Summary

• Hello Human Resources:
• I would like to apply for the NetBackup Implementation Specialist-Job ID 3345 position within your organization.
• I presently work 3 days a week 12 hours shifts for the Travelers Insurance Corporation as a Technical System Support Lead ITOC. I have a thorough understanding of Information technology and I am responsible for Implementations, monitoring, trouble shooting and resolving problems for our clients. I provide Technical Support, Monitoring, and Support for Windows Servers, Unix Distributed Servers, Mainframe HOST z/OS Voice Environments, read log and system files. I provide on call support via phone, emails, MS Office Communicator, Group Chats, EMERGIN, Bulletin Board Chats to our business clients and personnel at Travelers Insurance Company. This support includes Windows Servers, Mainframe, Networks, and some Voice technologies. I apply my experience and technical expertise to ensure a high level of customer service and satisfaction.
• Worked at Delta Air Lines for 13 years holding several positions, Application Implementation Engineer, Project Manager, Implementation Infrastructure Deployment Engineer/Project Mgr. involved with deployments for the Airport Renewal Deployment Projects in the US. I was responsible for leading a team of Implementation Engineers to renewal roll out Network, Software Hardware at Delta Air Lines Tier One Airports across the US. I traveled 80 of the time across the US ensuring deployments and implementation's Infrastructure hardware and software applications to Delta Air Lines Tier One business units. I also worked extensively with financial applications Corp Tax, Check Free Recon, Sun-Guard RELIUS Accounting System, Ultra Tax, Micro-Edge GIFTS, Delta's reservation systems OMNI Origin Destination Management Network Integrator, as a Software Application Engineer -Implementations .
• At the Follett Software Corporation I implemented their software applications product's DASH, Insight, and Analyze Suite to the Educational System. We also provide web hosting services to the educational K-12, Colleges and universities. Follett is also one of the world's largest dedicated web hosting providers, which hosts more than 20,000 Windows and Linux web servers.

Work Schedule:

Confidential

Position: Technical Systems Support Lead ITOC

• work 3 days a week as a Technical System Support Lead providing Support to Travelers and it clients. I provide day to day 24 7 support for the ITOC Technology Data Center for the business units at Travelers.
• Respond to Telephone, Emails, Group Chats, Bulletin Board Chats to resolve Tier 2 technical issues as well as work with our Offshore Team in India Cognizant INFOSYS as our on call vendors.
• I worked with HPSM BMC Remedy Ticketing Systems to log and track Incidents, Tasks Implementations Change Requests issues. Analyze and monitor the various systems, system log files, error messages.
• I work with manage and support a various technologies which include Windows Servers, Mainframe HOST, Network/Voice, Linux and Solaris Servers working 3 days at week 12 hours shifts. I applied my experience and technical expertise to ensure a high level of customer service and satisfaction.
• I work in a team environment to deliver services and meet Service Levels agreements and on call support
• I have a thorough understanding of the Information Technology. I am responsible for the processes, Monitoring, Operations and Technical Supports for Distributed, HOST Voice Environments Windows Servers, UNIX Solaris, Linux Red Hat and Mainframe Systems utilizing various monitoring tools like BMC Admin, Impact Explorer and Control M .
• I provide technical support and Operations in large IBM Mainframe environments with experience with z/OS, Z Processor, JES2, PROCS, CICS, MQ, IMS, CA7/CA-11, ISPF, SDSF, TSO/IOF, TLMS, HMC Console, JCL.IMS,DB2. Working with System LPARS and IPL'ing LPARS.
• Understanding of JESPLEXED, SYSYPLEXED, and Shared Coupled facilities. 9 . Server Support Requirements include experience with multiple Operating Systems such as W2K, Linux, and Solaris.
• Support Windows 2003, 2005, 2008 Server, Active Directory, Exchange, VMware, Citrix, SAN, Filenet, SharePoint, and Management systems BMC BEM, Blade Logic, Atrium Orchestrator, Patrol .
• Process, manage, and Support AUTOSYS Scheduling Batch Processing Jobs.
• Performs IPL's Shutdowns, Startups on Mainframe Systems, CICS, IMS, DB2, SLSO, JES2, TSO, MQ Series
• Serves as the Subject Matter Expert SME in at least one of the technologies listed Mainframe, Network, Server and Voice .
• Resolves incidents and issues associated with Mainframe, Network, Server and Voice work with TCP/IP, Windows 2000, 2003, 2008, SQL 2005, LINUX, UNIX Solaris 8, 9. Follows process and procedure and escalates as appropriate utilizing the HPSM Trouble Ticketing System 15 . Executes and/or manages changes related to Mainframe, Network, Server and Voice that may include hardware and software installations, upgrades, removals, reconfigurations, repairs and/or re-cabling, Workstations, Laptops, Printers. 16 . Leverages the various tools to monitor the environment and react quickly to issues that impact the Infrastructure and Business Applications.
• Utilized BMC Software BEM and Remedy to automate batch and server workloads.
• Performs Implementations, Software Upgrades, Operations Support projects of DB2, IMS, CICS, PL/1 MQ Series.
• Operating knowledge and DS8000 Copy Services functions Global Mirror and Flash Copy.
• Experience with mainframe Tape Solutions implementation eg. TS7700, TS7740 and TS3500 , tape migrations at the applications level DFHSM, CA-Dispatch, Control-D and utilizing tape copy products Open Tech Systems Tape-Copy.
• Experiencing in replication management software TPC-R and GDPS Solution TDMF/SDR and Global Copy PPRC/XRC.
• Experience with mainframe operational tools Tivoli, CA-Systview

WORK EXPERIENCE:

Confidential

Position: Technical Software Implementation Specialist

• Implement, upgrade, configure, test and provide support to Follett software products to new and perspective clients in the educational system across the United States for K-12, colleges and universities.
• Write SQL Scripts, read XML files, test and support SQL Server 2005, 2008 Windows, Solaris OS Systems and Database to implement deploy our software products Insight, DASH, Analyzer Suite on development and Production servers for our clients. FTP large data files from to and from our ETL Warehouse for and to our client sites.
• Migrated over 60 clients database and applications from our TX-Hosting facility to our new hosting facility in McHenry, IL.
• Upgraded, implement, configured SQL 2000, SQL 2005, database Servers.
• Upgrade existing servers with new and existing software for our clients and provide support to our users.
• Worked with SQL Server 2005 Studio Management, and SQL Profiler to management our clients ETL Data Warehouse.
• Experience with Net framework 3.0 3.5 Redistributed packages, HTML XML Scripts, SQL Server Scripting and running Store Procedures Scripts .
• Provide hosting solutions on client's local environment or hosted through Follett world class Hosting Services to access Follett Analysis Suite and Dash applications through a secure website provided by Follett Software.
• Follett is one of the world's largest dedicated web hosting providers, which hosts more than 20,000 Windows and Linux web servers.
• Configure, upgraded, and supported IIS 6.0 Web Servers for our clients.
• Provide Administration and support on Windows 2000, 2003, 2008.
• Implement new software release and changes supplied by our team on our development servers and database servers for testing before it's pushed to our production environment.
• Work closely with our database teams supporting Oracle 10g, SQL Servers 2000 2005 servers.
• Provide on-site, and on-call 7x24x365 support, as needed.
• Interacts effectively with our clients and upper Management.
• Ability to learn to actively communicate status and escalates issues.
• Ability to read, analyze and interpret technical manuals and high-level requirements documentation. Successfully integrates deliverables into a total quality application solution.
• Create and maintain Project Plans, Issues Logs and Status reports for immediate and upper management on a weekly basis following the Project Management methodology.

WORK EXPERIENCE:

Confidential

Position: Implementation Infrastructure Deployment Engineer Airport Renewal Project Manager NE/Project Management

• I was required to travel extensively throughout the North and Southeast Regions of the United States leading a team of Implementation Engineers to renewal roll out Network, Software Hardware at Delta Air Lines Tier One Airports across the US. I traveled 80 of the time across the US ensuring deployments and implementation's Infrastructure hardware and software applications to Delta Air Lines. The job entailed working closely with various vendors and departmental teams to roll out and implementing, upgrading new software and hardware technology.
• Perform, Coordinate and conduct technology site surveys. Complete appropriate site survey documentation. Work with PMSI to develop CAD Mechanical Drawing for Lucent, DT Regional Field Services to determine Workstation installations, peripheral and network equipment, Software including: scheduling of resources, and identification of unique technology issues/concerns. Proficient knowledge of current PCs, Network hardware and peripherals devices, General knowledge of operating systems and software, Proficient understanding of networking, LAN concepts, and telephone, Ethernet Cabling. Work with the Local Baby Bells in various cities to order circuits for new and existing comm. Room locations.
• Prepare/Modify site installation schedules. Develop and maintain an appropriate site implementation project plan WBS . Maintain site documentation pertaining to the complete installation of Airport Renewal Technology for Delta Air Lines, insuring that site survey information is documented and distributed to appropriate areas.
• Created Facilities drawings, technology design documentation, resources schedules etc. Coordinate the procurement, staging and shipping of hardware PCs, Peripherals, Servers, Kiosk Machines, Hubs, Routers, FIDS, Voice Systems, ATMs etc. for assigned locations.
• Support, applied and install new application software releases, scripts, modules, and patches in our UNIX Solaris systems for the OMNI Software.
• 6 . Responsible for coordinating WAN circuit installations for the Northeast Airport sites with the local baby bells for Quest and MCI and local WAN Engineering team in Delta Air Lines to ensure Circuit installations. Familiar with facilities work, electrical, uninterrupted power supply UPS and HAVC. Point of contact between the application, development, engineering services, delta facilities, delta training and field services group on all activities related to the assigned regions primarily the North-East Region.
• Implemented Airport Renewal Projects in various Tier 1 Airports in the US to replace unsupported legacy hardware with new Technology infrastructure.
• Create and maintain Project Plans, Issues Logs and Status reports for immediate and upper management on a weekly basis.
• Identified Infrastructure risks and implemented a mitigation plan.
• Interacts effectively with both Business Users and upper Management