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Sr.jira Administrator/developer Resume

5.00 Rating

Sunnyvale, CA


  • Passionate JIRA Administrator with over 8 years’ of experience in the industry and over 4 years’ of experience as a JIRA Administrator.
  • I have managed users, workflow, group and projects in JIRA.
  • I have experience reporting bugs, tracking defects, installing multiple databases as per the requirements all in JIRA.
  • I also have hands on experience creating custom workflows, custom screens and custom fields.


Confidential, Sunnyvale, CA

Sr.Jira Administrator/Developer


  • Performed support and migration forJIRAversions 6.4 to 7.4.2 and Confluence migration from 5.6.5 to 6.3.2 and Fisheye and Crucible migration from 3.8.0 to 4.4.
  • Experienced in performing Atlassian installations, migrations and plugin installation.
  • Create complexJIRAworkflows including project workflows, field configurations, screen schemes, permission schemes and notification schemes.
  • Writing Groovy Scripts for REST Web services and deployment.
  • Creating projects onJira, Service Desk and assign them Scrum and Kanban boards.
  • Installed and managed plugins.
  • As per project requirements, Created Workflows, Issue type Schemes, Permission Scheme, Screens and Screen Schemes, for multiple projects
  • Implemented Standardized Bug Screens and workflows for SDLC which can be implemented to 4 different products (with the help of conditions, validators & post functions).
  • Created events, email notification schemes and assigned project roles on JIRA
  • Bulk imports from external source to - JIRA linking Tasks to Epics and creating Task and sub-tasks.
  • Performance tuning on JIRAby deleting inactive workflows, screens, field configuration not associated with any project.
  • Bulk update issues.
  • Documented and reported the status of Deployment, to Project Team and Management.
  • Automated and enhanced JIRA workflows, JQL functions, custom fields with Script Runner Add on.
  • Installed and configured qTest for JIRA Test Management.
  • Build custom JIRAdashboards with time tracking gadgets in real-time.
  • Added Workflow functionality, scripted Validators, Conditions and Post-Functions.
  • Created System Services for Automatic Backups.
  • Monitored the servers and Linux scripts time to time and performed troubleshooting steps, tested and installed the latest software on server for end-users.
  • Worked on confluence - Assigned user personal space and aided in using Confluence.
  • Built templates and dashboards for customized views of the data specific to each group and line of business.

Environment: JIRA, Confluence, GIT, Jenkins, REST API, Linux, J2EE, SQL Server, Windows/NT, Bugzilla, Confluence, Bamboo, Stash/Bit bucket, MYSQL, Portfolio, GIT.CSV, Microsoft Office.

Confidential, Holyoke, MA

Sr. JIRA Administrator/Developer


  • Installing and configuring Jira on Linux and Windows
  • Installation of different databases such as MySql, PostgreSQL
  • Integrating Jira with PostgreSQL Database
  • Installing, configuring and upgrading Confluence.
  • JIRA development with JAVA and Groovy scripting.
  • End to End Integration development from JIRA to Service Now using Restful calls using JAVA/ Grovvy.
  • Writing Groovy Scripts for REST Web services and deployment
  • Integrating confuluence with Jira
  • Responsible for maintaining all Confluence Spaces
  • Creating and managing JIRA projects, workflows, permissions, users, etc.
  • Worked on various add-ons in confluence such as confluence questions, confluence calendars, Gliffy and hip chat
  • Integration experience on JIRA with Confluence with plug-ins and development
  • Ability to construct custom dashboards using various filter types in JIRA.
  • Implemented new features ingroovyprogramming language as a part of Jenkins continuous delivery.
  • Writing GroovyScripts for deployment and REST Services clients.
  • Worked on various projects within department and created detailed technical documentation.
  • Jira customization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes
  • Installing add-ons such as Zephyr,Jira agile, Service desk, tempo, portfolio, Arsenale Dataplane .
  • Extensively worked on auto creation of issue templates and quick sub tasks and misc workflows
  • Configure Agile Boards - Scrum and Kanban
  • Integrating JIRA with Confluence, Fisheye, bamboo and stash
  • Backup and Restore procedures
  • Setup JIRA for Test Case Management, project management and bug tracking
  • Notification scheme forJira, service desk and Zephyr plug-ins
  • Ability to construct custom dashboards using various filter types in JIRA
  • Creating and managing users on Crowd2 directory
  • Worked on RoboHead in creating PRS and scheduling the jobs.
  • Working knowledge on migrating RoboHead to Jira
  • Worked with different teams like User Exp, Promotions, Production, testing, dev-ops, PM, Scrum Master
  • Worked on confluence- Assigned user personal space and provided assistance in using Confluence
  • Installing and configuring Bit bucket, bamboo on various servers and connecting to the external databases
  • Creating, managing and deleting repositories for bit bucket
  • Ability to set the permissions for repositories worked on adding an SSH key to an accounts and troubleshooting SSH issues
  • Ability to Grant users and groups access
  • Ability to work on branch management
  • Managing users, groups and their permissions.
  • Create accounts for your collaborators, and organize these into groups with permissions.
  • Managing databases, data and backups.
  • Setting up services, including Elastic Bamboo, to perform build and Managing security for agents and Elastic Bamboo.
  • Ability to Administering HipChat server
  • Inviting people to HipChat
  • Adding and removing users
  • Creating rooms and managing users and groups for chat
  • Integrating HipChat with Jira, confluence etc
  • Ability to construct custom dashboards using various filter types in JIRA
  • Craft ware Search Linked Issues forJIRA forJIRA (Server)
  • JIRA Capture (formerly Bonfire) forJIRA
  • Ability to write custom JQL (Jira Query Language)
  • Strong analytical skills
  • Training Users on usingJira andJira Agile

Environment: Atlassian Suite ( Jira software, Confluence, crowd2, fish eye, bamboo, stash, add-ons zephyr, issue templates, quick sub tasks, misc workflows, service desk), tomcat, GIT, Java/J2EE, HipChat.

Confidential - Baltimore, MD

Sr. JIRA Administrator/Developer


  • JIRA/Confluence/Crowd tools usage and administration.
  • Created and modified JIRA workflows including project workflows, field configurations, notification schemes, etc. in JIRA
  • Worked on JQL filters, Dashboards, Gadgets
  • LDAP/AD user management move from one environment to other environments.
  • Maintained and administered GIT source code tool.
  • Created Branches, Labels and performed Merges in Stash and GIT.
  • Troubleshooting Apache tomcat server and error debugging
  • Coordinate with Atlassian Support team at times during production migration.
  • Upgradation, Migration and Fine tuning of Jira/Confluence instance
  • Integrating Jira with Stash/Crowd/Hipchat/Bitbucket Server
  • Responsible for maintaining all Confluence Spaces and JIRA projects, workflows, permissions, users, etc.
  • Responsible for working a queue of JIRA tickets to address system issues, user requests, etc. on a daily basis.
  • Responsible for Managing user permissions for tools according to the needs of projects and teams
  • Performed application and system administration tasks, including data backups and scheduled jobs
  • Worked closely with other teams to define best practices for using lab tools across the organization and company
  • Regular review, clean-up, management and configuration of JIRA accounts and work closely with the different teams like LDAP, Network, and Infrastructure
  • Validated best business practices and rules to implement with the new model along with appropriate user approvals and sign-off.
  • Test new versions of the tools and plug-ins to ensure compatibility.
  • Created events, email notification schemes and assigned project roles on Jira
  • Worked on Add on such as Tempo, Service desk, Portfolio and Zephyr
  • Worked on JIRA for tracking and updating the JIRA tickets
  • Research and utilize industry standard methods and techniques.
  • Trained teammates in using JIRA/Confluence.
  • Experienced customizing JIRA projects with various schemas, complex workflows, screen schemes, permission schemes, and notification schemes.
  • Installed Plugins in JIRA and integrated them with Confluence.
  • Guided, and assisted people across the organization in use of JIRA/Confluence.
  • Excellent communication skills, both verbal and written
  • Strong work ethic with good time management.
  • Good problem solving skills along with quick decision making.
  • Installed and maintained Jira and Confluence systems in a Linux environment
Confidential, San Diego, CA

JIRA Administrator/ Atlassian Tools Administrator


  • Experience on Setup and configuration of Postgres database, user roles and permissions as a pre-requisite for the setup of Atlassian tools
  • Installed Atlassian Tools (JIRA, Confluence, Bamboo, Fisheye, Crucible, Stash) on Linux environments with Postgres database
  • Performed Atlassian Tools (JIRA, Confluence, Bamboo) upgrade in test and production environments by backing up database, home directory and installation directory as well as add-ons
  • Performed smoke tests for upgrade checks
  • Worked on administration and user support of Atlassian Tools, add-ons and customization
  • Migrated issues from Robohead to Jira for a specific project
  • Building and Administering the Jenkins Continuous Integration servers.
  • Maintaining Git repos and Jenkins for builds.
  • Integrated Jira with other project management software tools like HPQC
  • Create projects on Jira and assigned Jira Agile boards
  • Created Custom workflows, custom screens and custom fields on Jira
  • Maintain JIRA backups.
  • Knowledge of LDAP / Active Directory authentic action.
  • Integrate JIRA and Confluence (for User management and Issues/Pages sharing)
  • Additionally, maintain and administer Confluence
  • Enhance JIRA application to customize as required.
  • Troubleshoot any JIRA issues for customer portal in Service desk, Agents, Users and PMs.
  • Worked on Apache servers and hosted Jira from Amazon Infrastructure.
  • Created events, email notification schemes and assigned project roles on Jira
  • Worked on confluence- Assigned user personal space and provided assistance in using Confluence
  • Worked on Bamboo- Build triggers and Build dependencies
  • Installed various Jira plugins such as Jira client, Jira importer plugin, Jira Charting Plugin, the connector for Microsoft project and Jira Misc Custom fields

Environment: JIRA, Java/J2EE Ant, Maven, Tomcat, Jboss, Websphere, weblogic, SVN, Jenkins, shell, bash, perforce, Atlassian Tools (JIRA, Confluence, Bamboo, Fisheye, Crucible), Tomcat Server, ANT

Confidential - MN

JIRA Administrator


  • Used JIRA for issue tracking issues.
  • Created custom workflows, screens and Custom fields for Jira
  • Setup the email handlers and notification schemes.
  • Worked on MYSQL database
  • Manually migrated Jira from 4.4 to 5.1 standalone Jira on Linux server
  • Enabled attachments plugin manually
  • Raised migration issues with Atlassian support team and followed the workaround.
  • Raised up gradation issues with Jira support team and followed on the workaround as per the bug fixes resolutions
  • Worked on day to day Build and deployments in pre prod and production environments
  • Troubleshooting deployment issues in complex environments.
  • Worked in managing VMs in Amazon using AWS and EC2.
  • Assisted and trained new engineers to understand the deployment process.
  • Provided on-call support for production issues.
  • Handled several projects go-live deployment/upgrade activities
  • Involved in Subversion to GIT migration projects.

Environment: Subversion, Remedy, Jira, Web Logic, GIT, Jenkins, Maven, Chef, Web Sphere Application Server, Linux, Perl, ANT, Shell, TIBCO, Tomcat

Confidential, Louisville, KY

Jr. Build and Release Engineer


  • Provided CM and Build support for more than 5 different applications, built and deployed to the production and lower environment.
  • Created User manual on using Atlassian Products ( Jira/Confluence) and trained end users project wise
  • Troubleshoot any JIRA issues for customer portal in Service desk, Agents, Users and PMs.
  • Worked on Apache servers and hosted Jira from Amazon Infrastructure.
  • Worked on JIRA for tracking and updating the JIRA tickets.
  • Managed environments DEV, QA, UAT and PROD for various releases and designed instance strategies
  • Used VMware VSphere, VCenter to create VMs managed these VMs on various ESX hosts.
  • Worked in managing VMs in Amazon using AWS and EC2.
  • Created and Maintained Subversion repositories, branches and tags.
  • Coordinate/assist developers with establishing and applying appropriate branching, labeling/naming conventions using Subversion source control.
  • Developed build and deployment script using ANT, Shell to Setup development and QA environments
  • Created custom dashboards, advance filters and formula based fields.
  • Worked on external import tools like CSV, Bugzilla, Pivotal tracker, JSON.


Linux System Administrator


  • Developed and supported the Software Release Management and procedures using agile/scrum.
  • Performed all necessary day-to-day Subversion/CVS support for different projects.
  • Responsible for design and maintenance of the Subversion/CVS Repositories, views, and the access control strategies for different parallel development teams
  • Worked with code review tools like OpenGrok and indexing tool Lucene
  • Used the Python scripts and the Solaris Environment to configure the tools
  • Worked on configuring the Routing Rules in the web server
  • Configured the JDBC/JMS in the application servers
  • Designed and implemented Subversion and CVS metadata including elements, labels, attributes, triggers and hyperlinks.
  • Implemented & maintained the branching, merging and build/release strategies utilizing Subversion/CVS.

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