMware vSphere (6.x/5.x/4.x), ESX and ESXi (6.0/5.5/5.1/5.0/4.1/4.0 ) platforms and administrating Windows server 2003/2008/2008 R2/2012/2012R2.
• Installation and configuration of Microsoft Windows 2003/2008/2008 R2/2012/2012R2 Servers on both physical servers and virtual machines.
• Worked on L3/L2 support for all Server related issues. Operation and maintenance of Windows servers, Active Directory, VMware ESXi, Backup, Network.
• Experience in Active Directory, GPOs, DNS, DHCP, File & Print Server, IIS (Web Server), FTP, Terminal Server, NAT, Microsoft Clustering and Exchange Mail Server in Windows based server environment.
• Installation and administration of Windows Active Directory, DNS, DHCP servers and Group policy.
• Developed organizational units in Active Directory (AD) and managed user security with group policies.
• Experience in configuring and maintaining User Profiles in Active Directory and enabling access to the standard admin users.
• Troubleshooting Active Directory replication problems, creating standard process for group policy deployment.
• Worked on Active Directory upgrade and user migration using ADMT.
• Worked with the SCCM software and managed a large cluster of windows systems and additional features like software distribution and third party tool/software patching.
• Installed OS, patches and security policies through SCCM.
• SCCM administration - Software distribution and OS deployments Windows 2012R2/2008R2/10/7.
• Upgraded Windows XP, Windows 7, and 8 / 8.1 to Windows 10 using SCCM.
• Knowledge of Security patch installation process on server environment using WSUS and SCCM.
• Experienced in SCCM packaging, application deployment using Active Directory group and Microsoft security privileges.
• Automated routine tasks related to Windows administration through PowerShell, Powercli.
• Deployed Windows patches, applications and worked with Microsoft to resolve issues raised.
• Excellent experience in working on configuring ESXi hosts and clusters with all advanced features like HA, DRS, FT etc.
• Experience in all forms of backup and recovery modules in windows server and VMware environments.
• Good experience on working on VMware Site Recovery Manager (SRM) for maintaining business continuity and performing disaster recovery (DR) activity.
• Strong working knowledge on VMware updates Manager.
• Deployed vCenter Operations Manager (VROPS), leveraging its capability for proactive monitoring of health of the entire virtual environment.
• Expertise in converting P2V and V2V migrations using VMware Converter and PlateSpin in a large environments and knowledge in creating Host profiles and applying them.
• Experience with Microsoft Network Load Balancing and Microsoft Clustering technologies.
• Experienced using an Information Technology Service Management (ITSM) System, Monitoring ITIL environments such as Change/ Incident/Request Management.
• Good understanding of ITSM Processes and worked on HPSM & BMC Remedy ticketing tools.
• Worked on Integrating BMC Remedy/ ServiceNow with external and internal applications.
• Possessing a proven ability to assist with the day-to-day running of an IT department and its business IT systems.
• Extensive knowledge of monitoring and controlling data security within guidelines to ensure compliance and report on possible improvements.
• Well mannered, articulate and able to act as point of contact for colleagues and external clients.
• Provided 24/7 On Call production support onsite and remotely on rotation basis.

TECHNICAL SKILLS

VMware: VMware VSphere 4.0/4.1/5.0/5.1/5.5/6.0 ESX Server 3/3.5/4.0/ 4.1/5.1/5.5/6.0 VMware Horizon View 6.0.1/6.0(VDI), Vcenter server 4.0/4.1/5.1/5.5 and Virtual center server 2.5/3.5/4.1 and 2.0 VMware HA, DRS, DPM and FT, Vmotion and Svmotion. VMware converter 3, 4 and 5, VMware converter boot CD.

Windows Administration: Configuration of DNS and DHCP, Windows server 2003/2008/2008 R2/2012/2012R2/2016, Active Directory and Internet Information Services (IIS 8.5/8.0/7.5/7.0 ), creating users and groups, setting user access controls and Domain Controllers.

Automation: Strong knowledge of VMware vRealize Operations Management 6.

Operating System: Windows Server 2012 R2, 2008 R2, 2012, 2008

Backup Software: Symantec Backup exec, CommVault, Veeam tools.

Databases: Microsoft SQL Server 2008, 2012

Documentation Apps: MS Visio, MS Office 2003, 2007, 2010, 2013 and office 365.

Remote connectivity tools: VNC, Putty, Dame Ware Tree Size Professional.

Remedy Tools: BMC Remedy tools ( 9.x,8.x,7.x) - Change Management, Asset Management, ITSM, CMDB, Service Level Agreement, Mid-Tier Remedy, Remedy Migrator, Remedy Import, Remedy AR Suite, Remedy Approval Server Service Level Agreement, Knowledge Management and Document Management.

Other Tools: Shavlik patching tool, WSUS, ZAM (Zen Assets Management), POB, HPOV, SEPM, MacAfee. Power shell Scripting, VB scripting.

PROFESSIONAL EXPERIENCE

Confidential - Charlotte, NC

Windows Administrator

Responsibilities:

• It's a Disaster Recovery project, the scope of the project is to restore all the affected servers and perform server hardening.
• Worked on server restoration & hardening of servers (Windows 2003/2008/2008 R2/ 2012/2012R2).
• Installation and configuration of Microsoft Windows 2008/2008R2/2012/2012R2/2016 Servers on both physical servers and virtual machines.
• Designed and implemented the enterprise Windows 2003, 2008 & 2012 Active Directory & GPO’s.
• Administer Microsoft System Center Configuration Manager (SCCM).
• Delivering the packaged applications for Desktops and Servers through SCCM 2012.
• Responsible for troubleshooting and maintaining overall client and server health for entire SCCM infrastructure.
• Created patching groups of servers based on the functionality and patched workstations and VM's using SCCM.
• Experience in Installing VMware VSphere 5.1/5.5 and created virtual machines on ESXi 5.1/5.5 Servers. Created standard images and deployed servers from the images.
• Monitoring of VM's & ESXi server components (CPU, Memory, Disk, Network Utilization) and security hardening for Security Compliance.
• Installation, Implementing, Configuring and Administration of CommVault/Simpana.
• Performed 1-Touch Bare metal Recovery (BMR) for Physical and CV VSA for Virtual machines using CommVault 9.
• Assure that recovery procedures are effective for the restoration of critical resources and for the resumption of critical business processes, Restoration via Media and Bare Metal.
• Working in Windows Server Team on Jobs Management modules on CommVault commcell console. Job manager is responsible for running and managing backup/restore jobs on distributed clients.
• Configuring & Managing CommVault Media Agents and Re-naming the media agent as per the requirements.
• Installation of Windows 2012R2 and 2008R2 on HP ProLiant DL380 physical servers. Configured and troubleshooting the ILO errors.
• Worked on HP ProLiant DL380 G6/G7/G8/G9 servers. Accessed these servers through HP ILO to install new OS or restore from backups using 1-Touch recovery process from CommVault.
• Created Powershell scripts for common tasks to manage large volume of servers.
• Migrated Windows 7 to Windows 10 desktop and troubleshoot Applications with new Windows 10 OS.
• Currently in the testing process of upgrading to 6.5 version and implement them in the network.
• Install and maintain VMWARE infrastructure servers and their routine upgrades.
• Importing physical or virtual machines using the VMWare vCenter Agent Deployment.
• Worked on Central Management Server (vCenter Server) to manage all the ESX hosts in the datacenter.
• Worked on Modules of ServiceNow like Incident Management, Change Management, Service Catalog, and Reporting and few other custom applications
• Used ServiceNow ITIL tool for creating incidents, changes and resolved the L2/L3 server, security level tickets.
• Installing McAfee and updating it to the latest EPO and adding affinity Rules to it.
• Performed system and security Audits to define system service and security levels.
• Responsible for documentation of processes and changes in the network on a day-to-day basis.
• Creating resource pools and adding the VMs into the pools install, configure and manage a highly available and scalable virtual infrastructure.
• Monitor backup jobs, execute restore jobs, and restart failed jobs.
• Execute vaulting process and daily tape management.
• Participate in the rotating on-call/after-hours & weekend support schedule as required.
• Documenting all the technical processes performed during the restoration project.

Confidential - Phoenix, AZ

Windows Administrator

Responsibilities:

• Installation and maintenance of all systems within a client’s digital environment. Design, Build, configure and manage New and existing environments on VMware 6.x/5.x and Performed Infrastructure Maintenance, upgrades and enhancements.
• Configuring, administering, maintaining & troubleshooting of windows 2003/2008/2008 R2/2012/2012R2 Servers and Installed and configured Windows 10 desktops as an upgrade from Windows 2003, 7 OS.
• Worked on Datacenter Consolidation, Migration, Business Continuity, Backup and Windows administration.
• Implemented and managed HA and DRS clusters and Worked on VMware FT for critical VM’s.
• Migrated servers P2V and V2V using industry standard tools such as Novell Platespin Migrate and VMware convertor.
• Installed VMware vSphere 5.5 and created virtual machines on ESXi 5.5 Servers. Created standard images and deployed servers from the images.
• Installed and configured and worked on VMware Site Recovery Manager (SRM 6.0) for the disaster recovery and managed recovery plans as an upgrade from SRM 5.5
• Created Protection Groups and Recovery Plans using Site Recovery Manager (SRM) 6.0 and VMware best practices.
• Deployed applications and software’s on Windows 2012R2/2008R2/10 as required.
• Implementation of Active directory infrastructure and vCenter Fundamentals, protocols (such as TCP/IP, DHCP, DNS), and Profile administration.
• Responsible for production support of Active directory (AD), GPO, GPP, Domain users, Users and groups and given appropriate permissions, shares and privilege to access LAN and Domain environment.
• Worked extensively with Active Directory services, Web servers (IIS Server), DNS, DHCP, SQL database servers and Business application servers.
• Worked on Active Directory Environment for Windows 2012 R2.
• Set up permission levels and permissions for individual users, SharePoint and Active Directory groups, libraries, and lists.
• Managed Active Directory services using predefined company scripts, creation of Accounts, adding and removing users.
• Moved Active Directory forest roles from one domain controller to other and documented the whole process.
• Provided server and client support for all issues on Active Directory such as logon failures, account lockout, network connectivity and authentication issues.
• Worked on both Windows Server 2008 clustering and failover configuration on Unscheduled and Scheduled Outages.
• Responsible for troubleshooting and maintaining overall client and server health for entire SCCM infrastructure.
• Used SCCM 2012 for remote control, patch management, software distribution, operating system deployment, and hardware and software inventory.
• Applying Security and Operating System Level Patches on Windows 2008 R2 and 2012 R2 using SCCM and WSUS offline method.
• Support System OS patching on client side file servers using SCCM software utilities to push and implement updates as required.
• Created patching groups of servers based on the functionality and patched workstations and VM's using SCCM.
• Used PowerShell scripting tool for automating the Windows updates, security patches, creating packages through SCCM and providing/removing access to the users and for troubleshooting issues.
• Experienced using SCOM 2012 monitoring tool.
• Used SCOM to monitor the servers and network for information of failed hardware and software and overall health of servers.
• Responsible for updating Windows 2012R2 and 2008 servers using SCOM.
• Added servers, applications and transactions of applications to monitor in Solar Winds and scheduled restart of services if they go down.
• Used BMC Remedy Tool for ticketing (Change Management, Incident Management, and Request Management).
• Resolved L2/L3 level troubleshooting incidents and changes through ITIL tool BMC Remedy.
• Creating and Management of SCOM, SCCM, Backup using BMC Remedy Incident Management process.
• Responsible for providing Root cause analysis for BAU issues.
• Automating Daily dashboard reports and day to day tasks as part of BAU.

Confidential

Systems Engineer

Responsibilities:

• Design, Build, Install, configure and manage VMware Virtualization based on vSphere (4.0/4.1/5.0/5.1 ) for Datacenter customers.
• Installing, configuring, administering, troubleshooting VMware server on ESX platform and VMware client, workstation.
• Creating Data centers in the vSphere Web client and adding the Hosts to the Data center.
• Created standard Templates and deployed servers from the Templates.
• Hot and Cold Cloning of Virtual Machines using VMware Converter and restored VM’s using Veeam Backup.
• Installing ESX and ESXi servers on HP, DELL and IBM hardware.
• Configuring and Managing VMware cluster with High Availability (HA) and Distributed Resource Scheduling (DRS).
• Cisco UCS Deployment and Implementation for Virtual Environment.
• Providing L2/L1 Support on all Issues related to Virtualization Environment.
• P2V conversions of Windows servers using VMware converter.
• Creating a backup job and also took backup of data center on daily, weekly and monthly basis.
• Collaborating with VMware partners such as EMC, Dell and HP to provide speedy resolutions to customers.
• Configured RAID, NICS on HP, DELL blade servers.
• Responsible for Manage, Maintain, monitor DR ON DEMAND, a complete DISASTER RECOVERY SOLUTION by Confidential Ltd.
• Plan, Design and implement VDI solution for datacenter customers based on VMware View.
• Consolidation of physical environments into virtual by working in liaison with the respective teams.
• Worked on Incidents raised and completed change managements as requested.
• Work with customer on data center transformation activities and document accordingly.
• Monitored servers in Solar Winds and worked on alerts raised.
• Monitored the servers, network devices through Solar Winds monitoring tool and resolved L2/L1 level issues raised.
• Reproduce complex issues to identify any anomalies in the virtual infrastructure and working closely with solutions team.
• Install, configure, Maintain DELL/IBM/EMC ISCSI/FC Storage Servers.
• Participate in the development and execution of the user acceptance test plans, as well as schedule testing.
• Create new documentation and processes as needed to help refine, optimize, and/or to establish network functions and processes.
• Accomplish customer ROR tasks with in time line to meet MAS audit.
• Automating Daily dashboard reports and day to day tasks as part of BAU.