Summary of qualifications

20 plus years of successful experience in applying EDP systems to support such requirements as financial and statistical analysis, information processing, report and form development, and desktop publishing. This has been obtained through the use of:

Experience

Confidential

Informatics Support Services Analyst

• Providing 1st level support on all Windows XP 7 operating system issues Examples of the support provided includes the following,
• Solely responsible for the development of training material being used to cross train Help Desk technicians on the support of Informatics issues. Responsible for the training of these associates on the support of Informatics issues.
• Solely responsible for the administration and technical support of the. Informatics Information Delivery System IIDS web based reporting system. This system consists of an internal version for IBC associates: blueInfo Explorer BIE an external version for IBC customers: Informatics Express
• Solely responsible for the weekly update, compression back-up of the TASK Issue tracking system application database residing on a network server that is being used on a wide area network to track reported issues.
• Solely responsible for the development of processes by the use of VBA, SQL and other techniques for the daily, weekly and monthly reporting on call volume, resolution rate, outstanding issues, training activities, Active Enterprise Data Warehouse AEDW and Application User access lists quarterly for audit purposes etc. for all Informatics areas and the development of the actual reports. Also responsible for the development of a process for the distribution of these reports in an .pdf format and processing the information updates as a result of them.
• Solely responsible for the development of processes and interfaces in the Visual Studio 2010 integrated development environment front end and a SQL Server 2005 back end using the Visual Basic 2010 development language following standard Systems Development Life Cycle SDLC steps that was used to replace an existing TASK MS Access based system used by the Help Desk technicians as they began to provide support to the Informatics business area. The functionality replatformed included the capability to check user access across multiple applications and systems in one location. One of the benefits of the end result of this development project was the improvement of the timeliness of the data that was available from weekly to real time.
• In this position my duties included
• PC Performance issues by the use of disk defragmentation
• Windows Firewall Settings
• Internet Connection Settings
• Registry Issues by use of the Registry Editor
• Application install, uninstall reinstall
• System Restore Process
• Solely responsible for providing 1st level support on all Active Enterprise Data Warehouse AEDW , Teradata, Blue InfoExplorer web based reporting system, Cognos SQL Server issues and determining the appropriate referral area on issues requiring escalation, referring the issue as well as follow-up to successful resolution of the issue
• Solely responsible for logging tracking all of the various issues related to AEDW, Teradata, Blue Info Explorer, Informatics Xpress and Cognos. For 2009, 1,794 Issue tickets were processed with resolution of 89 of them being successfully determined and the ticket closed.
• Solely responsible for the processing of all AEDW, Teradata, Blue Info Explorer Cognos access requests from start to finish which includes determining and obtaining all of the required approval and following the request through to a successful completion.

Confidential

System Administrator

• In this position my duties included,
• Responsible for the coordination of a nationwide project installing kiosk workstations in over 300 sales offices. Responsible fro the acquisition and installation of the necessary equipment at each office. Also responsible for making the arrangements to have the electricians, etc determine and address the specific infrastructure needs of each office
• Responsible for coordinating and managing the configuration, installation and initialization of the Pivotal 5.1 CRM system web based front end on over 500 computers located in Sales offices throughout the country through the use of Symantec PCAnywhere remote access software,
• Responsible for providing 2nd level telephone technical software support to staff located throughout the United States on application questions in the Pivotal 5.1 CRM system web based front end with a SQL Server 2000 relational database backend.
• Responsible for the setup and management of user accounts and troubleshooting user access issues
• Responsible for providing 2nd level telephone technical software support to staff located throughout the United States on application questions in Microsoft Excel, Word, Access, PowerPoint, Novell GroupWise, Internet Explorer and many others.

Confidential

Consultant

Responsible for the reconciliation for a 3 year period of a multi-million dollar pre-need account. Attention to detail and expert technical computer skills in Excel and Access were essential for the successful completion of this project. Upon my completion of this process the accounts were successfully reconciled for the entire 3 year period within acceptable variances and I had designed and implemented an electronic Excel file documenting each and every account for future use..

Confidential

Certified Computer Consultant

Provided remote telephone technical software support to clients located throughout the United States on application questions in Microsoft Excel, Word, PowerPoint and many others.

Confidential

System Administrator

Developed, implemented and managed a network which integrated the operations of 3 workstations. Responsible for the specifications design, acquisition of the necessary equipment and installation as well as the troubleshooting and management of the network. Also responsible for the development of a relational database system which was designed to operate over the virtual private network. The system design, development and implementation included the production of 9 user interfaces in Visual Basic 6.0, an Access 2000 relational database, as well as the Crystal Report reports and reporting processes required in the day to day operation of a mid sized movie theatre. Also was responsible for the daily, weekly, and monthly running and distributing of the reports necessary to document daily receipts and revenue amounts which were sent to the movie studios.

Confidential

Consultant

• Developed a system in Access 2000 to streamline and centralize the employee training process of a biotech firm. The system integrated the delivery of PowerPoint slide show presentations and testing on the material covered in the presentations. System design included processes, which graded the tests as well as recorded the individual taking the test and the test score. I was responsible for the development of the relational database, user interfaces, reports and process to integrate slide show presentations into the testing function. This was accomplished through the use of VBA as well as SQL.
• Developed, implemented and administered an Access 7.0 based tracking and reporting system with a Visual Basic 5.0 front end user interface for a 9,000,000 a year tuition financing operation on a Windows 95 operating system over a Novell 2.01 Wide Area Network. Responsible for the development of the database to be used, development of the forms and processes to streamline the information processing and reporting, and the development of documents and reports used in all facets of the day to day operation of this department. The development of this system included the design of 9 user interface forms and the writing of over 100 pages of program SQL system code. The implementation of this system greatly streamlined the entire operation and reduced the turnaround time for the processing and issuance of tuition finance checks by approximately 66 .