| Summary |
| Self-motivated Information Technology Manager, experienced in supporting network infrastructure for multi-user and remote environments. Adept at communicating with key stakeholders in assessing project needs. Ability to direct complex projects from concept to fully operational status. Goal-oriented individual with strong leadership capabilities. Organized, highly motivated, and detail-directed problem solver. Proven ability to work in unison with staff, volunteers, and directors. |
| Computer skills |
- Languages
- Proficient in: Microsoft Office
- Familiar with: SharePoint /FrontPage 2000
- Software
- Database: Microsoft Access
- Platforms: Microsoft Windows XP and Microsoft Windows 7, Windows Server 2008 R2, Windows Active Directory
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| Experience |
| Superintendent, Information Systems Manager |
| Confidential - Maintained and monitored server rooms, wireless network and other server infrastructure.
- Set up staff workstations with PCs, Macs, phones and laptops.
- Translated technical specifications into detailed product requirements.
- Maintained audiovisual equipment, including overhead projectors, laptops and video conferencing equipment.
- Delivered on-site IT and AV technical support for 24 staff.
- Provides communication and technical support for 28 people spanning 76 countries.
- Directs operations and maintenance on classified and unclassified networks
- Manages system requirements to include communications, logistics and finance
- Implements security updates and manages system inventory valued at 150,000
- Plan and manages Fiscal Year travel, Government Purchase Cards, and annual requirements
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| Systems Administrator |
| Confidential - Complied annual recommendations for end of fiscal year budgets.
- Created company's manual including training and development.
- Provide Network and Computer assistance to over 3000 members
- Prioritized and delegated task, provided motivation and direction to create a positive work environment and ensure accurate, on time completion.
- Tracked office workflow and created monthly report for Headquarters review.
- Increased work productivity by creating database, power point slides and excel spreadsheets.
- Created and maintained a MS Access database to track, upgrade training of new administrators.
- Led a team of 8 systems administrators during Headquarters Network consolidation.
- Acquired work load normally assigned to over 4 administrators, successfully maintained network integrity.
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| NCOIC, Information Systems Management |
| Confidential - Oversaw Network systems operations of programs for 40 clients
- Directed transportation, telephone control, and video teleconferencing
- Completed background investigation checks for childcare, volunteer programs and civilian employments
- Managed investigative case files to ensure proper processing from initiation to completion
- Manages receipt and distribution of both classified and unclassified correspondence
- Maintained 85 uptime on company networks through careful and preventative maintenance.
- Set up equipment for 42 employees, including installing cables and hardware.
- Installed software and operating systems on 70 company computers.
- Set up and configured hardware and software on company equipment.
- Restored data, operating systems, files, documents and drivers.
- Built and repaired Hewlett Packard and Dell computers.
- Resolved computer hardware, software, printing, installation, word processing, email O/S issues.
- Ordered necessary supplies and parts to repair malfunctioning hardware.
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