Systems Administrator Resume Profile

CAREER SUMMARY

Systems administrator and analyst with more than 20 years of comprehensive experience including managing IT projects and IT support. With a proven ability as a leader, I have gained extensive experience in desktop and user support, helpdesk management and computer operations. With key skills in multi tasking, excellent oral and written communications and displaying a positive and professional attitude, I have demonstrated success in identifying deficiencies, potential opportunities, and developing innovative and cost-effective solutions for enhancing competitiveness and improving customer satisfaction.

PROFESSIONAL EXPERIENCE

Confidential

Systems Administrator

Responsibilities and Expertise:

Responsible for overseeing and identify all day to day service desk operations.
Considered expert regarding computer requirements, techniques and procedures.
Collaborate with external auditors to conduct in-depth compliance audits and penetration testing
Knowledge of security policy and procedures.
Provide premium IT services to senior management and support staff.
Recognized as the technical expert for software, hardware and peripherals as well as operating systems.
Serves as primary point of contact for all task and support services
Act as the recognized senior system administrator pertaining to subject matter including the incident, escalation, and resolution of helpdesk request.
Coordinate with management and service support groups across organizational boundaries regarding frequent and reoccurring technical issues.

Achievements:

Introduced a stand-alone air condition unit to the server room leading to a reduction of computer heat related failure. This introduction has led to a huge reduction of idle time and lost productivity
Responsible for halting a server room renovation by introducing alternative variables that long term would have violated OSHA code
Recruited to establish and manage enterprise-wide information-security program
Recognized for outstanding leadership and served as acting senior system administrator for a six month period
Implemented a redundant heating ventilation and air conditioning unit HVAC as a backup unit to prevent heat related stress failure for servers, router and switches
Hand selected employees to analyze all critical systems and developing reports to document systems vulnerabilities, and recommending appropriate solutions
Created company policies and procedures governing corporate security, email and Internet usage, access control, and incident response

Confidential

Systems Analyst

Expertise and Achievements:

Expertise in configuring, installing and troubleshooting: print server, printers, plotters and network cards
Coordinated hardware and software installations and upgrades to ensure work was performed in accordance with company policy and changes were in accordance with appropriate operating procedures
monitored troubleshooting and provided recommendations and resolutions
Configured, installed and upgraded hardware and software interface with the operating systems
Troubleshoot connection problems including user access and component configuration
Part of a large team of technical analyst responsible for database administration to ensure connectivity and compatibility between systems
Experienced in customizing computer systems for enhancing the users satisfaction
Assisted to improve processes and workflow
Managed and maintained print servers and all peripherals equipment including
o Scanner, Network Xerox copiers, HP 9200 digital scanners, Lexmark, Samsung, Plotter and HP Printers
Configured, installed, and upgraded hardware and software interface with the operating systems
Managed networking and database administration to ensure connectivity and compatibility between systems
Mentored new analysts to meet schedule proficiency needs

Confidential

Operations Center Manager

Expertise and Achievements:

Evaluated HVAC systems and implemented changes to conserve energy
Supervised four dispatchers and three computer operators
Reviewed, modified and implemented programming changes to building automation system to ensure efficient and effective system operations
Prepared financial expenditure for 23 commercial office buildings and 1 apartment complex totaling over six million square feet
Supervised the usage of four energy management software systems that were responsible for the heating, ventilation and air conditioning of all the 23 commercial office buildings
Trained staff and developed training and responsibility parameters for continual operation
Performed backup and restoration of critical system files including the maintenance of archives
Worked alongside energy management software developers to create a program that reduces operation costs following a rolling electrical power brown-out A mandatory curtailment of electrical power due to high usage demand

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