Enterprise Technical Support Analyst Student Resume
SUMMARY
- Application Support Analyst wif extensive experience in intrusion detection, support, Network Administration, Architecture and project report management wif proactive team development
- Experienced coop wif a proven ability to maintain and enhance company software wif the aim of improving operational functionality in line wif business requirement
- Developed LAN Protector Software which increased LAN security of colege network by 10% from outsider
PROFESSIONAL EXPERIENCE
Confidential
Enterprise Technical Support Analyst Student
Responsibilities:
- Worked as tier 3 Subject Matter Expert (SME) wif Enterprise Technical Analyst team to troubleshoot the UEM cloud issues as well as BlackBerry Mobile Security applications
- Demonstrated expertise in troubleshooting issues of production environment related to VPN, Network Connectivity, Database and Server connection, Single Sign - On, Exchange mailbox, Mobile Device Management (MDM), Dynamic Connectivity, Server Virtualization, reviewing logs for root cause analysis
- Represented BlackBerry for product specific customer inquiries/support and issues via inbound voice and email interactions
- Participated in several beta tests for Unified Endpoint Management (UEM) Server as well as BlackBerry Enterprise Mobility Server (BEMS) and BlackBerry Dynamic Secure Mobile Applications, BlackBerry Analytics to analyze customer interaction wif BlackBerry Products
- Tracking bug reports, FAQ’s and knowledge base articles as appropriate for resolving customer production level issues
Confidential
Data Analyst and Application Developer
Responsibilities:
- The part of major project associated wif Space Applications center - Indian Space Research Organization (SAC- ISRO)
- Analysis of data received from remote system in satellite through Hard X- Ray detectors & sensors.
- Made software tools for acquired data from remote system in the satellite wif X-ray detectors, which gives a graphical representation and predictions based on the frequency value and identify the elements on earth like silicon, sodium etc.
- Assisted wif the initial build model and the future modifications to data acquisition, analysis and display of hard X-ray software’s functionalities.
Tools & Technology: C#.Net, TCP/IP Socket Programming, Intel Galileo Gen2 Board.
TECHNICAL SKILLS
Programming languages: C#.Net, Java, Python (NLTK, Scikit-Learn, Pandas, matplotlib, tweepy)
Web Technology: HTML 5, CSS 3, Java-script, JQuery, Xml, SOAP, Rest
Database: RDBMS, MySQL, PL/SQL, MongoDB, Strong knowledge of SQL programming for data extraction
Business Intelligence: Data warehousing and Data mining, Enterprise Resource Planning, OLAP, OLTP
Computer Networking: TCP/IP Layers Protocol (DHCP, OSPF, EIGRP, BGP, Access Control List, STP, RIPv2, HTTP, SMTP, Telnet, POP, FTP, DNS), DMZ, Wireless Networking, Port Security Configuration, Network Security, Network services, LAN, Routing and Switching, cryptography, OSI Model, High Availability infrastructures, TACACS+, VALN, Trunk, Packet Analysis wif Wireshark
Operating Systems: Microsoft Windows, Linux, Microsoft Server 2008, 2012 r2
Environment and Tools: GCP, Oracle 11g, Tableau 10, Hadoop Platform (Hive, HDFS), SQL Server Management Studio, Cloud Foundry, ETL using Talend, Wireshark, Data Mining Techniques, Big Data Strategies, Data Warehouse Dimensional Techniques, Saas, Paas, Iaas, IoT, Hyper-V, VM Ware