OBJECTIVE

To utilize my skills and enhance my knowledge within the Information Technology field while providing customer centric support to my employer.

SUMMARY of QUALIFICATIONS

• Possess 10 years of IT Experience in the systems/network and help desk administration, help desk, software, and hardware, network maintenance and installation, data security administration, imaging, active directory, and computer systems.
• Superior troubleshooting and technical support abilities with migrations, network connectivity, and security and database applications.
• Extensive experience with and knowledge of operating systems: Win 9x , 2000 Family, XP, Vista, Windows 7, Windows 2000, 2003 and 2008 Server.
• 9 years in management of IT Departmental workload, staff, project management, resources and budget

WORK EXPERIENCE

Confidential

Systems Administrator

• Administrators Microsoft Windows Servers Active Directory, DNS, FTP, IIS , 200 plus Workstations and security devices for approximately 5000 users. Responsible for managing Internet Information Server IIS and Apache web server. Provides help desk support users, either via phone, remotely or desk side. Assisted in the implementation of a new Juniper firewall and switch. Coordinates and implements all system upgrades. Purchased, implemented and trained end users on ID management system for pass members
• Planned, designed and implemented an offsite backup policy and procedure. Responsible in the development of annual budget requests and managed expenses involved in servers, computers, network infrastructure and software support operations. Develops operational policies and procedure pertinent to the computer software support area, local area network, and computer hardware for the department. Managed multiple projects and had the responsibility for preparing detailed, long-range, and comprehensive system plans. Coordinated and implemented a project that allowed the department Recreational Sports and Services to accept credit cards via a web payment system. Researched, purchased, designed and administrators SysAid Help Desk Ticketing Software. Creates end user manuals and provides technical support sessions for new and existing employees.

Confidential

Systems Administrator

Responsible for backing up and restoring network data with VERITAS Backup Exec. Responsible for making recommendations to supervisor regarding the evolution of the overall systems and software infrastructure for the department. Performed research in support of planning and upgrades/replacement of systems and software. Responsible for Quoting and purchasing all the workstations, servers, network equipment , hardware, software. Upgraded an existing network from Windows Server 2000 to Windows Server 2003 and implemented an Active Directory environment. Provides integrity test of new client-server applications before distributing to users. Provides database administration, BSDI SQL Server , Time Clock Plus SQL Server and RecTrac Progress . Manages and ensures that the department is compliant with all software licensing .Installs, configures, administers, and maintains all domain workstations, including hardware/software repairs, patching, imaging, firewall configurations. Implemented and responsible for Print Server Administration Experienced in creating Policy Objects GPO's . Responsible for maintaining Symantec Ghost Cast Server and image library. Responsible for supervision, hiring and development of IT staff. Created and responsible for the entire replacement of the department's technology needs: hardware, computers, servers, and software. Budgeted and responsible for the direction of department for the next ten years concerning technology. Responsible for coordinating firewall rule changes. Responsible for mobile device support, IPads. PCI compliance. Responsible for managing, installing, configuring Apache web server with content management system CMS Joomla. Responsible for researching, purchasing, implementing and supporting Time Clock Plus. Responsible for managing, supporting and deploying Mac Server and desktops.

Confidential

Information Technology Help Desk Analyst

Installed and configured all software upgrades. Responsible for data backup on network servers and network computers. Reviewed hardware, software, and accessories applicability and compatibility. Monitored compliance with copyright laws, license agreements, and other related regulations. Evaluated unit's operational needs, researched computer hardware, software, and accessories and recommended purchases. Diagnosed and handled technical troubleshooting within a Windows Enterprise environment, including system crashes and recoveries. Coordinated and conducted end-user trainings for RecTrac. Was a primary contact for software vendors. Conducted customer service via telephone, email, in person, and remotely i.e. remote desktop . Provided help desk service to 5000 users and serviced over 125 workstations and 2 servers. Completed workstation setups ranging from tower based computers to laptops. Created and updated current policies and procedures as well as created end-user manuals.

Confidential

Information Technology Help Desk and Network Support

Responsible for maintaining, trouble shooting, and configuring computers, laptops and peripheral equipment. Responsible for assisting over 500 end users, which consisted of faculty/staff and students on technical, issues that arose. Assisted in the imaging of 6 computer labs that had an average of 50 computers in each room. Performed hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Coordinated the installation of new hardware/software. Responsible for installing, testing and maintaining the operation of all computer hardware and software concerning machines that were already in production. Instructed faculty/staff and students in the use of computer equipment and of computer applications. Ran network cabling from switch closet through walls and ceilings. Installed and configured the AS400 client on networked machines. Assisted with annual inventory at the main campus. Prioritize and schedule problems. Escalate problems when required to the appropriately experienced Analyst.