Summary

Extensive background in the IT field with 15 years of experience. Background ranges from network administration, engineering, project management, and escalation support in environments ranging from small private businesses to large complex enterprise settings. High aptitude for systems and network administration with ability to handle high pressured, intense surroundings.

Technical Skills

OS ENTERPRISE APPS:

Windows Server Active Directory, Crystal Reports, GroupWise, ADP, NetApps, Cognos, Jamis, Qualtrax, Websense, Sams E, Maximo, Unix- CLI, Linux, DNS, Wins, DHCP, VNC, Blackberry, Pc Anywhere, RDP, Remote Desktop, VMware, Remedy, Fedora, Symantec, MacAfee, Terminal Server

NETWORK TECHNOLOGIES:

Cisco IOS, Cisco Pix, ASA Firewalls, F5 Big IP Devices, Ethernet, Fast Ethernet, WAN, LAN, TCP/IP, SNMP, Frame Relay, OSPF, EIGRP, BGP, IGRP, Is-Is, VTP, VLAN, VPN, HSRP, STP, RSTP , CDP, Rip, Ripv2, VOIP, MPLS, Nat, Pat, TACAS, Telnet, Net cool,

NETWORK HARDWARE:

Cisco Routers and Switches, Nexus Routers, F5 LTM local traffic manager , F5 GTM global traffic manager , F5 3dns, Checkpoint Firewall, Nokia Firewall, Wireless Routers, Cisco access servers, sans, Avaya VOIP phones

DESKTOP TECHNOLOGIES:

Windows 98/2000/XP/2007/2010, Microsoft word, excel, access, power point, publisher, internet explorer, Mozilla Firefox, opera, Scanners, Splunk, endpoint, DLP, Websense, TACACS, Ghost, Desktop and networked printers.

Professional Experience

Confidential

Deployment Engineer/Network Engineer

Responsibilities:

• Primary role is to conduct deployments of Windows 7 to 1500 pcs and laptops
• Check network connections and install departmental applications
• Installation of Endpoint Symantec
• Data Migration
• Remote Desktop
• Ghosting

Confidential

Network Engineer

Responsibilities:

• Primary role was to monitor, maintenance, and manage any and all critical applications and devices located internally within the domain specific environment and DMZ.
• Troubleshoot and analyzed a complex, redundant global environment including 3500's, 6500's, 7200's, Firewalls, LTM's, GTM's, Oracle, Solaris, Sun, and AIX servers and devices with Linux, UNIX, IOS and Cat OS software, configured with BGP, EIGRP, STP, VTP, HSRP, VOIP, ACL's, with various other technologies. Splunk, Net Cool, TACACS, McAfee.
• Analyze and research various devices and configurations to identify anomalies and near miss issues within the production environment.
• Research the environment to be aware of any and all related additions and changes that could directly and indirectly effect the overall production of the network infrastructure.
• Troubleshoot in the production, pre-production, and test environment to ensure the security, health, and stability of the network using proactive monitoring tools for load balancers, firewalls, and routing/switching devices, identifying potential break/fix issues.
• Interfaced with the clients and professional colleagues in triaging and troubleshooting issues to identify root cause and/or feasible work around to meet any and all SLA requirements.
• Managed and monitored any other domain related LAN/WAN technologies used currently in production, migrations and upgrades in and to production, and tested devices in the pre-prod environment

Confidential

Network Administrator

Responsibilities:

• Daily roles consisted of monitoring, managing, and maintaining any and all network operating systems including, but not limited to various hardware and software technologies.
• Planned, designed and implemented data connectivity for local area network LAN and wide area network WAN systems.
• Investigated, troubleshoot, and analyzed system logs of the network to perform a root cause analysis, identify resolutions to problems, and implement monitoring procedures for prevention.
• Researched, analyzed, and recommended solutions to networking and operating systems regarding patches and upgrades.
• Designed, installed and configured various system hardware and software systems while maintaining accurate and up to date documentation of the implementations and changes.
• Performed scheduled network tasks, including updating anti-virus definition files, monitoring network servers, and providing internet and intranet end user support.
• Installed, maintained, and troubleshoot Storage Area Network SAN devices by monitoring its usage, ensuring data security and access by authorized users' privileges.
• Installed, maintained, and monitored both physical and virtual network devices including various servers and appliances within the operations center.
• Established and maintained user accounts, profiles, file sharing, access privileges and security, while performing daily server tape backups for later review.
• Provided escalation support for project leads, managers, and colleagues assigned to my projects by providing network connectivity for local and remote technologies.
• Interfaced with clients and vendors to plan, coordinate, and implement efforts for new hardware/software purchases, product services and support.
• Assisted in coordinating special projects including network related wiring plans, LAN/WAN hardware/software purchases, and system installation, backup, maintenance and problem solving.
• Support and assist staff members with training methods on new technologies, obtaining up-to-date knowledge of patches and upgrades of hardware/software, and special project management.
• Desktop deployment and Ghost Imaging
• Technologies utilized for the job included Windows, Microsoft Exchange Server, Outlook, ADP, Cogos, Jamis, Qualtrax, Websense, Tacacs, What's Up Gold, Blue Coat Proxies, Microsoft Office Suite, and telecommunications support.

Confidential

Sr. Field Engineer/Contractor

Responsibilities:

• Provided contracted services to various high profile clients including National Gallery of Arts, Federal Reserve Bank, Prince George County Public Schools, Department of Veteran Affairs, US Congress, and other federal agencies located in the metropolitan DC area, greater Richmond, and Tri-Cities.
• Primary roles included providing onsite and remote service support for various hardware devices PC's, laptops, copiers, printers, fax machines, and phone systems.
• Installed, troubleshoot and maintained multiple products and equipment from various vendors such as HP, Cisco, Microsoft, Novell, SAP, and Front Range Solutions to name a few.
• Analyzed and assessed the needs and desires of the customer to identify the best solution and most feasible for their issues.
• Write security policies
• Provided Tier I and Tier II escalation support for any and all network and workstation related devices utilized by 1200 staff and end users.
• Initiated contact to 3rd party vendors to ensure the timely delivery of various ordered parts, supplies, and returned items identified in inventory breakdowns.
• Trained staff on any and all new and upgraded technologies used for day to day operations and periodically evaluate staff on understanding of software.
• Management responsibilities included organizing new projects, and oversee deployments, repairs and upgrades, along with managing other staff members.
• Provided administrative support for the following technologies GroupWise 5.5, and Outlook 2000 while installing, configuring, and supporting multiple Cisco devices including routers, switches, racks, and servers.
• Additional roles including training employees to independently identify, analyze, and repair faulty products, product defects, and damaged goods, ordering new parts as needed.
• Supported other software applications for payroll and personnel AS/ 400, 3270 emulators, Mars G, and NFC , tracking all incidents using maintenance management reporting systems such as Heat and Crystal Reports.

Confidential

Computer Technician

Responsibilities:

• Primary roles included providing escalation support services to various State Agencies in the greater Richmond area and Tri-Cities areas of Virginia.
• Day to day responsibilities included providing administrative support for various technologies including hardware and software devices used by the clients.
• Managerial roles included ensuring the proper training for any and all new employees, quarterly evaluations of current employees and maintaining proper documentation of staff when assessed.
• Interfaced with high profile clients on a daily basis to ensure that all customer priorities are being met and/or exceeding expectations of the written Service Level Agreement.
• Supported, managed, and maintained any and all network related applications dealing with the Novell platform and various Windows operating systems.
• Analyzed and evaluated customer needs to develop specialized hardware products to support the clients' software needs.
• Performed customer service and sales transactions for users, while also maintaining appropriate documentation of all interactions.
• Performed periodic hardware and software upgrades, repairs, and patches to maintain and enhance the shelf life of computer components and other PC hardware.
• Additional roles and responsibilities included verify the inventory or any incoming orders, shipped out components, and replacements for damaged materials