Technical Support Resume Profile

OBJECTIVE

To utilize my technical, innovative Administration skills in the field of Information Technology and thus strive towards the betterment and growth of the Organization.

EXPERIENCE

Confidential

Associate Mainframe Security Level 2

Handle Projects related to New release Maintenance or LPAR build for various line of businesses
Mentor and Assist the Operations Team Admins with Technical issues and Project execution.
Assist in automation and drive process improvement activities
Plan, Support and test various tools developed by the Engineering team before implementation
Ensure that the Access Management Standard is maintained at all times
Promote standardization and globalization among the various platform specific ID Admin teams across the firm
Represent Mainframe Security team for any Root Cause Analysis calls for high priority incidents or escalation
Performing quarterly CSA Controlled Self Assessment for mainframe Security Administration Process
Perform reconciliation activities and audit support
Handle and support projects related to Role Based Access Control RBAC

Confidential

Perform Access management activities on Mainframe and Midrange platforms
Setting up encrypted data/file transfer facilities
Facilitating Batch / Functional and other non-human account administration
Drive automation and other projects related to ID Administrations tasks on RACF, ACF2 and TOP Secret
Subject Matter Expert for L1 Mainframe Security team in Bangalore
Facilitate Audit and certification activities
Manage the team's performance with respect to request processing and incident ticket handling
Generate periodic reports to monitor the team's performance and update the management
Implement proven service improvement methodologies across various towers globally

Confidential

Handling Certification tasks related to unused IDs and terminated users for all platforms Wintel, Unix, Midrange Mainframe
Driving automation activities to eliminated manual certification tasks.
Perform ID Administration activities on Midrange platforms Tandem, OVMS, iSeries

Confidential

Performing Administrative task on AS400 and Mainframe systems RACF, ACF2 and Top Secret
Handling Incident tickets via peregrine Service centre tool
Handling periodic certification tasks on system IDs as per the audit requirements on various platforms
Perform regular remediation activity on the orphan profiles found in the system
Performing LAN and Lotus Notes ID administration tasks on Windows Active Directory and NAB respectively
TPX administration tasks on Group and User levels

Confidential

Technical Support

Handle service calls related to Hardware Software Installation, Network setup, Mailing and Antivirus Solutions
Provide Network solutions to customers which includes setup of computers and Network infrastructure so as to minimize the regular troubleshooting visits
Provide Antivirus solutions to customers which includes Antivirus setup and regular up gradations
Provide Backup solutions to customers which include supply of Backup software like Veritas
Implement the correct and effective solution so as to reduce further issues

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