SUMMARY

• 6 + years of IT experience as JIRA, Confluence, Bit Bucket, Fisheye/crucible.
• Strong experience administering JIRA, Confluence and other Atlassian products for large user base
• Strong experience with managing JIRA in highly available environment
• Designed, built, and managed techniques for deploying specific automated builds to isolated development and built assurance environments.
• Experience with Atlassian JIRA installation, administration and maintenance.
• Administration and management of Atlassian tool suites, (installation, deployment, configuration, migration, upgrade, patching, provisioning, server management etc.)
• Build and maintain workflows in JIRA
• Research, install, and maintain new and existing add - ons (plug-ins)
• JIRA Configuration Management
• Supports teh integration of existing and new applications within teh current infrastructure, including but not limited to: Fisheye, Crucible, Crowd, Bamboo, and Stash
• Configure and/or manage bilateral integration between applications and platforms
• Created SCM Process, policies, procedures and Release Notes to follow Development and allow QA teams to Release or Deploy highest quality product for teh enterprise.
• Manage and Configure Various Atlassian Tools like JIRA, Greenhopper, Confluence, Crowd, Stash, and Fisheye for Agile development in teh organization
• Worked as Atlassian Products Specialist - JIRA Administrator & Developer.
• Responsible for Support, Customization & Implementation of tools like JIRA, Confluence.
• Responsible for creating complex JIRA workflows, conditions and setting up and maintaining JIRA, using Advanced scripts (Groovy & Javascript) to extend workflow capabilities both front-end and back-end, for large enterprise JIRA environments.
• Creating Custom Workflow, Screen, Issue type, Field configuration, Permission, Notification, Issue Security Schemes.
• Creating Calculated, Scripted custom fields.
• Improved teh stability and performance of teh Atlassian tool suites
• Implementing JIRA, JIRA Agile and Confluence best practices.
• Automated build and deploy process for J2EE and .Net applications
• Provided multiple branching models for different Application release models
• Proficient in Python, Perl Scripting, UNIX Shell scripting, Microsoft DOS and Batch Scripting, Ant, Maven and Make Utility for Unix/Windows NT platforms.

TECHNICAL SKILLS

Source Control Tool: GIT, CVS, Subversion, Perforce, Puppet, Jenkins, Jira, Microsoft VSS and Clear Case

Build Management: Gradle, ANT, MAVEN, Perl, MS Build, NANT and MakeFile

Continuous Integration: BAMBOO, TFS and Jenkins/Hudson

Application Servers: JBoss 5 and Websphere, IIS, WEBLOGIC, TOMCAT

Operating System: CentOS, Redhat Linux, Windows 95/98/NT/2000, Unix, DOS, Windows Server 2003, 2008

IDE Tools: Eclipse, Netbeans, Microsoft Visual Studio 2003/2005, Visual Basic 6.0

Architecture: Relational DBMS, Client-Server Architecture, OLAP, OLTP

Bug Tracking Tools: JIRA, Remedy, Test Link, HP QC, Confluence, Clear Quest

PROFESSIONAL EXPERIENCE

Confidential, Fort Worth, TX

SR. JIRA ADMIN/ ATLASSIAN TOOL ADMIN

Responsibilities:

• ManagedJIRA/Confluence Global Administration team.
• Acted as POC for allJIRA/Confluence/Agile related questions, problems and activities.
• Contracted to serve as theJIRASystems Administrator for teh internationalJIRA/Confluence infrastructure, including all associated programs, plugins and systems
• Customized bothJIRAand Confluence to integrate into teh pre-existing systems with an eye towards making teh programs extensions of their systems, and not hindrances to their systems
• Worked closely with management to implement sweeping changes to their development processes and procedures, customizingJIRAand Confluence to take teh forefront of teh new systems
• Experience in installing, implementing, working and training teams on JSD (JIRA Service Desk) and Portfolio.
• Created projects on JIRA and assigned JIRA Agile boards.
• Created JIRA Support Project/Agile board to track support issues
• Created/maintained project template used to create new projects
• Provided troubleshooting and enhancement support
• Created user accounts, and technical documents documenting JIRA project configurations provided training sessions
• Developed complexJIRAproject workflows, field configurations, screen schemes, permission schemes and notification schemes.
• Extensive experience in setting up Post Functions, Conditions, Triggers, Validators for workflows.
• Maintained JIRA backups.
• Knowledge of LDAP / Active Directory authentication.
• Synced JIRA/Confluence with MS Active Directory.
• Integrated JIRA and Confluence (for User management and Issues/Pages sharing), Bitbucket, Fisheye/Crucible
• Additionally, maintained and administered Confluence.
• Recently, updated Cipher on Jira server for teh weak server connection bug on google chrome.
• Configured SSL Certs for secure browsing of JIRA and Confluence Applications.
• Troubleshooted any JIRA issues for users.
• Created events, email notification schemes and assigned project roles on Jira.
• Worked on confluence- Assigned user personal space and provided assistance in using Confluence.
• Installed various Jira plugins such as Jira client, Jira importer plugin, Jira Charting Plugin, teh connector for Microsoft project and Jira Misc Custom fields, JAVA Melody, JEMH, Lucid charts.
• Developed and implemented Groovy Script to create custom notifications for teh filter results of JQL.
• Experience with Script Runner Plugin, Built in listeners, Built Scripts for custom functionalities.
• Experience updating issues with REST Api.
• Migrated JIRA across environments and worked on JIRA database dumps.
• Migrated projects from Rally, Remedy, Sharepoint, QC, ClearQuest and also from once instance of JIRA to another.
• Worked on external import tools like CSV, Bugzilla, Pivotal tracker, JSON.
• Worked on generating reports for senior management on JIRA.
• Created custom dashboards, advance filters and formula based fields.
• Implemented and managed, as Configuration Manager, builds and source code branching as well as QC and integration testing environments.
• Worked closely with HP ALM team to set up Bridge between JIRA and ALM.
• Coordinated efforts between multiple divisions to link/merge disparate systems or programs into JIRA/Confluence to create a more unified system where data could be pulled and reported on from a single central source.
• Created custom templates for use within Confluence.
• Coordinated teh installation of client specific applications and systems.
• Determined teh appropriate methods for installing applications and systems; resolved matters of significance and implemented corrective course of action as needed.
• Upgraded system software and hardware components as required to meet business needs; coordinated backups, ensured upgrades were occurring in accordance with established company parameters.
• Expanded teh use ofJIRAto many other divisions, makingJIRAthe system of record.
• Introduced Confluence to many departs, replacing their internal wiki system.
• Installed and upgraded Jira and Confluence in production, Dev, HA, DR servers to keep up to date.
• Upgrade JIRA from Version 6.3.8 to 7.2.4.
• Upgrade Confluence from Version 5.7.4 to 5.9.11
• Involved in setting up Cron Tabs for Auto jobs such as Regular Background Re-indexing, Clearing teh rolled-out Catalina, Deleting teh old log files, etc.
• Experience in writing shell scripts to clear rolled out Catalina files and deleting old log files.
• Linux Administration and Maintenance for various OS distributions, Open source tools Apache, MySQL, Mail sever, Software Development tools setups.
• Analyzing teh Catalina logs, Access logs in Splunk and recognizing teh cause for server outages and slowness in application.
• Analyzing teh performance of teh application using JAVA Melody plugin and taking teh required measures.
• Taking teh Thread Dumps, Heap Dumps, Catalina logs, Access logs to analyze teh reason for slowness in teh application.
• Worked on Atlassian maintenance support for - Atlassian JIRA, Agile, Tempo Time Tracking, Confluence, Fisheye, Crucible, Bamboo, Service Desk, SVN, and GIT.
• Supported Windows applications deployments for configuring into new servers.
• Involved in deployment of hotfixes/patches dat are released from time to time.
• Worked as per SOX and SLA Guidelines.

Environment: & Tools: JIRA 6.X, 7.X Groovy, Tomcat, SVN, Jenkins, shell, bash, Confluence, Bamboo, Stash, Fisheye, Crucible, Splunk, HP ALM, Rally, Remedy

Confidential, Columbia, SC

JIRA ADMIN/ ATLASSIAN TOOL ADMIN

Responsibilities:

• Currently working as Atlassian Systems Administrator handling JIRA, Confluence and JIRA Agile.
• Supporting complex Atlassian environments and has experience with integrating Atlassian tools with other internal & external systems.
• Served as Lead Technical resources for Jira Migration and other projects
• Provided 24*7 support for users setup configuration for JIRA projects, built custom workflows, created additional screens, created new custom fields, created/modified permission schemes to meet teh security policy and other administrative tasks such as creation/modifying notifications schemes, roles
• Initiated user training and on boarded new teams (mainly teams dat are interested to use JIRA who were using remedy earlier)
• Monitor teh JIRA hosted servers and responded quickly to issues in case of application is down.
• Assisted with integrations between teh Atlassian tools such as crucible, Fisheye and External systems.
• Monitored teh logs in case of improper functionality of JIRA/Confluence for exceptions and Apply teh changes on JIRA as per Atlassian KB (considering teh type of exception)
• Installed new JIRA instances when requested by a division and upgraded JIRA in production considering teh number of projects and issues to improve teh performance.
• Installed and managed plugins for JIRA in production environment such as JEMH, Script Runner, Outlook integration for JIRA, JQL Tricks, CCC Last Comment, REST API Browser, Jira Suite Utilities and others.
• Plug­in management for Atlassian Applications JIRA and Confluence
• Work with multiple teams and address their issues (Finance, Sales, Development Teams, mainly Chip Design Teams)
• Implemented new JIRA workflows for teh QA teams and worked on Splitting JIRA servers (project configurations and issues)
• Handled User/Group Administration, configured LDAP directory with JIRA..
• Performed end to end standalone JIRA Migration(Consolidated 5 JIRA servers into 1)
• Split JIRA server as per management’s requirement.
• Migrate JIRA Filters, Dashboards, User Groups and Global Entities such as status, Resolutions, Issue Types, Priorities, Issue Link types, Event types.
• Migrate Workflows, Workflow Schemes, Screens and Screen Schemes, Issue type Screen Schemes, Custom Fields, Field Configurations, Notification Schemes and Permission Scheme.
• Performed CSV import to migrate remedy issues to Jira.
• Worked on Setup JIRA for Help Desk Tickets/Test case management.
• Worked on JIRA Agile (formerly known as Greenhopper) best practices. Helped users to set up Agile Boards(Scrum and Kanban)
• Integrated JIRA with Confluence, Fisheye and Crucible via Application links.
• Provided information, work arounds, other incoming questions and inquiries related to JIRA/Confluence applications.
• Prepared projects, dashboards, filters, reports and questions for all JIRA related services.
• Generated scripts for effective integration of JIRA applications with other tools.
• Suggested improvement processes for screens, workflow procedures and reports of applications.
• Conducted analysis and evaluation of existing systems to upgrade latest version when there is high increase of issue count and continuous user sessions.
• Monitor Mail Queues for error queue and flush teh queue in case of high count in teh mail queue.
• Added validators, post functions, conditions to workflow transitions.
• Restricted certain group of users on create issue transitions by adding permission validators. Added permission validators on other transitions when required.
• Helped users to setup confluence spaces and restrict teh pages.
• Create confluence templates for users.
• Configured Bitbucket with JIRA.
• Configured Hip chat with JIRA.

Environment: JIRA, Bamboo, Confluence, Crowd, Java/J2EE, Tomcat, Jboss, Sub version, SVN, Anthill Pro, Ant, Maven, shell, bash, Unix, Sonatype Nexus.

Confidential, KY

Graduate Assistant (JIRA ADMIN)

Responsibilities:

• Created and worked on JIRA customization-Issue Types/schemes, Workflow/Field Configuration/Permissions and Notification schemes for all projects.
• Worked on JIRA installation and upgrade and Performed JIRA configuration
• Managed Jira Add ons and Worked on Setup JIRA for HelpDesk/Tickets.
• Worked on Setup JIRA for Project Management
• Worked on Setup JIRA for Bug Tracking
• Worked on Setup JIRA for Test Case Management
• Worked on JIRA & Agile (formermly known as Greenhopper) Best Practices
• Worked on Integrating JIRA with Confluence, Fisheye, Crucible
• Created customized Versions/ Components for all projects
• Created Dashboards for customer leadership and functional areas
• Created custom screens, screen schemes, custom fields, issue filters to be used with customer dashboards and specific project queries
• Created several customer accounts and maintained users
• Authored a customer JIRA standard practices document
• Mentored several users in teh use/functionality of JIRA/GREENHOPPER
• Evaluated existingJIRAinstance and resolved performance issues.
• Evaluated existing architecture and implemented changes based on Atlassian best practices.
• IntegratedJIRAand Confluence as trusted applications.
• Implemented Crowd with Single Sign On for teh Atlassian applications.
• Created Confluence pages detailing customer fiscal year goals/objectives and pertinent information regarding JIRA customer configuration
• Created and implemented recommendations to improve scalability and performance.
• Installed software, patching, upgrading and maintenance of operating system
• Worked as team JIRA administrator providing access, working assigned tickets, and teaming with project developers to test product requirements/bugs/new improvements
• Maintained JIRA team and program management review dashboards
• Maintained COP account and JIRA team sprint metrics reportable to customer
• Maintained JIRA team Confluence System Engineering pages dat included: Process Flow Management, Team Requirements, Roles and Responsibilities, and COP User Metrics
• Created a test plan template dat was accepted by teh customer to use across all functional areas
• Maintained test plan and user guide documents
• Created projects while maintaining existing projects/agile boards.
• Created JIRA Support Project/Agile board to track support issues.
• Created/maintained project template used to create new projects.
• Provided troubleshooting and enhancement support.
• Created user accounts, and technical documents documenting JIRA project configurations provided training sessions

Environment: & Tools: JIRA, Confluence, BitBucket, Fisheye/cruicible, Jenkins, Subversion (SVN), Git, Bamboo, Perl, Shell.