SUMMARY:

• My responsibility as a Security Analyst is to analyze and protect all sensitive information integrity of data. One of my primary responsibilities includes detecting any aspect of cyber threat.
• I recommend security measures and process improvements. I apply the process of security measures to ensure confidentiality, integrity, and availability of data.

TECHNICAL SKILLS

• IT Manager Training Program Certification 2008
• ITIL vs3 Foundation in IT Service Management,
• Network Plus Security plus,
• Server plus CEH - training

PROFESSIONAL EXPERIENCE

Confidential, Washington, DC

1 SOC Analyst for a 24/7 Security Operation Center

Responsibilities:

• Maintain thorough dedication in monitoring SIEMs, includes other provided internal security portal and tools
• Analyze traffic behavior in order to identify threats in the system via system logs. Monitor network traffic behavior. Efficiently utilize internal anomaly detection software tools.
• Submit proper documentation to higher tiers.
• Provides basic Monitoring and Analysis support of computer security events:
• Detect, perform initial triage, and report computer security events, in accordance with established processes and procedures
• Coordinate with Contractor and Government SOC s, Incident Response Team, ISSM, ISSO s, System owners, and others as needed to analyze events
• Support ongoing analysis and response of assets security incidents by Incident Response Team
• Success Factors /Job Competencies including Candor, competency, confidence and commitment on daily basis.
• Escalate notifications to higher tier with proper documentation and approval.
• Collaboration Management Team Consultant and Enterprise Help Desk DHS U.S. Coast Guard Alexandria, VA Telegraph Rd. Alexandria VA 22315 - TISCOM-CMT|703-313-5619 July - General Dynamics, 2011 - October 2013
• Provided support 24x7x365 customer service to end users of the U.S. Coast Guard
• Responsible to managed a global SIPRnet Functions Enterprise within AD (Tier III-IV)
• Demonstrated ability to work with Active Directory Infrastructure; understanding of networking protocols and services including LANT and PAC
• Unlocked SIPRnet accounts and successful reset SIPR network account passwords
• Utilized Networking and Computer knowledge on daily basis
• Performed specific work assigned by supervisor or team lead; via Remedy or verbally.
• Submitted, assigned, and completed Remedy Incident tickets vs7.6
• Abided by the policies, regulations and operating procedures from Government Regulations and ITIL disciplines
• Escalated issues to engineering with proper documentation and approval from the Chief In Command (CWO)
• Ability to gather USCG Standard Procedures information, to include detailed information.
• Assisted USCG customers and affiliated clients with excellent customer service beyond expectations.
• Excellent interpersonal, communications and customer service skills

Confidential, Washington D.C

Multi-Functions IT System Analyst

Responsibilities:

• Highly - motivated individual and a team player who adapts to a dynamic work environment.
• Investigated/research issues and complex concepts effectively.
• Demonstrated ability to prioritized assignments based on importance.
• Demonstrated excellent interpersonal, communications and customer service skills Utilized Networking and Computer knowledge.
• Accomplished on daily basis experience with Windows XP and Vista operating systems Work with Microsoft Office 2003 & 2007 products; Basic Knowledge and troubleshoot.
• Demonstrated ability to successfully support and work with people of all levels of PC literacy.
• Worked with Active Directory Infrastructure, networking protocols and services. Followed new changes regulations and Security policies for the NOC/Data Center
• Demonstrated self and team motivator Monitors a large Network Operations Center.
• Acted as the crew commander on weekends and holidays Observes equipment for operator messages or error indicators.
• Coordinated with other work centers to identify issues/outages and schedule outages.
• Provided leadership to new hires.
• Provided Support from experience with process management concepts and work methods with ITIL disciplines Coordinates ASI scheduled maintenance

IT Service Desk Analyst

Confidential

Responsibilities:

• Worked alongside other sections in order to resolve all network issues, services and devices: NIPR, CGOne and SIPRnet.
• Assisted the Information Technology Automations Helpdesk and provides Tier I/II Support the first line of support to customers seeking technical assistance.
• Created, assigned, resolved Remedy tickets.
• Assisted customers military and civilian with computer operating procedures, applications, network account and phone issues.
• Abided by the policies, regulations and operating procedures set by DoD, US Army Regulations and ITIL process, troubleshoot CAC pins and CAC exempt users
• Responsible in creating regular user accounts in Exchange 2007 and within AD.
• Unlocked accounts and successful reset network account passwords.
• Moved user accounts/DL List/Groups/computers to another OU Added IMO rights to computer.
• Escalated issues to above Tier s with proper documentation in Remedy.
• Provided exceptional customer service and supported all Military, DoD civilians and Army contractors
• Responsible for creation of individual network accounts/exchange mailboxes and make modifications of such via Active Directory for Users and Computers, as well as Microsoft Exchange account settings.
• Managed all three networks: NIPR, SIPR, Centrix and attempted to restore any services that are lost by interacting with other sections mentioned above. Troubleshooting skills.
• Gathered all information, to include detailed information.
• Followed procedure accurately. Feedback customer in timely manner.
• American Red Cross (Client) - Computer Science Corporation- NOC and Data Center Administrator Fairfax, Virginia Jan 2008 April 2008 - Title: Project Support/Risk-Deploy Data Center:
• Arranged, ejected, and processed, loaded and unloaded backup tapes for onsite and offsite for storage tape library L700, L40 and S400 HP system and IBM system remotely and physically.
• Performed daily environmental readings (A/C temperature, logs and servers checking) Servers maintenance support: Rebooting and shutting down
• Maintained and kept Hemingway conference room, IT NOC and Data Center Clean and organized place to work. Network Operation Center:
• Investigated alerts from NETIQ, Site Scope and HPSIM Disabled, alerts and configure alerts in test environment as requested by the Tier 2 team manager
• Started conference emergency calls with higher tiers and sent critical international notifications.