System Administrator Resume Profile

Summary

Microsoft Certified Professional MCP and Citrix certified Administrator CCA with extensive Windows , Networking and Virtualization Citrix XenApp experience in the IT field, Excellent problem solver with strong communication, and interpersonal skills.
Professional with 24 Months experience in Citrix Presentation Server , Citrix XenApp with Critical thinking, troubleshooting, problem analyzer and resolver.
Customer service, and personnel management are my core strengths

Summary of Qualifications

Responsible for Configuration and maintenance of servers, antivirus solutions on Microsoft Windows servers and Workstation.
Active Directory user and profile management on Windows Sever 2003/2008
Network design, network trouble shooting and network security and Created user documentation to assist in remote operation and troubleshooting.
Experience in good customer support and troubleshooting skills.
Tracking and monitoring of server and workstation performance.
Desktop Management Desktop Troubleshooting Platforms like Windows XP /2008 / Win 7/ Win 2008 R2
Antivirus Configuration, Firewall Settings, Access Privileges on Kaspersky sever edition.
Citrix platform Installation, Configuration and Administration File and Print Management .
Responsible for Implementing Maintaining Network Systems Infrastructure

Strengths

Highly motivated and goal-oriented professional with commitment to deadlines.
An extrovert having high confidence levels.
Acquired leadership qualities and good communication skills.
Carry patience with me for any kind of situation.
My belief lies that character shapes destiny.
My Strengths are Client Needs Assessment and solution.
Computer Architecture.
Administrative Processes.
Hands-on Technical Leadership.
Systems Documentation.
Expert Troubleshooting.
Technical Support.
Troubleshooting / Problem Solving.
Innovative, Quick Learner, Efficient, highly Motivated, Creative and Hard Working.
Energetic focused team player.
Ability to work under pressure and have optimistic approach.
Can Work in Team as well as independently.
Strong interpersonal skills.

Career Achievements

Built and supported citrix servers on Presentation Server 4.5 ,XenApp 5.0 and XenApp 6.0
Optimized Citrix environment to ensure maximum system performance and reliability
Created user documentation to assist in remote operation and troubleshooting.
Installing and publishing applications on the Citrix servers.
Administration and Manage Citrix Farm Windows server 2003 / 2008 and on Server 2008 R2
A strong understanding of Windows Server Technologies
Excellent Customer Support Skills
General Knowledge of Active Directory
Virtual application / server knowledge
A good understanding of network infrastructure and remote access technologies
Intermediate knowledge and experience of Terminal Services / Citrix
Advanced troubleshooting skills gained through experience in the IT field.
Possess excellent presentation, written and interpersonal communications skills
Ability to work in a mixed team.
Ability to work with minimal supervision
Ready to work in 24/7 support
Maintain Citrix server farm hardware, software and operating systems

Experience

Confidential

System Administrator

Citrix XenApp 5 and XenApp 6.0, Windows 2003 / 2008 Administration , Managing users account like creating users , organizing them with proper settings.
Publishing Resources - Applications , Content and Desktop and managing them with L1 Troubleshooting from the customer end.
Load Management , Citrix Policies , Windows Server Administration
Day to day health monitoring of the servers and taking appropriate steps to keep the environment under control.
Evaluated new software and hardware to determine compatibility with existing software and hardware.

Confidential

System Engineer

Responsible for Technical Support Incident Management Services provided remotely. Build strong working relationship with Technical Supervisor, Customer Service Agent and tower support and technology teams. Multi-disciplinary process quality definition improvement. Case Management: Ensure all cases are acted upon conscientiously and in the framework expected according to the SLA.
Trouble shooting Citrix based problems with Root cause analysis and strong fundamentals
Strong knowledge on ICA clients and thin clients devices.
Strong understanding of Load Manager, Resource manager and installation manager.
Experience on citrix farm performance tuning.
Good experience in resolving profile, printer, access, and communication issues on citrix.