SUMMARY

• 11+ years of experience handling Wintel environment which includes Windows 2003.2008,2012 servers, VMware ESXi Administration with different esteemed organizations.
• Install, Manage and Configure IIS Web Sites hosted in different technologies like ASP.Net, PHP, ColdFusion, HTML etc.
• Manage around 2000+ websites across the Environment
• Manage and support 12800 NAS Filer Access related issues.
• Install and manage vSphere 5.5, 6.0 components.
• Install, Configure and upgrade ESXi Servers.
• Manage Licensing for VMware infrastructure.
• Manage IIS 6.5 & 7.x, 8.x environment.
• Install, configure & manage HP blades.
• Install operating Systems on Bare Metal HP Blades.
• Familiar with Remote Management tools such as ILO, KVM and Raritan consoles.
• Installation and Administration of Windows Server 2012, 2008 and 2003.
• Good knowledge of monitoring tools like BMC Patrol, LogRythm, Solar Winds, IPAM.
• Active Directory Administration (2003 & 2008 R2)
• Experienced with Network Topology, DNS & DHCP configurations.

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Lead Administrator

Responsibilities:

• Operations: Manage 10,000+ servers which include windows 2000, 2003, 2008 & 2012 operating systems and VMware ESXi 5.0, 5.5, Citrix XenApp 6.5, 7.6 and Xendesktop 7.6 environment.
• Managing & troubleshooting Citrix 4.5/5.0/XenApp 6.5/Xendesktop 7.5/7.6 Environment.
• Perform routine cleanup activities, Resource Management activities.
• Provisioning new physical & virtual servers and installing Citrix on them for expansion of Citrix farms.
• Firmware updates for HP servers whenever required.
• Manage Netscaler & access gateway for implementing policies based on roles, devices & networks.
• Remotely troubleshoot servers ILO/RAC/V Center in case of issues.
• Plan for monthly windows patching & implement them via HPSA tool.
• Install, configure & manage ESXi hosts &VM’s
• Configure Networking, SAN Storage, Host profiles and provide security permissions on VC/ESX.
• Monitoring the performance of VM's & ESX Host
• Working on P2V migration using different tools.
• Participate in DR drills.
• Attend Incident & change management calls & represent the team.
• Do RCA’s for major incident & prepare RCA reports.
• Configure backups via NetBackup, Avamar for both data & virtual machines.
• Automate the manual activities wherever possible.
• Coordinate with offshore/onsite & other infrastructure teams like Network/Storage/Tools & Monitoring teams.
• Manage IIS, DFS, and NTFS file and folder security issues, file server migrations & troubleshooting of file share issues.
• Perform daily health checks and take necessary actions.
• Manage offshore team and handle escalations and act as an interface between client and Wipro teams.
• Automate the tasks via Bladelogic or powershell scripts based on the requirements.

Confidential, Dallas, TX

System Administrator

Responsibilities:

• Installing / Configuration of ESX, VM’s
• Installing and Configuring Virtual Centers, Versions 3.5 and 4.0.
• Install and configure Windows & LINUX Servers on Standalone and VM’s in ESX FARM Server using clone.
• Creating & Managing VMFS / VMDK partitions, Migration activities include (Cold & Cloning Migration).
• Configuring the ESX Host for redundancy which includes configuring DRS & HA.
• Patching ESX Boxes
• Configure Networking, SAN Storage, Host profiles and provide security permissions on VC/ESX.
• Exposure on ESX Include working with Versions like: 3.5,4.0,4.1
• Configuring VC’s, maintaining Licenses.
• Install/Upgrade VMware tools.
• Taking Snapshot of Virtual Machines (for backup & testing purposes), Using Motioning, Cloning of Virtual Machines, Creating New Virtual Switches, and New Port Groups etc.
• Monitoring the performance of VM's & ESX Host (CPU, RAM, HDD utilization).
• Working on P2V migration using different tools.
• Build Windows 2003/2008 servers and perform server hardening
• Remotely troubleshoot servers ILO/RAC/VCenter in case of issues.
• Install patches on the servers via HPSA automated tool.
• Configure FTP and SFTP account for the users.
• Install, configure & troubleshoot windows 2003 & 2008 Cluster servers.

Confidential, Portland Oregon

Sr. Principal Infrastructure Analyst

Responsibilities:

• Manage 60+ servers which include windows 2000, 2003, 2008 & 2012 operating systems and VMware ESXi 5.0, 5.5
• Manage IIS, DFS, and NTFS file and folder security issues.
• Manage offshore team and handle escalations and act as an interface between client and Wipro teams.
• Install Windows & ESX patches on monthly basis.
• Perform RCA’s on the critical issues.
• Perform daily health checks and take necessary actions.
• Work with Nissan engineering team on the Windows, ESX, Appliance builds and work on Citrix implementation activities based on the recommendations given by them.
• Install, Test & publish applications based on the approval from engineering team.
• Configure & upgrade HP Blade environment during quarterly maintenance activities.
• Decommission of Windows, ESX, appliances & Citrix applications based on the approvals.
• Automate the tasks via Bladelogic or powershell scripts based on the requirements.

Confidential, Portland Oregon, USA

Designation: Client Technical Lead

• Our team was called as Client Technical Lead (CTL) team for IT Infrastructure Managed Services Unit. As a member of Client Technical Lead team, we handle the IT Infrastructure of 180+ clients worldwide. The Infrastructure includes 4000 + windows 2003/2008 servers, Domain Controllers, MS Clusters, IIS, Citrix, SQL server, Share Point and VMware Environment.
• Discuss with Technical Architect’s and Clients for the design and implementation of the client environment which includes the no of servers, no of domains, domain controllers, ESX servers & Citrix farms based on the client’s requirement.
• Responsible for working with BMC & ILA monitoring team to add/remove the servers from monitoring and setup customize monitoring for the servers based on the applications installed on the servers.
• Install, configure & manage the Active directory services i.e. Domain controllers, AD replication, user management.
• Responsible for Managing & Maintaining Windows 2000, 2003,2008 DHCP,File Server, SQL Cluster servers and maintain NLB(Includes: Health checks, Resource Monitoring, Storage check)
• Responsible for Active Directory, DNS, DHCP and WINS related issues, needs to resolve the same working side by side with local IT - Teams, Global Teams and End users.
• Install/Configure and Troubleshoot RSA secure id Authentication Agent software on windows servers.
• Provide NTFS permissions on file and printers.
• Monitor the server’s status of the production server’s which includes Server uptime, Performance levels, Disk space on critical servers, DHCP Scope and Cluster Servers Resources monitoring etc.
• Security Implementation by Group policy and delegation.
• Testing of new software and versions changes in the staging and documenting before rolling out in production, creating SOPs (Standard Operation Procedures) for both technical and Process oriented activities & implementing best practices.
• Troubleshooting replication issues.
• Server Hardening for Pre-Production servers.
• Involve in Delivery (Implementation) work for Pre-Production servers. (Includes Server Hardening, Patching i.e. Installation & configuration of Presentation, Web Interface, License Server)
• Configure ILO and DRAC consoles for HP and Dell Servers.
• Troubleshooting the servers in case of failures.
• Installing / Configuration of ESX, VM’s
• Installing and Configuring Virtual Centers, Versions 3.5 and 4.0.
• Installed and configured Windows & LINUX Servers on Standalone and VM’s in ESX FARM Server using clone.
• Creating & Managing VMFS / VMDK partitions, Migration activities include (Cold & Cloning Migration).
• Configuring the ESX Host for redundancy which includes configuring DRS & HA.
• Patching ESX Boxes
• Configure Networking, SAN Storage, Host profiles and provide security permissions on VC/ESX.
• Exposure on ESX Include working with Versions like: 3.5,4.0,4.1
• Configuring VC’s, maintaining Licenses.
• Install/Upgrade VMware tools.
• Taking Snapshot of Virtual Machines (for backup & testing purposes), Using Motioning, Cloning of Virtual Machines, Creating New Virtual Switches, and New Port Groups etc.
• Monitoring the performance of VM's & ESX Host (CPU, RAM, HDD utilization).
• Working on P2V migration using different tools.
• Upgrade 3.5 to 4.0 / 4.1 ESX.
• Installation, configuration and administration of DNS, WINS, DHCP, IIS 6.0 & 7.0, FTP etc.
• Configuring and installing ILA 7.0(Monitoring application), Netback up 6.5(Net Backup application) and RSA (Remote login application).
• Installation and Configuration and adding the servers to Blade logic.
• Good Working knowledge on ticketing tool i.e. Kintana, BMC Remedy and PeopleSoft CRM for Problem and Change Management.
• Good experience in installing and configuring the HP, IBM & DELL servers.
• Configure WSUS on the client servers based on the WSUS server configured for the individual network.
• Scan the Servers via MBSA and generate the missing patch list for the servers and send it to the client for approval to install the patches on the servers.
• Attend CAB (Change Approval Board) meetings whenever we do any changes in the production environment and take the necessary approvals for proceeding with the change.
• Part of Incident Management team where we work on critical incidents and analyze the root cause of the issue and find a short term and long term solution during the weekly incident management discussion.
• Manage and troubleshoot IIS environment on windows 2003 & 2008 Servers.
• Configuring RAID Levels.
• Serving the requests, resolving the issues/problems raised by users using the ticketing system, coordinating with software vendors, local business Admins and with other teams globally to make sure that they are within SLA.

Confidential, Dallas, TX

System Analyst

Responsibilities:

• Responsible for working with BMC monitoring team to add/remove the servers from monitoring and setup customize monitoring for the servers based on the applications installed on the servers.
• Transactional Monitoring for Confidential &T applications are done through BMC software’s Remedy Tool. Critical transactions are recorded, deployed and run from dedicated windows servers Confidential various locations to check the availability/performance of applications. These Servers are called Robots. Our team is responsible for maintaining/Administering these high critical servers. We use IBM Clear Quest for Incident Management and Tracking
• Responsible to apply patches on Monthly basis to production servers with proper approvals in place with Business stakeholders
• Responsible for Installing, Configuring, Managing & Maintaining Active Directory services.
• Responsible for Managing & Maintaining Windows 2000, 2003 Cluster servers (Includes: Health checks, Resource Monitoring, Storage check)
• Responsible for Installing, Configuring, Managing & maintaining all kinds of Network printers on Cluster servers & File & Print servers (HP, Canon, Confidential Photocopiers, Printers and Scanners with different Model configurations)
• Responsible for Managing & Maintaining Symantec Antivirus & Trend Micro Server Protect and SOPHOS Antivirus for the Business production server’s
• Creating, Modifying Group Policy Objects in A.D as per the Business requirements (Includes: Login Scripts)
• On daily basis need to check the server health of the entire production server’s which includes Server uptime, Performance levels, Disk space on critical servers, DHCP Scope and Cluster Servers Resources monitoring etc.
• Responsible for Active Directory, DNS, DHCP and WINS related issues, needs to resolve the same working side by side with local IT-Teams, Global Teams and End users
• Need to provide NTFS permissions on File & Print servers as required with approvals
• Responsible for Installing, Managing and Maintaining File & Print server across Business
• Install and Configure ESX 3.5 4.0 servers and VM’s
• Creating & Manage VMS’.
• Configuring the ESX Host for redundancy which includes configuring DRS & HA.
• Configuring SAN Storage in the ESX Host for VM Deployment.
• Configuring VC’s and manages Licenses.
• Taking Snapshot of Virtual Machines (for backup & testing purposes), Using VMotion, Cloning of Virtual Machines, Creating New Virtual Switches, and New Port Groups etc.
• Monitoring the performance of VM's & ESX Host (CPU, RAM, HDD utilization).
• P 2 V migration using tools
• Installing, Configuring and updating Citrix Presentation server 4,0 servers, Installing and publishing application on Citrix, Monitoring health of Citrix servers and health of hosted applications on Citrix.
• Responsible to scan the production environment servers on Monthly basis by using the Qualysguard Enterprise Suite Software & check for the potential vulnerabilities and the same need to be Eliminated through patching and others
• Need to work on Cases from End users and other support Teams on daily basis and close the same within SLA’s defined
• For other activities which does not fall under our scope for such scenarios need to engage Global Team (GIS) and Follow up until closures
• Setting up new processes as and when required.
• Updating the US Team lead about the ongoing work on weekly basis.
• Asset Inventory.
• Create Batch files/Shell scripts as per the requirement and automate the routine administrative tasks.

Confidential, California

Desktop Support Engineer

Responsibilities:

• Lotus Notes 6.5.4 Client Management like configuring and trouble shooting for user issues.
• Troubleshooting all applications and O/S related issues.
• Monitoring all calls with remedy client.
• Manage the IIS Websites hosted in IIS 6.0
• Software installations.
• Asset Inventory.
• Installing and troubleshooting MS-Office and Citrix applications.
• Escalation of Hardware failures to the respective vendors
• Analyze and resolve end user quires through SMS Tool (Remotely)
• Updating the Project Manager about the call details
• Create AD user accounts
• Handle File, Web and Print Servers
• Patch the Windows servers as per the Changes scheduled
• Install and configure the windows servers and do the server hardening.

Confidential

Desktop Support Engineer

Responsibilities:

• Online call monitoring and resource management
• Attending break-fix calls
• Managing Antivirus tools (e-Trust Antivirus)
• User & Computer Accounts management in an OU in Active Directory.
• Software installations
• Asset inventory.
• Managing Print devices.
• Trouble shooting Software Applications.
• Lotus Notes 6.5.4 Client Management like configuring and trouble shooting for user issues, backup management

Confidential

Hardware and Network engineer

Responsibilities:

• Maintaining and troubleshooting the LAN environments of the client companies.
• Computer assembling & troubleshooting.
• Installation of Software’s and Operating Systems like windows xp/2000/2003 servers/Linux/SAP.
• Configure, Administer and support AD domain environment, Web servers, File Servers remotely.
• Install the patches via WSUS servers on the client machines.
• Telephone and in-house support of software and hardware.
• Complete computer system assembling and configuration, Data recovery.
• Virus detection and removal.