SUMMARY

• Senior Information Technology professional with a strong foundation in hardware and software support and a proven track record in providing excellent customer service.
• I posses 9+ years in hardware and Operating System support, am experienced in SAN management, basic VMware administration, network requirements and concepts, backup administration, and web/application server administration.
• Provide junior level Systems Administrators and peers the resources and support needed to accomplish results, and familiar with all aspects of UNIX/Linux/Windows operating systems, specializing in Solaris and Windows operating systems administration.
• I know basic management principles and methods and maintain current knowledge with respect to cutting - edge technology, equipment, and systems and provide customers and management with expert advice on systems related topics and help to plan for future growth.

TECHNICAL SKILLS

Operating Systems: SUN Solaris 8/9/10, Windows NT/2000/2003, Red Hat Enterprise Linux (RHEL) 5.4, CentOS, SCO UNIX SANEMC CLARiion CSX4240, SUN StorageTek 6540/6140, and iSCSI SAN

Application/Web Server: BEA WLS 9.2/8.1, Apache 1.3/2.0, IIS 5.0/6.0, Tomcat 5.5, JBoss, JRun, ColdFusion, BlueDragon

UNIX Shell Scripting: Bash, Korn, Bourne

Version Control: Rational Clear Case, CVS, WinCVS

Third Party Software: Veritas NetBackup, ESRI ArcGIS Server, ESRI ArcSDE

PROFESSIONAL EXPERIENCE

Confidential

Backup Administrator/UNIX Administrator

Responsibilities:

• Oversee on-going Veritas NetBackup upgrade plan from 6.5 to 7.0. Test and deploy to assure software/hardware compatibility
• Install, configure, and manage Enterprise-wide backup/restore solutions using Veritas NetBackup 6.5-7.0 in mixed Windows and Solaris OS environment, including clients, media servers, and master servers
• Assess customers’ data-protection needs, assuring that mission critical/sensitive data was secured and protected
• Manage NBU using graphical interfaces, Command Line Interface (CLI), and scripts
• Use Activity Monitor and enable debug logs to monitor NBU process, services, and daemons
• Provide 3rd level support to analyze and troubleshoot failed backup processes and other complex problems, resolving them quickly with/without vendor support. Use NBU Administration Console and NBU Operations Manager (NOM) to create, configure, and schedule backup policies
• Customize backup policies using multiple data streams and multiplexing backup images. Perform disaster recovery testing assuring data was recoverable in timely manner, including backup/recovery of NBU catalogs
• Provide documentation on backup environment and procedures; train junior level staff on backup procedures and troubleshooting techniques
• Install and troubleshoot all physical/logical components of 100+ physical servers, including 60+ Solaris 10 virtual zones and 100+ VMware virtual servers
• Implement Solaris JumpStart servers for automated OS installation and configuration

Confidential

Solaris System Administrator

Responsibilities:

• Installed and troubleshoot all physical/logical components of 150+ physical servers, including 100+ Solaris 10 virtual zones and 40+ VMware virtual servers
• Installed, configured, tuned, and troubleshoot SUN Solaris, Red Hat Enterprise Linux (RHEL), CentOS, and Windows Server 2003 Operating Systems (OS), specializing in Solaris and Windows systems administration
• Analyzed and resolved problems with/without vendor support on SUN (SPARC and x86) and Dell server hardware, fibre channel switches, and fibre channel/iscsi storage arrays
• Monitored OS efficiency, analyzed, isolated and resolved performance bottlenecks using Solaris and Red Hat utilities: vmstat, iostat, netstat, mpstat, nfsstat, top, free, sar, and others
• Configured and troubleshoot complex networking components, protocols, and applications such as TCP/IP, DHCP, BOOTP, SMTP, Kerberos, NIS, DNS, NFS, FTP, SSH, Sendmail
• Wrote/debug UNIX shell (Korn, Bourne, Bash) scripts to support automation
• Created Flash Archives of critical systems for use in recovery of system failure
• Experienced with EMC CLARiion CSX4240, SUN StorageTek 6540/6140, and iSCSI SANs
• Installed, racked and cabled EMC and SUN StorageTek storage arrays, Brocade and Qlogic switches, and SUN and Dell servers
• Experienced with initialization, shutdown and restart procedures of storage device platforms
• Installed and configured host connectivity software for the host agent registration process
• Installed HBA drivers, Navi Host Agent, and sccli
• Configured (OS) for disk I/O multipathing including PowerPath and native I/O multipathing software
• Configured and zoned fibre channel fabrics including Brocade and Qlogic fibre channel switches utilizing best practices
• Used SAN Management tools such as EMC Navisphere and SUN’s Common Array Management (CAM), also proficient with Command Line Interface (CLI) syntax and scripting
• Monitored the performance and health of storage environment using Navisphere Analyzer and Navisphere Quality Manager to identify and sort performance summary metrics
• Installed, configured, and managed Enterprise-wide backup/restore solutions using Veritas NetBackup 5.x-7.0 in mixed Windows, Solaris, and Red Hat and CentOS Linux OS environments, including clients, media servers, and master servers
• Tested and deployed scheduled NBU product updates and patches manually or with NBU LiveUpdate to assure software/hardware compatibility and roll-back to previous version software if results are undesirable
• Managed NBU using graphical interfaces, Command Line Interface (CLI), and scripts
• Used Activity Monitor and enabled debug logs to monitor NBU process, services, and daemons
• Provided 3rd level support to analyze and troubleshoot failed backup processes and other complex problems, resolving them quickly with/without vendor support. Used NBU Administration Console and NBU Operations Manager (NOM) to create, configure, and schedule backup policies
• Assessed customers’ data-protection needs, assuring that mission critical/sensitive data is secured and protected
• Customize backup policies using multiple data streams and multiplexing backup images. Perform disaster recovery testing on regular schedule assuring data is recoverable in timely manner, including backup/recovery of NBU catalogs
• Installed, configured and supported WebLogic 9.2 on UNIX (Solaris) and Windows systems
• Designed and implemented hardware solutions for applications based on system capacity planning, hardware sizing, db sizing, network, security and storage allocation
• Worked with Third party software support to fix software bugs, troubleshoot problem and resolve environment infrastructure issues
• Installed, configured and supported Apache 1.x, 2.x and applied WebLogic plug-in
• Deployed ColdFusion applications to WebLogic environment using Blue Dragon
• Designed and implemented Managed servers (Non-clustered) and Clustered environment for high availability solutions
• Extensively involved with trouble shooting/performance tuning/monitoring of WebLogic which includes JVM heap size, Thread management, JDBC connection, Thread dump analysis
• Implemented customized scripts for deployment using ANT script, WebLogic start/stop, WLS environment variable profiles, loading classpath, log rotation, from Development through Production environments
• Configured and implemented SSL on WebLogic servers
• Designed, implemented and managed upgrade plan for WebLogic 9.1 to WebLogic 9.2 mp1
• Planned, designed and created Disaster Recovery (DR) Plan to ensure that solution provided continuity of business in case DR is declared
• Implemented cron jobs for process automation, reporting and monitoring
• Documented environment inventory, process/procedure documents, installed scripts, reviewed and designed implementation plan for production environments
• Built and managed 100+ Solaris 10 zones in production, development and QA environments

Confidential

Store Systems Representative

Responsibilities:

• Performed field service work covering assigned territory in Metro Atlanta servicing 40+ stores
• Installed, upgraded, and repaired IBM and Dell servers, Lexmark laser printers, and all Point of Sale (POS) store systems equipment
• Analyzed and resolved all network related problems in a mixed SCO UNIX/Windows NT/Windows 2000 operating system environment
• Remotely managed user and group accounts
• Configured and managed disk quotas
• Configured and resolved network printer issues
• Ordered and maintained sufficient hardware supply to quickly resolve customer problems and kept accurate inventory records
• Used Tivoli call tracking and logging system and always resolved customers’ problems within Service Level Agreement (SLA)
• Participated in on-call rotation