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Uccx Engineer Resume Profile

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Voice System Administrator

Skills

Technical Skills

Experience

Expertise

Exp providing Tier 1-2 support for enterprise Avaya network

9 Years

3 - Expert

Working knowledge of supporting telephony contact center products or ACD

9 Years

3 - Expert

Avaya systems, CM, MM, CMS, IQ

9 Years

2 Proficient

Strong working exp. with AAR/ARS

9 Years

2 Proficient

Strong working exp. with W/Class Routing, VDN, Vector's and ACD Call Center

9 Years

2 Proficient

Strong working exp. with Analog, Digital, Avaya and Cisco VoIP voice services

9 Years

3 - Expert

Exp troubleshooting and problem identification

9 Years

2 Proficient

Exp working w/ equipment vendors and telecom providers to resolve issue

9 Years

2 Proficient

Exp monitoring and resolving service requests based on SLAs

9 Years

2 Proficient

Working knowledge of Modular Messaging 5.x.

9 Years

2 Proficient

Knowledge of Cisco IP Platform and Cisco UC solutions

7 Years

2 Proficient

Avaya Unified Communications and all adjuncts

9 Years

2 Proficient

Exp managing complex voice projects across all teams.

9 Years

2 Proficient

Telecom management, configs, monitoring, patch/f/w and capacity planning

9 Years

2 Proficient

TDM, SIP and H.323 endpoints

9 Years

2 Proficient

Knowledge of Avaya S87xx server ,IP Network Regions, Audio shuffling, Hair Pinning

9 Years

2 Proficient

Strong working exp. with Avaya Aura S88xx, S87xx, LSP, G700, G650, G450, CMS

9 Years

2 Proficient

Nice system and connectivity into other telephony adjuncts.

7 Years

2 Proficient

Troubleshoot and diagnose production impacting telephony support applications.

9 Years

2 Proficient

Interpret system logs, events , isolate failure points

7 Years

2 Proficient

Understanding of tools and techniques to diagnose telecom problems.

9 Years

2 Proficient

Best practices of operating systems, server hardware configs and databases.

9 Years

2 Proficient

Proficient knowledge or certification of Avaya's Architecture software and hardware

9 Years

2 Proficient

Understanding of the technology of SBC, ACME and Audio Codes

7 Years

2 Proficient

Understanding of VoIP protocols, QoS standards and policies.

7 Years

2 Proficient

Working knowledge of Microsoft UM and Integration with Avaya Switches

7 Years

2 Proficient

Employment History:

Confidential

Customer IPT Deployment Engineer

Responsibilities:

  • Facilitate project deliverable meeting assignments, directs and evaluates the work of personnel engaged in the design, install, maintenance and operation of complex Telecommunications systems and related support items.
  • Oversee the established technical and operational standards, equipment and site inspection site surveys.
  • Analyze and determine statewide manpower requirements for IPT deployments.
  • Manage and oversee Telecommunications vendor contactor maintenance and service agreements.
  • Circuit inventory/billing maintenance and provisioning.
  • Experience working with different Protocols such as TDM, H.323, SIP, QSIG, RTP and RTCP
  • INTUITY AUDIX and Modular Messenger: deployment, troubleshooting, and administration.
  • Experienced with AAR/ARS Digital conversion.
  • Avaya Communication Manager 5.1 S8300, S8500, S8700 Media Servers.
  • Avaya deployment, troubleshooting, and administration.
  • Configured and accessed the Data Export web service on the Avaya IQ Report Management server.
  • Avaya S8700 Media Server, Genesys CTI, deployment, troubleshooting, and administration.
  • Avaya Call Routing, Dial Plan, Vector, Hunting, VDN, ACD administration and design.
  • Call Center Agent skill/hunt group inventory and design.
  • Remotely manage and supporting high level Cisco CallManager 8.6 Super cluster deployments.
  • Cisco Gateway Dial Peer, SNMP, EVM, management and configuration.
  • Design and manage InformaCast paging customer deployments.
  • Active Directory and CUPM design and build outs.
  • Customers PSTN dial plan design.
  • SIP CUBE to PSTN failover design administration.
  • Interact with implementation resources on best practices and operating systems, server hardware configs and databases.
  • Avaya Modular Messaging integrated with MS Exchange for Unified Communications and Call Management System CMS for call center management and reports.
  • Actively engaged in on-going call center expansion and capacity planning.
  • Cisco CallManager 8.5, Cisco Unity Connections 8.5, and Active Directory user importing, Call Handler, UCCX 8.5, Cisco Unified IP IVR 8.5 scripting and Cluster design.
  • Experienced with Avaya Aura S8800, S8700 LSP Media server with Gateways G700, G650, and G450 .
  • Analog, digital, and direct lines switching.
  • In VoIP networks, hairpinning connections are considered inefficient and high-end systems support shuffling.
  • Rectified many issues by instituting best practices in system log analysis, backups, network operating center security, user account/permissions management and systems/software auditing
  • Provide remote management to multiple client site status checks and deliverables.
  • LEC PRI, number porting and routing administration.
  • Application Tier II Support Analyst Application and data analyst support for integrated web and telephony voice call system by troubleshooting.
  • Validate customer cut sheet design, user and device BAT templates, LEC service request, and VoIP network provisioning.
  • Voice VLAN, QOS allocation designing.
  • Configured to Automatically Switch T1/E1/BRI/POTS Connections on failure points
  • Programmed and Implemented SBC Call Navigator to continue disseminating information.
  • Configure and support ACME packet for session border controller functions.
  • Experienced in system and connectivity into other telephony adjuncts.
  • Coordinate customer and technician pre-cut, local LEC number porting, and hand off meeting.
  • Delivering services around the clock and responding to requests for emergency service hours.
  • Remedy Tier II III ticket resolution and procedural documentation.

Confidential

Cisco VoIP Subject Matter Expert

Responsibilities:

  • Analyzed and determined statewide manpower requirements for IPT deployments.
  • Managed and oversaw Telecommunications vendor contactor maintenance and service agreements.
  • Circuit inventory/billing maintenance and provisioning.
  • UCM 8.5 cluster, and CUC 8.5 cluster high level Hands on - All Call Manager Cluster components Pub, TFTP, IPT Gateway configuration.
  • Avaya Communication Manager 5.1 S8300, S8500, S8700 Media Servers.
  • Avaya deployment, troubleshooting, and administration.
  • Configured and accessed the Data Export web service on the Avaya IQ Report Management server.
  • Avaya S8700 Media Server, Genesys CTI, deployment, troubleshooting, and administration.
  • Avaya Modular Messaging integrated with MS Exchange for Unified Communications and Call Management System CMS for call center management and reports.
  • INTUITY AUDIX and Modular Messenger: deployment, troubleshooting, and administration.
  • Designed, implemented and supported Verizon SIP customer architecture call routing.
  • Voice control protocols - MGCP, H323, and SIP CallManager end devices.
  • Cisco Call Manger 8.5, Cisco Unity Connections 8.6 call flow scripting and design.
  • Provided onsite support to multiple clients, performing MACs Moves/Adds/Changes , BAT, and other onsite support issues as appropriate.
  • Voice VLAN, QOS allocation designing.
  • Experienced with Avaya Aura S8800, S8700 LSP Media server with Gateways G700, G650, and G450 .
  • Experienced with AAR/ARS Digital Analysis.
  • Programmed and Implemented SBC Call Navigator to continue disseminating information.
  • Configure and support ACME packet for session border controller functions
  • Delivered services around the clock and responded to requests for emergency service hours.
  • Project Manager: Remote site replacement, Turn-Ups, On-Site Repair, Relocation, Remote site de-installation.
  • Administered and maintained nice voice recording system.
  • Application Tier II Support Analyst Application and data analyst support for integrated web and telephony voice call system by troubleshooting.
  • In VoIP networks, hairpinning connections are considered inefficient and high-end systems support shuffling.
  • Configured to Automatically Switch T1/E1/BRI/POTS Connections on failure points
  • Rectified many issues by instituting best practices in system log analysis, backups, network operating center security, user account/permissions management and systems/software auditing
  • Interact with implementation resources on best practices and operating systems, server hardware configs and databases.
  • Project planning and implementation Microsoft Visio applications.

Confidential

Sr. Telecommunication Administrator

Responsibilities:

  • Facilitated project deliverable meeting assignments, directed and evaluated the work of personnel engaged in the design, installed maintenance and operation of complex Telecommunications systems and related support items.
  • Oversaw the established technical and operational standards, equipment and site inspection site surveys.
  • Analyzed and determined statewide manpower requirements for IPT deployments.
  • Managed and oversaw Telecommunications vendor contactor maintenance and service agreements.
  • Project Manager: Remote site replacement, Turn-Ups, On-Site Repair, Relocation, Remote site de-installation.
  • Configured and accessed the Data Export web service on the Avaya IQ Report Management server.
  • INTUITY AUDIX and Modular Messenger: deployment, troubleshooting, and administration.
  • Cisco Unified Presence 8.6, Cisco Meeting Place 8.X, Cisco Call manager 8.5 cluster, and Cisco Unity Connections 8.X cluster high level Hands on - All Call Manager Cluster components Pub, TFTP, IPT Gateway configuration.
  • Analog, digital, and direct lines switching.
  • Supported the Cisco Voice traffic such as Voice Vlan, QOS, Layer 3 switching, bandwidth between sites.
  • Application Tier II Support Analyst Application and data analyst support for integrated web and telephony voice call system by troubleshooting.
  • Experienced with AAR/ARS Digital conversion.
  • Dial Plan.
  • Avaya Modular Messaging integrated with MS Exchange for Unified Communications and Call Management System CMS for call center management and reports.
  • Voice control protocols TDM, MGCP, H323, and SIP Cisco CallManager end devices.
  • Solar Winds VoIP SNMTP device monitoring and alert administration.
  • LEC PRI, number porting and routing administration.
  • Interact with implementation resources on best practices and operating systems, server hardware configs and databases.
  • Cisco CallManager 8.0, Cisco Unity Connections 8.0 call flow scripting and design.
  • Device and end user call allocation design hunt groups, FAC, speed dial, device profile, COS .
  • Provided onsite support to multiple clients, performing MACs Moves/Adds/Changes , BAT, and other onsite support issues as appropriate.
  • Right Fax 10 FoIP administration.
  • Experienced with Avaya Aura S8800, S8700 LSP Media server with Gateways G700, G650, and G450 .
  • In VoIP networks, hairpin connections are considered inefficient and high-end systems support shuffling.
  • Voice VLAN, QOS allocation designing.
  • Configured to Automatically Switch T1/E1/BRI/POTS Connections on failure points
  • Responsible for administering and maintaining enterprise systems Avaya Call Manager, S8800, S8300, G450, G430 Gateways, CMS, Nice recording.
  • Rectified many issues by instituting best practices in system log analysis, backups, network operating center security, user account/permissions management and systems/software auditing
  • Programmed and Implemented SBC Call Navigator to continue disseminating information.
  • Configure and support ACME packet for session border controller functions.
  • Delivered services around the clock and responded to requests for emergency service hours.
  • NICE Perform 3.5 design, planning and implantation 200 channels.

Confidential

Cisco IPT/UCCX Engineer

Responsibilities:

  • Oversaw the established technical and operational standards, equipment and site inspection site surveys.
  • Analyzes and determine statewide manpower requirements for IPT deployments.
  • Managed and oversaw Telecommunications vendor contactor maintenance and service agreements.
  • Cisco CallManager 6.0 - 8.0 high level Hands on - All Call Manager Cluster components Pub, TFTP, IPT IP Gateway configuration.
  • Configured and accessed the Data Export web service on the Avaya IQ Report Management server.
  • Cisco Gateways VG224 and end devices configurations.
  • Experience working with different Protocols such as TDM, QSIG, RTP and RTCP
  • INTUITY AUDIX and Modular Messenger: deployment, troubleshooting, and administration.
  • Implemented to support the Cisco Voice traffic such as Voice Vlan, QOS, Layer 3 switching, bandwidth between sites.
  • Experienced with AAR/ARS Digital Analysis.
  • Analog, digital, and direct lines switching.
  • Avaya Communication Manager 5.1 S8300, S8500, S8700 Media Servers.
  • Avaya deployment, troubleshooting, and administration.
  • Avaya S8700 Media Server, Genesys CTI, deployment, troubleshooting, and administration.
  • Avaya Modular Messaging integrated with MS Exchange for Unified Communications and Call Management System CMS for call center management and reports.
  • Interact with implementation resources on best practices and operating systems, server hardware configs and databases.
  • Voice control protocols MGCP, H323 and SIP CallManager end devices.
  • Cisco Unity and Cisco Call Manager call flow design.
  • In VoIP networks, hairpin connections are considered inefficient and high-end systems support shuffling.
  • Configured to Automatically Switch T1/E1/BRI/POTS Connections on failure points
  • Programmed and Implemented SBC Call Navigator to continue disseminating information.
  • Configure and support ACME packet for session border controller functions.
  • Device and end user call allocation design hunt groups, FAC, speed dial, device profile, COS .
  • Day to day Cisco CallManager 8.0 Cisco Unity 8.0, IPCC 7.0 administration.
  • Responsible for administering and maintaining enterprise systems Avaya Call Manager, S8800, S8300, G450, G430 Gateways, CMS, Nice recording.
  • Provided onsite support to multiple clients, performing MACs Moves/Adds/Changes , BAT, and other onsite support issues as appropriate.
  • Rectified many issues by instituting best practices in system log analysis, backups, network operating center security, user account/permissions management and systems/software auditing
  • UCCX 8.0 day to day scripting administration.

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