SUMMARY OF QUALIFICATIONS

Highly professional, strongly committed individual with over 20 years of hands-on experience in providing superior technical knowledge to perform in multiple roles simultaneously while efficiently meeting company goals and objectives. Previous technical fields range from RF 3 kHz to 300GHz electronic testing and repair to IT Specialist. I have excellent written and verbal communication skills and able to effectively troubleshoot and resolve issues effectively.

EXPERIENCE:

Confidential

• Repair, install, uninstall, re-install, T/S, upgrade, move, configure, clean, format, run,
• swap, label, ship, download, survey sites, remove viruses, point of sale systems,
• registers, router, switches, servers, hubs, printers, cabling, PBX, software.
• Hardware, display signage, PCs, monitors, keyboards, mainframes, kiosks, and
• cash registers.
• Automatic teller machines, data storage hardware, server and users migrations, scanners,
• networks, wireless etc.
• Level III technical support using HP Service Manager Ticketing system supporting users
• issues from the migration process.

REMOTE TECHNICAL SUPPORT LEVEL

Confidential

• Provided third-level remote support for over 10,000 end users.
• Remote Desktop tools Dameware, Go-To-Assist, RDP, HP Rooms, Lync, etc.
• Respond quickly to resolve issues reported through HP SM9 ticketing system.
• Install and configure applications as required by users.
• Migrated Users, PCs, Printers and Servers.
• Add and remove PCs from Domain.
• Build and repair Users Profile.
• Restore, backup and data transfer.
• Deploy and install OS software.
• Re-image PCs.
• Resolve email issues in Microsoft Outlook.
• Resolve issues according to SLA.
• Provide system performance and tuning.
• Install, Move, Add, Change in Active Directory.
• Support XP, Windows 7, Citrix MetaFrame and XenApp Servers, Server 2003 and 2008.
• Phone and Email support for end-users.
• Maintained Virus updates for Symantec Endpoint Protection.

REMOTE SYSTEM ADMIN/SERVER SUPPORT

Confidential

• Assist staff members with problems relating to daily Dell server issues.
• Support field technicians and help desk personnel by resolving escalated issues.
• Work cooperatively with Server Manager, Network Manager, MIS department and other departments as needed.
• Support day to day operation of Active Directory, Server 2003, 2008, Exchange 2007, 2010, SCCM, SCOM, VMware, Hyper-V, SAN, Internet Information System 7.5, Network load balancing, Clustering Services.
• Knowledge of VBScript and PowerShell scripting.
• Monitor server health and maintain service pack levels, anti-virus, etc.
• Coordinate with staff regarding planned outages and maintenance or system changes.
• Assist Supervisors, Server Manager, Network Manager and others to determine department's software, hardware, and training needs.
• Assist in evaluating the impact of new software and client/server applications being tested.
• Manage application deployment of Windows 7 software.
• Maintain enterprise, datacenter backup using EMC NetWorker software.
• Provide technical assistance and support for all end users in the company for all levels of software/hardware issues via ticketing, telephone, remote or site visit to ensure minimal down time and greatest staff productivity.
• HEAT Ticketing System
• Perform other duties as assigned.

REPAIR TECHNICIAN

Confidential

• Test and troubleshoot complex analog and digital electronics systems to the
• component level.
• Functional testing using Windows and Linux software.
• Record repair actions and inventory transactions in Oracle database.
• Generate repair cost quotation worksheets using Oracle to be transmitted to end customer.
• Assess design configuration status of units under repair by referencing
• engineering documentation and maintenance manuals.
• Position and align parts and components. Secure them in place or remove them
• using appropriate, various methods including soldering, crimping, fastening,
• gluing, etc.
• Identify and navigate to appropriate electronic engineering and maintenance
• documentation to conduct repair actions.
• Repair, modify, and calibrate shop test equipment.
• Worked with Engineers building prototype circuit and breadboards.
• Planning, manufacture, and assembly of prototype tools.
• Communicate with Shop Supervisor, Engineering and Quality departments to facilitate solving technical problems.
• Assist in the training of customers and Panasonic Avionics employees with
• respect to troubleshooting, repair and testing of Panasonic Avionics systems.
• Ability to fabricate test harnesses and small testers from approved drawings.

SYSTEM ADMINISTRATOR

Confidential

• Installing, supporting, and maintaining servers.
• Planning for and responding to service outages and other problems.
• Scripting or light programming, project management for teaching-related projects.
• Supervising or training computer operators, and being the consultant for computer problems beyond the knowledge of office staff.
• Analyzing database, system logs and identifying potential issues with computer systems.
• Introducing and integrating new technologies into existing data center environments.
• Performing routine audits of systems and software.
• Maintained daily operations of the company's IT infrastructure.
• Applying operating system updates, patches, and configuration changes.
• Installing and configuring new hardware and software.
• Adding, removing, or updating user account information, resetting passwords, etc.
• Answering technical queries and dealing with users.
• Responsibility for security and data backups.
• Responsibility for documenting the configuration of the system.
• Troubleshooting any reported problems.
• System performance tuning.
• Ensuring that the network infrastructure is up and running.
• Technical support for Microsoft Server 2000/2003/2008, Exchange 2003/2007/2010, Microsoft Windows 2000, XP, Vista, 7, Microsoft Office Suite, Active Directory, SAN, NAS, DAS, Cisco IOS, Cisco SDM, router, switches, RIP, BGP, EIGRP, OSPF, TCP/IP, VPN, VLAN, DNS, VMware, IIS, Load Balancing, Clustering, Hyper-V, etc.

FIELD SERVICE TECHNICIAN

Confidential

• systems and software.
• Installed, Configured, Maintained and Troubleshoot PC hardware, servers, wireless
• Assisted in maintaining and improving system / network environment.
• Troubleshoot TCP / IP issues.
• Processed and prioritized the Trouble Tickets.
• Trained new staff as directed.
• Performed on-site warranty repair for Dell, IBM and Sony.
• Desktop and laptop repair.
• Installed and monitored antivirus software.
• Provide support on network hardware.
• Supported other key issues as the business dictated.
• Great customer service skills.

NETWORK/SYSTEM ADMINISTRATOR

Confidential

Monitored and provided assistance in troubleshooting several networking issues including OSPF and EIGRP routing issues. Assisted in installing the Networks and Configuring Routing Protocols. Assisted in Configuring and implementing Firewalls. Assisted in implementation of load balancing, IIS, TCP/IP LAN's. Actively participated in the selection and implementation of Cisco Routers, Switches, Firewalls and Wireless Systems. Worked as point of contact for customers seeking technical assistance. Proactively monitored the Networks operations to avoid potential issues. Once Trouble ticket has been issued keep customers informed of the status of ticket and estimated time of repair. Exercised judgment within generally defined Procedures and Practices to determine appropriate action. Provided initial fault isolation, proactive maintenance and monitoring of Company's Network Equipment. Maintained Company's Microsoft Exchanged System, Microsoft Server 2003 Systems and other systems associated with messaging system. Installed and Maintained Servers including Network, Email, Printers and Associated Micosoft, Linux and Unix Operating systems and software. Troubleshooting, Documentation, Batch Configuration and Writing Scripts. Coordinated moves, adds and changes to Active Directory. Administered and Maintained User Accounts, Permission and access rights. Monitored, secured, identified and applied patches. Maintained and supported SAN and backup systems. Ensuring compliance to all procurement policies procedures effectively. Integrating new Hardware and Software into the Company