Customer Service Resume Profile

OBJECTIVES

To obtain a position as an active employee in a growing, reputable company where I can contribute my experience.

EXPERIENCE

Confidential

Customer Service Representative

Responsible for providing effective customer service for all internal and external Flat world Knowledge customers by utilizing excellent, in-depth knowledge of company products and programs as well as team members within the Customer Service Department.

Partners with the Sales team to provide customers with service as outlined in the department's policies and procedures.

Provide timely and accurate information to incoming customer order status and product knowledge requests.

Process customer orders according to established department policies and procedures.

Process customer returns according to established department policies and procedures.

Confidential

Child Protective Services Caseworker

Responsibilities include promoting and demonstrating appropriate respect for cultural diversity among coworkers, and all work-related contacts.
Duties include establishing and maintaining effective working relationships between Child-Protective Services staff, law enforcement officials, judicial staffs, legal representatives, medical professionals, and other community or state officials.
Input information and narratives into the Information Management
Responsibilities include determining what actions to be taken to remove or to reduce any imminent threat to the safety of a child. Duties include testifying in court to seek emergency protective services, place children in substitute care, and referred family for immediate crisis intervention therapy or other community resources.
Promoted and demonstrated appropriate respect for cultural diversity among coworkers, and all work-related contacts.
Prepared order of protection affidavits resulting in children being placed in a safer home environment.
Performed other duties as assigned to maintain the unit operations.