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Service Engineer Resume

3.00 Rating

Redmond, WA

SUMMARY

  • 9 years of experience working as a Windows/Cloud/IIS system engineer with installation, configuring, deploying, administration, troubleshooting and maintaining of IIS 6.0/7.0/7.5/8.0.
  • Experience in IIS and SQL disaster recovery planning and backup strategies implementation.
  • Experience in Windows server Administration, Installation, creation and maintaining of virtual machines on Hyper - V, DOMAINs, DHCP and DNS.
  • Experienced in configuring network technologies such as F5-BigIP’s, VIP, WideIP’s VIP, Hardware Load Balancing (HLB), GTM and NLB across different datacenters.
  • Experience on installing and configuring SSL certificates in web servers and enabled secured (https) transactions.
  • Working experience in setting up cluster environment for high availability and load balancing of Windows servers.
  • Creating, Deploying and maintaining systems that connect large scale services with customer’s world-wide using octopus and puppet.
  • Experience in setting up auto alert in web services using SMTP protocol.
  • Experience working on asp.net applications/web form which are serviced by multiple servers.
  • Well-versed with installation, configuration & administration of Confidential Windows 2003/2008R2/2012 Servers.
  • Experienced in Windows Azure (IasS and PasS)
  • Experience in monitoring system health and performance of instances deployed in Azure
  • Experience working with applications running on different .Net framework versions like 2.0, 3.0 and 4.0.
  • Experiences in system designing, application architecture designing, coding, build/sprint releases, implementation and deployment into production and preproduction environment.
  • Experienced in automation and creating tools using VB, vb.net, .Net, C#, Batch cmd scripting, vbScripting, PowerShell and T-SQL.
  • Experience in creating, modifying and deleting user accounts and adding them to groups in Active Directory
  • Experience in maintaining and updating Active directory, GPOs, Global Groups and Resultant Set of Policy for authentication.
  • Experience in using octopus for managing multiple servers (physical and virtual machines) which automates tasks.
  • Installing windows roles, features and deploying applications using PowerShell scripting.
  • Good working knowledge on change, problem and Incident management.
  • Good working experience on PowerShell scripting and MS Web Deploy for creating Websites.
  • Good working experience with PowerShell 3.0 on windows server 2012/2008 R2 environments.
  • Experience on VSTF for submission of production bugs for the engineering teams to investigate.
  • Experience working in Datacenter Operations, Virtual environment and Azure platform.
  • Worked in build packages tools like MS Build, Octopus and MSI.
  • Experience in managing and coordinating with different teams for successfully project implementation.
  • Experienced in working as production support (L3 team) with 24x7 on-call supports on problem management and incidental management.
  • Experienced in communicating with customers in order to accommodate customer escalations and provide quick fixes to bring the applications back to business and find the root cause of the issue and apply the permanent fix in order to avoid future escalations for the same issue.
  • Experienced in making documentation for issues we worked on and provide knowledge transfer to other team members to share the work load when we get multiple priority 0 issues at the same time.

TECHNICAL SKILLS

Web Server: IIS 8.0/7.5/7.0/6.0

OS Server: Windows Server 2012 R2/2012/2008R 2/2008/2003/2000/ NT and MS Dos

.NET Framework: ASP.Net, ADO.Net, VB.Net, C#

Cloud service: Azure and AWS

Scripting: PowerShell, Batch cmd file, Vbscript and SQL scripting

Databases: MS SQL SERVER 2008/2012/2014

Tools: & Utilities: Visual Basic 6.0, HTML, XML, ASP.NET 2.0, Clipper 5.1, Octopus, Puppet, SQL deployer, Hyper - V, DOMAIN, DHCP, DNS, Product Studio, SCOM, RDCManager, VSS, Crystal Reports, Sitescope, Team Foundation Server, MS Visio, Confidential Project 2007, ITSM, Visual Studio Team System, SharePoint, Fiddler, MSE 2.6, Netmon, Process Mon, Http watch, Authdiag, MS Office.

PROFESSIONAL EXPERIENCE

Confidential, Redmond, WA

Service Engineer

Responsibilities:

  • Installing and configuring .NET applications on IIS 8.0/7.5/6.0 Web servers on Windows 2012/2008 R2/2003 Servers
  • Migrating applications from IIS 6.0 to 7.5 as well as II6.0 to IIS 8.0
  • Deploying and managing applications in Datacenter, Virtual environment and Azure platform as well.
  • Working on providing security by configuring SSL certificates as well as authentication techniques.
  • Working on creating CSR (Certificate sign in request) and communicate with CA (Certificate authority) to get new certificates and configure them on web servers to provide security to internet facing web applications.
  • Working in building new environments by creating VMs, deploying windows operating system then installing platform pre-requirements, configure AD, DHCP, DNS, deploying applications and configuring security on Hyper-V, Azure and AWS as per business requirement
  • Worked in Creating, implementing, maintaining and documentation of tools to support the deployment processes and automated build.
  • Configure network strategies for disaster recovery and configuring for load balancers with GTM, F5-BigIP, WIP, VIP’s, HLB for multi node environments.
  • Deployed applications on multiple web servers and maintained Load balancing, high availability and Fail over functionality.
  • Deploying of builds/releases into production environments all the way from preproduction using PowerShell, Octopus, batch cmd script file.
  • Building websites using SSL Certs, Passport and creating Azure endpoints.
  • Ensures Production and pre-production environment are non-complaints and pro-actively monitored.
  • Providing on call product support (L3) for both production and preproduction environments.
  • Experience in monitoring system health and performance of instances deployed on-premises server, Azure and AWS.
  • Worked in setting up new instances in Amazon web services.
  • Working on change management process for application deployments, platform level developments and monthly security patching as well.
  • Good working experience with PowerShell 3.0 for installing windows features and roles and for automating monthly security patching.
  • Worked in setting up auto alert in web services using SMTP protocol
  • Planning for server capacity and design application infra architecture.
  • Collaborated with the escalation services team, upstream/downstream team and product team for resolving environment / application issues.
  • Coordinate with development team, test team and business partners for all releases.
  • Design application system architecture along with engineering team and provide business requirement and best practices.
  • Worked on IM/CM/SM tickets and to provide root cause analysis (RCA) to customers.
  • Creating and tracking changes/release in production and management daily reports and monthly matrix to management.
  • Troubleshooting problems, diagnosis and fixing application/IIS/SQL/SharePoint issues.
  • Working with debugging tools like DebugDiag, SSLDiag, AuthDiag, Netmon, Processmon and Etc.
  • Creates bugs in VSTF for all observed deployment defects, code defects and documentation defects and working engineering team.
  • Password recycling for test/production environments
  • Onboarding applications into monitoring systems such as SiteScope and SCOM and act on alerts.

Confidential

System Engineer

Responsibilities:

  • Building IIS6.0 web server, middle tier server, SQL servers and other resources as required for Project implementation.
  • Installing and configuring .NET applications on IIS 6.0 Web servers on Windows 2002/2003 Servers
  • Ensures preproduction systems are non-complaints by applying latest internal OS updates, hot fixes, IPAK’s and security patches.
  • Working on providing security by configuring SSL certificates as well as authentication techniques.
  • Deployed applications on multiple web servers and maintained Load balancing, high availability and Fail over functionality.
  • Collaboration with the escalation services team and product team for resolving environment / application issues.
  • Using internal tools to monitor change request/ service request generated and need to act on them.
  • Provides technical support to developers on various Confidential technologies, Security, Network and Database.
  • Troubleshoot and fixes the application/SQL issue in any environment.
  • Deploying of builds/releases into preproduction environments all the way to production to support various delivery schedules to meet business objectives using PowerShell, Octopus, batch cmd script file.
  • Provides technical support for build breaks, drives to make certain all build breaks are resolved.
  • Assists in system designing, Testing and identifying and reproducing defects.
  • Managing the transition of the builds which get crossed from development environment to production environment and finally reflect onto the different web sites.
  • Collaborated with the escalation services team, upstream/downstream team and product team for resolving environment / application issues. Provides technical support to Confidential partners.
  • Creates bugs in Project for all observed documentation and deployment defects.
  • Infrastructure Support such as Procure hardware, Allocate server to project teams.
  • Deploying in-house applications and build into pre-production/production environment
  • Synchronizing production environment with test environment (Full / Partial environment refresh).
  • Giving access to developers/testers/Program managers on servers and applications
  • Proactive monitor SQL & IIS servers and maintenance of MOM 2005 Acting on MOM/Sitescope alerts.
  • Implementing and maintaining of SQL mirroring and Replication, SQL-Cluster and NLB
  • Password recycling for test/production environments

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