Career Objective

Client-focused, attention to detail and effective communicator looking to obtain a challenging position as a Network and Application Support Engineer in an environment where my training, education and experience will enable LF me to grow and contribute to the growth of your business.

Technical Skills

• Knowledge of Installing and configuring CA SiteMinder Policy Server and Stores troubleshooting issues with CA SiteMinder Single Sign-on technologies
• Experience with creating policies, installing and configuring CA SiteMinder web agents
• Excellent CA SiteMinder troubleshooting ability
• Unix Systems Administration experience
• Red Hat Enterprise Server Administration
• Install, configure, maintain and deploy patches and updates across development, test and production environments
• Citrix XenDesktop deployment experience
• Citrix Server installation
• Citrix Thin Client deployment ability
• Strong Knowledge with building and managing Microsoft Windows Server 2003/2008, both network and Active Directory environments
• Skilled in Windows Enterprise systems Administration, Active Directory, Microsoft SQL Server, WSUS, DHCP, DFSR and DNS
• Experience with installing and troubleshooting issues with Govwin CRM, Deltek Costpoint
• Possesses an extensive knowledge of the processes, procedures, and policies necessary to produce a superior product and service
• Familiar with emerging phone te chnologies
• Organized with a strong attention to details and strong analytical skills
• Previous Help Desk Administration experience
• Experience in configuring and troubleshooting VMware vSphere client 4.1
• Experience with Installing and configuring Web Agents for IIS and Apache on Windows and Unix/Linux Systems
• Excellent network and software troubleshooting ability

Work Experience

IT Systems and Integration Engineer

Confidential

• Support the Federal Aviation Administration and the Department of Transportation with its implementation of HSPD12
• Work with web developers, administrators, and other business entities within DOT and FAA as needed to implement CA SiteMinder Reduced Password solution across development, test and production environments
• Create CA SiteMinder policies and install web agents across Windows and Unix/Linux Systems
• Troubleshoot integration failures and resolve issues arising from web agent integration with web servers
• Routinely patch and update virtual/physical servers in the Federal Aviation Administration and Department of Transportation Enterprise systems
• Support, maintain and manage all infrastructure systems including Active Directory, DNS, DHCP, Group Policy, WSUS, VMWare, DFSR, Apache and IIS web servers
• Monitor and run system health and performance report using network troubleshooting tools such as SNMP, OpManager and NetIQ
• Execute routine patches and updates to Windows and Unix Systems
• Participate in an on-call schedule to provide 24/7 support
• Provide recommendations for the improvement of Standard Operating Procedures
• Created CA SiteMinder Policy Administration and Agent Installation Guide and troubleshooting documentation
• Support over 700 virtual and more than 70 physical servers

Information Technology Support Specialist

Confidential

• Built, configured and troubleshot issues with Microsoft Windows 2003/2008 and Unix/Linux Enterprise servers
• Managed and maintained Microsoft Server Operating systems, file and SQL database servers
• Installed and implemented Deltek, Costpoint, CRM, Govwin and provided ongoing updates and patches
• Created and Administered over 75 users and troubleshot issues in Active Directory, Deltek Costpoint, Cognos, Govwin CRM and Deltek Time and Expense web applications
• Created and maintained more than 300 Exchange and 350 POP3 email accounts on Cloud email servers
• Maintained over 55 company smart phones on various operating system architectures
• Ensured network, system and data availability and integrity through regular preventative maintenance, patches and upgrades to more than 65 workstations a nd 25 physical servers
• Provided Information Technology and User orientation to new hires
• Set up computer and map users to corporate shared drives, folders and printers in the network
• Developed, maintained and updated corporate websites with Press Releases every other week
• Worked with vendors to resolve issues with systems and applications
• Created ongoing documentation of all IT processes and procedures to meet ISO documentation standards
• Performed regular preventative SQL administration and maintenance
• Set up Daily and Weekly Backup Policy, and performed daily- incremental and weekly-full tape backup rotation
• Provided first-line technical support to over 25 users of applications such as Deltek, Costpoint, CRM, Cognos and Microsoft Office
• Supported and maintained 4 Cisco Power over Ethernet routers and 50 Voice Over IP phones

Computer Network Administrator

Confidential

• Supported an organization of about 600 employees overseas with their IT needs
• Provided technical support and user access control on Unix and Windows environments
• Provided 24/7 Computer and Network Support point of contact, vital to ensure network availability and mission's success
• Conducted analysis to address computer network security issues resulting in a very efficient and stable Network
• Provided training regarding Operational Security and Social Engineering to over 600 employees
• Worked directly with sister organizations to address inefficiencies in LAN and WAN thereby reducing downtime and maintaining a 99 percent uptime
• Reorganized the mess in our server room using appropriate patch panels and cable trays
• Designed and implemented enhancements to our work order request procedures which eliminated duplicity and redundancy
• Troubleshot and maintained satellite phones on 15 remote sites
• Ensured over 500 IP addresses and network resources were secure and available when client systems need them

Sales Engineer

Confidential

• Prepared and presented required technical proposals on electrical switches, circuit breakers, fuses and baseboard heaters to projects
• Worked with sales representatives from companies such as GE, Siemens, Sylvania and Ferraz Shawmut to provide oral and written price quotations to clients and outside sales personnel
• Provided lighting and gear technical expertise on residential and big projects such as the National Harbor in Maryland
• Built strong, collaborative customer relations by exceeding customer expectations when dealing with customer issues
• Honorably recognized with regular bonuses for averaging 120,000 in monthly sales
• Used knowledge gained over time to help translate local, state, and federal electrical codes to electricians

Technical Support and Sales

Confidential

• Assisted customers with appropriate product choices and provided technical support as requested
• Successfully implemented Microsoft Remote Assistance and used desktop tools to effectively troubleshoot customer computer problems
• Recommended compatible firewalls and Antivirus software required to protect computers from Malware and Intrusion
• Developed training materials and procedures to train, educate, and assist users in proper use of hardware and software