Network Technician Resume Profile

Skills

Please use this table to list the skills noted in the Required/Desired section of the requirement. In addition, please respond with the years of experience for each skill and the last time each skill was used. Add or delete rows as necessary.

Skill experinece Last Used

Field Experience	15 years
Provide service and preventive maintenance.	15 years
diagnose/coordinate repair of prod by dispatching tracking srvce provider	20 years
Identify and track issues, risks, and action items	20 years
Experience w/Remedy or equivalent problem tracking	10 Years
experience using an Automated Call Distribution System ACD	15 Years
Create end user documentation.	20 years
Help Desk experience in an Enterprise level environment	25 years

Employment History

Confidential

IT Services and General Construction self-employed , CEO/President

Clients: Barnes and Noble, Dunkin Doughnuts, Infinity Financial Solutions, Time Warner, Bellsouth, KJAG Communications
Provided technical advice, configure and install CISCO routers, coordinate and implement installation plans according to customer requirements. Provide project coordination..

Confidential

Senior Lev III Technical Analyst/Systems Officer

Applied IT knowledge to correct data center-to-service center anomalies. Executed project plans for fiber optics channel migration. Coordinate CISCO router systems hardware and software installation maintenance/repair, and testing. Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
Provided recommendations and assessments for legacy project pertaining to mergers. Attended technical team meetings and facilitated technical bridge lines.

Confidential

Senior Systems Consultant

Specialized in legacy network infrastructure technical support. Plan, install, and test all aspects of the corporate IT infrastructure. Participate in disaster recovery testing. Prepared White Papers on IT Security. Assisted in Y2K preparation.

Confidential

Senior Systems Consultant

Provided OS390 SMP/E programming and installation support for mainframe migrations and Y2K software testing. Provided network engineering and project planning. Provided mainframe installation, testing, and maintenance of VTAM, JES2, CICS, TCP/IP, CA OMEGAMON, Landmark TMON for CICS/ESA, CISCO routers, and SNS TCPaccess. Utilized ISPF, FTP, ops console, CICS 3270, NETVIEW, VISIO, Microsoft Office Suite, Novell NetWare, Group Wise5, LAN Workplace Pro, Remedy ARS, Rumba, and Windows Explorer. Performed PTF and patch maintenance.

Confidential

Senior Level III Network Technician

Provided configuration, memory, and interface upgrades. Provide user and staff training. Responsible for customer and vendor relationship management.
Provided trouble tracking, coordination, notification, escalation and documentation to resolve events and/or issues.
Provide IT security services. Support QA, legacy systems migration, and coordinated disaster recovery connectivity testing.

Confidential

Computer Systems Specialist

Provided project coordination of all Confidential DISN node sites conversion efforts as specified by the BRAC commission. Team lead on various base closure projects pertaining to mainframe and user connectivity. Assisted in the development, operation policies and procedures for Data Center Helpdesks Executed IBM VTAM, TCP/IP, and CICS 3270 maintenance. Prepared configuration data for C300 Packet Switch Nodes for the Confidential with newer CISCO router technology, also training, and technical documentation. Served as special project coordinator and consultant for the Commander of Naval Computer and Telecommunication Command.

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