Network Engineer Resume Profile

PROFESSIONAL PROFILE

Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Knowledge of practical application of engineering and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Strong analytical skills, with natural, instinctive troubleshooting skills.
Knowledge of principles and processes for providing customer and technical services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Analyzed technical information and evaluated results to choose the best solution and solve problems.
Communicated with supervisors, co-workers, and subordinates by telephone, in written form, e-mail, and in person to developed specific goals and technical plans to achieve organization goals.
Communicated with telecommunications vendors to obtain pricing and technical specifications for available hardware, software and services.

NOTABLE ACHIEVEMENTS

Single-handedly designed, developed and implemented a Centest 650 Training program, an integral part of the network-operating center
Developed, implemented and administered guidelines and recommendations on the switch and customer issues
Authored, documented and published numerous papers and bulletins on network operations procedures and customer support.
Andrews Federal Credit Union Employee of the Year.
Winstar Employee of the year.

PROFESSIONAL DEVELOPMENT

EMPLOYMENT EXPERIENCE

Confidential

TECHNICAL SUPPORT ENGINEER

Confidential

SENIOR NETWORK ENGINEER

Designed and developed comprehensive procedures for standard operations in the Network Operations Center.
Designed data center and implemented disaster recovery procedures.
Trained and mentored junior engineers.

Confidential

TECHNICAL SUPPORT ENGINEER

Confidential

MANAGER