Summary:

• I have 6.6 years of extensive experience as Lotus Notes Administrator. 3 years of experience in design and development of Lotus Notes Client and Web based applications.
• l Responsible for day to day lotus notes activities.
• l Installation/configuration of domino/BES/Traveler servers
• l Implemented Sequelink server to access lotus notes from SQL.
• l Testing, planning and implementing fix packs and hotfix installation.
• l Worked on BinaryTree CMT tool migration from Lotus Notes to Exchange.
• l Responsible for QA activities.
• l Responsible for post implementation and production testing.
• l Administration of Domino, Traveler, Blackberry and Sametime servers.
• l Rollout and decommissioning of Domino applications
• l Tier 3 operations coordinating with vendors IBM, RIM, Boxtone, Ironport.
• l Responsible for Capacity planning of servers for the year in advance.
• l Handling tier 3 escalations of lotus notes client and application issues.
• l Daily, Weekly and Monthly status reports and status calls.
• l Worked on DXL Export.
• l Responsible for Pre-Sales technical support for lotus notes applications.
• l Responsible for preparing Proof of concept and Statement of work.
• l Excellent interpersonal, verbal and written communication skills.
• l Strong ability to manage the team and successfully handled multiple projects at the same time.

Technical Skills:

Professional Summary:

Confidential

Senior Specialist

Responsibilities:

• l Worked with the team responsible for migration of users from different domain to the parent domain
• l BinaryTree tool was used to migrate from Lotus Notes to Exchange.
• l Worked with the team responsible for implementation of ID Vault in the domain
• l Worked on the implementation of new policy for managing recent contacts in Notes 8.5 clients.
• l Took lead and completed fixpack and hotfix installation in all servers in the domain.
• l Part of Level 3 team which is the final point of contact for Domino issues.
• l Installation/configuration of Domino/BES/Traveler servers.
• l Administration of Domino, Traveler, Blackberry and Sametime servers.
• l Responsible for Capacity planning of servers for the year in advance.
• l Raise PMRs and work with IBM on resolving issues.
• l Work with the Wintel , Network and Backup teams for troubleshooting and implementation of various projects
• l Domino/BES/Traveler server upgrades and decommissioning
• l Planning, testing and execution of new projects
• l Monitoring and maintaining of around 150 servers in the domain.
• l Work with the Domino application development team for upgrade and troubleshooting of Domino applications.
• l Rollout and decommissioning of Domino applications
• l Work with various applications teams for managing for smtp mailing related requirements
• l Work with the external mailing team to troubleshoot mailing issues related to external domains
• l Analyzing NSDs to find root cause of Domino server hangs and crashes
• l Handling 3rd level escalations of Lotus notes client and database issues
• l Maintained SLAs and KPIs
• l Performed post implementation and post production testing
• l Daily, Weekly and Monthly status reports and status calls.

Environment: Domino 8.5.3 Windows 2003 2008.

Confidential

Senior Administrator

Responsibilities:

• l Achieved Rewards and Recognition awards consecutively over 3 months
• l Maintained SLAs and KPIs
• l Application maintenance
• l Export DXL documents.
• l Managing and maintaining the Domino infrastructure
• l Managing scheduled maintenance activities in Domino servers.
• l Monitoring the mail routing and replication across the domain
• l Troubleshooting the mail routing issues in Domino
• l Handling corruption issues with Notes databases and mailboxes
• l Analysis and troubleshooting of Domino server issues like server hangs, crashes and performance issues.
• l User management
• l Troubleshooting of SMTP mailing issues
• l Monitoring and management of server backup
• l Scheduling and carrying out daily and weekly server activities
• l Managing Domino groups
• l Troubleshooting escalated Lotus Notes client issues
• l Daily, weekly and Monthly status reports and status calls

Environment: Domino 8.5.1 Windows 2008 server

Confidential

Domino Administrator

Responsibilities:

• l Generated daily and weekly capacity reports showing Drive of Lotus notes along with available space for early detection of server thresholds
• l Worked on numerous domino applications support
• l Assisting the LOB owners in resolving the issues
• l Providing 24 x 7 coverage, to provide Notes client/ Domino Admin Support
• l Global Notes / Domino messaging within an international, single domain of approximately 75 Domino servers, 17,000 users, in a mixed R7 and R8 environment
• l Use Domino Admin client to monitor servers, waiting held message counts, run server console command tasks, troubleshoot mail routing issues, including restarting router, updating routing table, etc
• l Weekly and Monthly status reports and status calls

Environment: Domino 8.5.1 Windows 2003 2008 server

Confidential

Software Engineer, Pre-Sales

Responsibilities:

• l Responsible for migration of users from free online email system to IBM Lotus Notes.
• l Installation and configuration of new lotus domino mail setup.
• l Installation and configuration of IBM Quickr.
• l Hands on training for the user on lotus notes email system.
• l Prepared training materials and understanding documents for the new applications and workflows for future repository on Quickr application
• l Post implementation support.

Environment: Domino 8.5 Windows 2003 server.