SUMMARY

• 11 years of experience in IT and in the areas of Enterprise Network Management
• 7 years of domain experience in providing solutions around IT infrastructure management using CA Technologies Enterprise Management System in terms of implementation, solution design project management of EMS projects
• Proficient in Designing and implementing solutions with CA Service Assurance tools
• Worked extensively with EMS products from CA like CA APM, Wily Introscope, CEM, Ehealth, Spectrum and NetQOS
• Plan, develop, review and implement an Enterprise Management System
• Experience in Project Management and Technical project delivery
• Worked closely with Sales team for Interacting, discussing consulting with the clients prospects to understand their requirements and propose a suitable product / solution or services for them
• Continuous interaction with Enterprise Management Tool vendor/OEM for product evaluations, technical trainings, POC, Client demonstration and Support etc.

TECHNICAL SKILLS

• CA APM Wily Introscope, CA Wily CEM, WTG, HP Sitescope
• CA Ehealth , CA System Edge, CA Spectrum , Service Operation Insight SOI , VAIM
• NetQOS RA, NPC, UCM
• Working knowledge of VMware, Linux and scripting and databases SQL, Oracle, Weblogic, Jboss, Tomcat, IBM Websphere, Webshpere MQ , Sunone/Glassfish

PROFESSIONAL EXPERIENCE

Confidential

Presently I am working with Integral Consulting Services Confidential which focus on implementing IT infrastructure monitoring and management solutions for large public and private companies mainly using CA and BMC Service Assurance and Service Management tools

Responsibilities:

• Design solution for new customers by meeting their monitoring requirements
• Understanding customer requirements and proposing suitable products/ tools.
• Demonstrating the solution to prospective customers by setting up POC.
• Create Solution Design, Architecture and Specification documents
• Implementation of CA Service Assurance Tools ,CA APM Wily, Spectrum, SOI, Ehealth and NetQOS
• Integrate SOI with Wily, Spectrum, Ehealth and NetQOS NPC

Confidential

Infosys has the contract to manage the entire IT operations for Confidential and Nstar. As part of this project Infosys is implementing CA Service assurance tools like Spectrum, SOI, Nimsoft to manage the infrastructure. NU has existing tools like SCOM,HP etc which will be integrated with SOI in order to have service level views by consolidating events from different domain managers.

Responsibilities:

• Onboard Nstar network devices into existing spectrum
• Implement SOI and integrate with Nimsoft, ServiceDesk, Spectrum, VCenter, HP, SCOM
• Implement NFA and PM

Confidential

Responsibilities:

• Setup monitoring for Top 40 applications in APM
• Build Dashboards for Application performance and availability, setup alerts to critical issues.
• Maintain the APM infrastructure up and running, fine tuning performance
• Install and configure EPagents for monitoring server resources
• Upgrade Java agents from 9.0.6 version to 9.5.1

Confidential

Responsibilities:

• Install and configure CA Spectrum and CA Ehealth in Raleigh Data center
• Install and configure CA Spectrum Secure Domain connector and Ehealth remote pollers in Bluecross Blueshield data center.
• Migrate existing monitoring capabilities of HP Openview to CA Spectrum and Ehealth
• Integrate CA Spectrum with other systems like SOI, APM, Tivoli

Confidential

Responsibilities:

• Upgrade APM monitoring infrastructure from version 9.0.5 to 9.1.1 which involves upgrading MOM, APM database Postgres , 4 Collectors, 3 TIM's and Java agents
• Administration, maintenance and support of CA Wily APM
• Installation of agents on WebSphere, Sun One and other application servers along with EPAgents and PowerPacks for Webservers, PP for Oracle database, and Remote platform monitor agents for zlinux.
• Creation of Metric Grouping, Alerts and Dashboards for various application owners
• Instrumentation, development of custom PBDs for monitoring classes as required by development team
• Problem Diagnosis, Application fine tuning, troubleshooting, helping development and QA teams to identify bottlenecks while load testing.
• Integrate SOI and Wily

Confidential

Responsibilities:

• Perform a review of the FAVES Network Management architecture, operational parameters and specifications
• Identify any critical gaps in work effort or architecture for meeting intended solution parameters for short and long term delivery of Network management capabilities
• Worked with GDIT team to implement CA Spectrum, Ehealth and NetQOS RA and UCM
• Identify and recommend real-time changes and activities that improve overall result and/or improve alignment with the long term evolution strategy for FAVES NM.
• Provide post implementation support as requested by GDIT engineering

Confidential

Responsibilities:

• Interact with Clients and internal teams in order to understand new requirements and to map the functional requirements with the existing/upcoming monitoring tools available and hence contribute towards data center consolidation
• Management, maintenance, and implementation of monitoring solutions, specifically the CA products Wily APM Introscope and CEM , NetQoS, and Spectrum Service Assurance
• Resolve issues by coordinating with CA Support and Internal teams
• Install and configure the Enterprise Manager Collectors, MOM, and associated components
• Install and configure Wily CEM TIM appliance, configure Port mirroring
• Install Wily agents for Weblogic, Jboss and .Net
• Create and Maintain dashboards, metric groupings, and alarm thresholds
• Build and maintain business process and transaction categorization hierarchies
• Conduct business transaction recording and Transaction threshold editing in CEM
• Participation in Disaster Recovery infrastructure planning, building, and testing
• Management and maintenance of additional monitoring solutions such as CA Spectrum, eHealth, NetQOS Report Analyzer, NSM, and HP Sitescope

Environment: CA Ehealth, Spectrum, Wily, CEM, WTG, HP Sitescope, Windows, Linux, VMware

Confidential

Roles Responsibility:

• Successful delivery of assigned projects, on schedule, and in accordance with the established scope of work and clients' satisfaction.
• Responds to clients' need by providing effective and alternatives solutions for their business needs.
• Processes problems into new solutions and opportunities.
• Manages and monitors engineering resources of each project.
• Provides professional input and advice regarding technology solutions for customer satisfaction, operations, sales, and other business units.
• Regular reports to management as well as to clients regarding project status
• Project solution planning and leading an implementation team
• Responding to the RFIs/RFPs from the customers, mapping tools with the functional requirements
• Recommend new Tools for implementation based on requirement analysis.
• Interact with OEM for product evaluations, technical trainings etc

Confidential

Responsibilities:

• Understand Customer requirements, map the tool functionality with ITIL processes
• Give Presentations to customer how the solution would work.
• Design Solution overview and detail design documents
• Interact with customer and respond to queries and co-ordinate to get the solution approved.
• Implemented Wily APM 9, installed and configured EM Collectors and Manager, configured TIM boxes
• Deployed Wily agents for Sunone, Jboss application servers to get the insight into application performance monitoring.
• Create and maintain Dashboards, Metric grouping, Alerts.
• Build business process and Record transactions, edit the thresholds for transactions.
• Integration Spectrum, NSM and Service desk

Environment: CA Ehealth 6.2, Spectrum9.2, Wily, Windows 2008/2003

Confidential

Responsibilities:

• Understand Customer requirements, attend meetings with customer
• Conducted a POC at customer site in Jaipur
• Installed and Configured Wily EM, Agent and workstation.
• Installed Wily CEM and configured TIM and TESS
• Demonstrated the tools functionalities and capabilities
• Create Dashboards, Alerts, metric groupings in Introscope Workstation
• Build business process and record transaction, set thresholds for transaction in CEM

Environment: CA Wily Introscope 8.1 and CEM 4.5, MS Windows 2003

Confidential

Responsibilities:

• To make Project plan for implementation and solution design document.
• Implemented Spectrum, Ehealth and integrate all modules making the NSM portal as MOM.
• Implemented Wily CEM ,
• Configured Service manager and SLA's
• Configured Network Configuration Manager
• Configured Global collections with security strings to give users view of their own region.
• Configured Alarm Notification
• Integrated Ehealth and Spectrum
• To provide support and training to on site engineers.
• To give presentation / demonstrate product functionalities post implementation to higher management

Environment: CA Ehealth 6.1, Spectrum 9.1, Wily Introscope, CEM MS Windows 2003

Confidential

Responsibilities:

• To understand customer requirements, attend meetings with PNB officials
• POC for Wily and Spectrum was done
• Implemented the eHealth for efficient management of network, Configured Live Exception Profiles and notification rules for proactive monitoring, Created custom reports for Availability and Bandwidth etc using Report Center. Implemented Service Availability for Http, ADS, POP3 and SMTP services.
• Discovered all network devices, create monitoring profiles, groups, users etc
• Implemented Spectrum in Distributed mode with 4 spectrum servers and 1 one click
• Configured Network Configuration Manager
• Configured Global collections with security strings to give users view of their own region.
• Configured Alarm Notification and event rules
• Integrated Ehealth and Spectrum and Service desk
• Implemented NSM r11.2 for server performance monitoring of 20 Solaris servers. Servers are monitored for CPU, Memory, Disk utilization and Processes, Log monitoring.

Environment: CA Ehealth 6.0, Spectrum 9.0, NSM r11.2, MS Windows 2003