SUMMARY

• 4+ Years of IT industry Experience in JIRA Admin, Linux Administration, with Software Configuration Management, Release Management and DevOps experience in large and small software development organizations.
• Gather requirements for business processes, and determine ways to optimize/improve JIRA/Confluence/BitBucket setup and workflows, as well as identify where functionality can/cannot meet user requests.
• Administration and management of Atlassian tool suites, (installation, deployment, configuration, migration, upgrade, patching, provisioning, server management etc.
• Experience creating custom workflows, fields, Conditions, validators, Post - transitions and other project components in Jira.
• Supports the integration of existing and new applications within the current infrastructure, including but not limited to: Confluence, Bit Bucket, Bamboo.
• Maintain JIRA projects, workflows, permissions, and users while working in a JIRA 6.x & 7.x environment.
• Improve JIRA security. Set access permissions for JIRA projects and Confluence spaces.
• Experience on complete software development life cycle (SDLC) with software development models like JIRA, Agile Scrum Model, Prototype model & RUP, Waterfall model
• Good understanding on integrating JIRA with other products such as Sales Force, Share Point, Microsoft office connector
• Extensively used Jenkins for continuous integration to setup the nightly builds and for deploying artifacts into corporate archive repository.
• Expertise on all aspects of chef server, workstations, Nodes, chef clients and various components like Ohai, push jobs, super market etc.
• Work with the server and database team to assure solid administration of the Linux servers and MS-SQL environments supporting the Atlassian tools.
• Expertise in using Nexus and Arti factory Repository server for Maven and gradle builds.
• Ability to build deployment, build scripts and automated solutions using Shell Scripting.
• Worked in GIT implementation containing various Remote Repositories for a single application.
• Experienced with handling Cloud environments AWS and Open Stack.
• Well experience in setting up VPC peering between two VPCs and remote VPN.
• Proficient in AWS services EC2, IAM, S3, Elastic Bean stalk, VPC, ELB, RDS, EBS, Route 53.
• Provisioning EC2 instances and have knowledge on all resources areas of EC2 like instances, Dedicated hosts, volumes, Keypairs, Elastic IP’s, Snapshots, Load Balancers and Security Groups.
• Hands on Experience in AWS provisioning and good knowledge of AWS services like EC2, S3, Glacier, ELB, RDS.
• Good Knowledge in Bash, Ruby, Python and Perl scripting.
• Staying up-to-date with current Web application and development technologies and services.
• Management, build automation, Release Management and DevOps experience in large and small software development organizations.

TECHNICAL SKILLS

Atlassian Tools: JIRA, Confluence, Stash/GIT, Bamboo

DevOps Tools: Nexus Repository, SonarQube, Jenkins, Puppet, Chef, Ansible, Docker, Nagios, Icinga, GIT

Virtualization Platforms: Virtual Box, VMware, Vagrant.

Operating System: UNIX, Red Hat Linux 6 / 7, Solaris, AIX, HP-UX and WINDOWS NT/2000, XP

Databases: ORACLE, SQL Server 2008/2012, MYSQL

Logging: Serologic, Splunk, Salesforce

Internet: HTML, XML, DHTML, IIS, VBScript

Scripting Languages: PERL, Bash, Python, Ruby.

PROFESSIONAL EXPERIENCE

JIRA Admin / Developer

Confidential, MN

Responsibilities:

• Create complex JIRA workflows including project workflows, field configurations, screen schemes, permission schemes and notification schemes in JIRA.
• Administrated and managed Atlassian tool suites, (installation, deployment, configuration, migration, upgrade, patching, provisioning, server management.
• Regular review, clean-up, management and configuration of JIRA accounts and work closely with the different teams like LDAP, Network, and Infrastructure.
• Manage user permissions to tools according to the needs of projects and teams.
• Lead and provide technical assistance and/or training in using JIRA and Confluence and other tools as identified.
• Migrated the current Linux environment to AWS/RHEL Linux environment and used auto scaling feature.
• Responsible in setting up and maintaining auto-scaling AWS stacks (using cloud formation and scripting)
• Experience setting up and maintaining auto-scaling AWS stacks (using cloud formation and scripting)
• Production Support for Critical Application Databases, work closely with Application Team in identifying issues and provide solutions for various issues.
• Integrate Atlassian tools with each other and other external services and systems
• Create complex JIRA workflows including project workflows, screen schemes, permission schemes, and notification schemes.
• Design and implement permissions on the relevant systems to ensure that users only have access to the correct data.
• Perform business process analysis to determine how to implement processes in JIRA, including workflows, standardization, and agile development methodology.
• Provide consultation, guidance, and recommendations for how the business process could change to maximize development tools implementation.
• Create development / testing version of Jira to test new workflows and modifications to existing workflows.
• Ability to provide technical assistance during major JIRA and Confluence upgrades.
• Prepared projects, dashboards, reports and questions for all JIRA related services.
• Generated scripts for effective integration of JIRA applications with other tools.
• Suggested improvement processes for screens, workflow procedures and reports of applications.
• Conducted analysis and evaluation of existing systems to upgrade latest versions of JIRA.
• Assisted in assessment of existing production systems and configuration services for upgrading.
• Reviewed specific plans for each environment in Development, Test and Production.
• Provided technical expertise for analysis and assessment of current security and database configuration services.

Environment: JIRA, Java, HTML, Applets, Servlets UNIX, and Windows, Source Code Management System SVN

Jira Administrator

Confidential, TX

Responsibilities:

• Worked as team JIRA administrator providing access, working assigned tickets, and teaming with project developers to test product requirements/bugs/new improvements.
• Configure the JIRA workflow for the project for improvement processes for screens, workflow procedures and reports of applications as per business requirement.
• Installed JIRA Behavior plugin, which simply defines how field behaves with the issue in the project.
• Provided user based training to groups including users and JIRA Administrators on the operational use and maintenance of the system.
• Created a JIRA workflow and apply the condition, validators and post-function in the transition to represent the business requirement process.
• Implement Atlassian Tools upgrades, and partner with other IT staff to coordinate infrastructure maintenance and system migrations.
• Built templates and dashboards for customized views of the data specific to each group and line of business.
• Provided technical assistance for work administration of users, related modifications and archival of projects.
• Assisted in administration of machines for running of instances in coordination with infrastructure administrators.
• Validated best business practices and rules to implement with the new model along with appropriate user approvals and sign-off.
• Helping Scrum master across the company to customize JIRA for their requirements.
• Data Management: DB configuration, Site backup, configuration of attachments, Data import and Export.
• Maintained JIRA team and program management review dashboards.
• Maintained COP account and JIRA team sprint metrics reportable to customer.
• Maintained JIRA team Confluence System Engineering pages that included: Process Flow Management, Team Requirements, Roles and Responsibilities, and COP User Metrics.
• Determined the appropriate methods for installing applications and systems; resolved matters of significance and implemented corrective course of action as needed.
• Upgraded system software and hardware components as required to meet business needs; coordinated backups, ensured upgrades were occurring in accordance with established company parameters.
• Expanded the use of JIRA to many other divisions, making JIRA the system of record
• Serve as a technical advisor and the primary implementer for new capabilities in JIRA.
• Create team specific Agile process flow in JIRA to move tasks from one activity to another.
• Installation and configuration of continuous Integration servers.
• Create customized dashboards for teams.
• Developing confluence pages.
• Provide support for the application and infrastructure including troubleshooting, performance tuning.
• Integrate User with Microsoft Active Directory.

Environment: JIRA, MS SQL, Soap UI, Jmeter, Snagit, UNIX, MS OFFICE and Windows Server

Jr. Jira ADMIN

Confidential

Responsibilities:

• Contracted to serve as the JIRA Systems Administrator for the international JIRA/Confluence infrastructure, including all associated programs, plugins and systems.
• Extensive knowledge of Linux based systems including hardware, software and Applications.
• Customized both JIRA and Confluence to integrate into the pre-existing systems with an eye towards making the programs extensions of their systems, and not hindrances to their systems.
• Worked closely with management to implement sweeping changes to their development processes and procedures, customizing JIRA and Confluence to take the forefront of the new systems.
• Set up and configuring of Linux (Red Hat) and Solaris servers/workstations for clients.
• Configuring the NFS servers, setting up servers in network environment and configuring FTP/NTP/NIS servers, clients for various departments and clients.
• Experience working with high availability, high performance, multi-data center systems and hybrid cloud environments.
• Customized workflows and associated to the projects as per the team’s requirement
• Created JIRA projects, templates, workflows, screens, fields and other administrative activities
• Troubleshoot complex issues ranging from system resources to application stack traces.
• Daily execution of build ops in an automated and continuous process.
• Involved in support databases and performed MY SQL upgrades running on Windows Servers.
• Compiling code to move into test environments via automated processes.
• Manage user permissions to tools according to the needs of projects and teams.
• Created Jira Projects as per standards with specific schemes as per the team’s requirement.
• Provide ongoing support for Jira/GIT users.
• Setup Dashboards, build Filters using JQL and subscribe to receive notifications/Alerts
• Provide user training on Jira/Confluence and on board new teams.
• Escalated complex issues to internal team members.
• Attend meetings with both onsite and offshore team.
• Setup SVN environment as per the team’s requirement
• Set development guidelines for the system for any custom integrations or plug-in.

Environment: JIRA, .Net, Java, Java Script, HTML, CSS, SharePoint, MS SQL, MS Access, Linux, Jmeter