Infrastructure Analyst Resume Bloomington, Illinois - Hire IT People

SUMMARY

Experience in design, development, implementation, troubleshooting and maintenance of Cisco Devices, VoIP Telephony Networks, IP Phones and LAN/WAN Network infrastructures.
Hands on experience in Cisco Unified Communications Manager (CUCM), Cisco Call Manager (CCM), Cisco Unified Call Manager Express (CUCME), Cisco Unity Connection.
Expertise in configuring and troubleshooting of Cisco Routers 3845, 3945, 2821, 2951, 2811 and Cisco Switches 2800, 3560, 3750 and 4500.
Professional experience in deployment of CUCM Clusters, Call Manager (6.x - 10.x), Call Manager Express, Cisco Unified Presence (CUPs, IM & Presence), Microsoft Skype for Business and Scripting in UCCX.
Experience with voice protocols like H.323, MGCP, SIP and proficient in applying appropriate Codecs (G711 and G729).
Worked on Cisco IP Phones (69xx, 792x, 794x, 796x, 797x).
Configuration of Access Control Lists (ACL) and NAT policies.
Experience on Route Patterns, Route Hunt, Calling Search Spaces, Dial-peers, POTS, Translation Rules, configuring end users manually and also by using Bulk Administration Tool (BAT).
Experience in configuring and troubleshooting Voice Gateways and Analog Gateways.
Excellent communication skills, leadership skills and a fast learner inclined to learn new technologies.

TECHNICAL SKILLS

Cisco UC Software: Unified Call Manager (UCM) 6.x - 10.x, Unity (Unity, Unity Connection and Unity Express), Cisco WebEx.

Cisco UC features: Cisco CME, SRST, SIP Gateways, SIP Trunking, CUBE.

Cisco UC Devices: IP Phones (794x, 796x, 797x, 3rd Gen), Soft Phone, Cisco Jabber, Cisco IP communicator, Microsoft CUCIlync.

Protocols: H.323, SCCP, SIP, MGCP, RTP.

VoIP Platforms & Codecs: CUE, CME, FXS/FXO. G.711 and G.729 Codecs.

Switches: Switches: 2800, 3560, 3750 and 4500.

Routers: Routers: 2811, 2951, 2821, 3845 and 3945.

Networking, Routing & Switching Protocols: OSI, TCP/IP, UDP, TCP, RIP, RIP v2, IGRP, EIGRP, OSPF, STP, VTP, DNS, DHCP,FTP, HTTP(S), SMTP, ACL, NAT, LAN, WAN.

Server Maintenance: VMware, TFTP, DHCP, Active Directory.

Networking Software: Wireshark, Putty, Teraterm, GNS3, nGeniusOne, Splunk, NetScout.

Operating Systems, Other Software: Windows 8.1, 8, 7, XP, 2003, 2000.

Microsoft Office.: Cisco IOS 12.x, 15.x, HP Service Manager.

PROFESSIONAL EXPERIENCE

Infrastructure Analyst

Confidential, Bloomington, Illinois

Responsibilities:

Responsible for deploying the infrastructure, hardware, software and support models necessary to implement Session Initiated Protocol (SIP) Trunking in approximately 330 Confidential Facilities, both large and small.
Migrated Confidential facilities from regular PSTN gateways to centralized SIP Trunks which included around 250,000 DIDs and 2500 TFNs.
Developed customized test plans for each site on the changes to be done on CUCM, Analog Gateways, PSTN Gateways and the LRT tables on SBCs.
Coordinate with the Local Exchange Carriers (LECs) regarding porting issues.
Responsible to modify the configurations in CUCM to reroute calls through SIP trunks.
Configured SIP on analog gateways (VG202, VG204 and VG224s).
Responsible for KIs on common issues for training Level 2 troubleshooting team.
Responsible for post migration Level 3 support.
Worked on the decommissioning of PSTN gateways post migration.
Troubleshooting issues on IP phones, Faxes, Postage machines and paging systems.

Environment: / Technologies/ Tools: CUCM, CUC, Voice Gateways, Analog Gateways, IP Phones, Fax Machines, Postage Machines, Paging Systems, Right Fax Server, Co-Fax Server, SIP, MGCP, VoIP Support, Call Routing, Splunk, Wireshark, Putty, Infinistream Console, HP Service Manager, RTMT, MS Office, Windows.

Telecommunications Engineer

Confidential

Responsibilities:

Deployment, management, Upgrading and troubleshooting of CUCM 7.0, 6.0, UCC Express, Unity.
Implemented call routing, call management and computer telephony integration
Executed several implementations of cisco CME and Unity express
Monitored and troubleshoot call routing, number translations and call handler issues.
Configured, installed and supported Cisco Unified Communication Manager (CUCM) 7.x, Voice Gateways, Cisco routers and switches.
Performed system upgrades and patches based on request, schedule or events
Created dial-plans, route patterns, route groups, route lists, calling search space and partitions.
Created Voice Mail boxes, call handlers, create and reset passwords.
Worked with team on call rotation to handle tickets.
Troubleshooting IPT voice quality issues between and within locations by transcoding of Codecs
Provided On Call support for over 70 Cisco routers, switches including Call Manager V7.x, access control lists on LAN and WAN, Cisco AAA authentication configuration and support for VPN clients.

Environment: Call Manger 8.x, Site Migration, SRST, Emergency Responder, Switch Documentation, CUCM 8.0, SIP Trunking, MS Office, Windows.

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Infrastructure Analyst Resume

Bloomington, IllinoiS

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