Systems Administrator Resume Profile

Skills Summary:

Installation, configuration and troubleshooting experience with computer operating systems, including Windows, Apple OS X and Linux/Unix systems
Installation, repair, upgrading and replacement experience encompassing all makes and models of desktop and laptop personal computers
Computer hardware repair, replacement and upgrades. Customized high-end desktop PC solutions including over clocking of CPU, GPU and RAM sub-systems.
Installation, repair, upgrades and replacement of peripheral hardware monitors, backup solutions, external storage, networking, application specific equipment and legacy hardware
Computer networking design, installation and operation. WAN technologies include ADSL over dedicated circuit, co-ax via cable television providers, proprietary microwave pre-WiMax . LAN technologies include Ethernet via twisted-pair and co-axial, WiFi over 2.4 and 5 GHz frequencies and vendor specific power line communication.
Tablet and smart phone device repair, including replacement of consumable parts such as batteries
Comprehensive awareness of issues regarding security of data, end-user protection and network security
Remote troubleshooting and support
Environmentally appropriate disposal of components containing hazardous substances

Professional Experience:

Confidential

Customer Engineer

Support engineer for restaurant point of sale systems. Responsible for initial troubleshooting in a business environment with very little tolerance for system downtime and requiring very high rates of problem resolution on initial contact with customers. Support for McDonald's restaurant chain during and after installation of national upgrade program for over 60 of restaurant locations. Issues requiring additional investigation were coordinated with corporate software support and field service technicians.

Confidential

Technical Support

Help desk technical support for wide array of products sold internationally. These included various models of internal and external storage solutions and associated software packages. Position demands interaction with a diverse customer base with widely varying skill levels. Essential skills include developing and maintaining positive customer relations, communicating technical/specialty information to inexperienced users and education of new users to use of unfamiliar products. Provided customer service, first contact problem resolution and ensured ultimate customer satisfaction. Provided support for network attached storage products.

Confidential

System Integrator/Total Systems Specialist

Senior technician for boutique Internet-based computer systems integrator. Company focused on providing high-end, exotic computer solutions for enthusiasts and specialized businesses. Responsibilities included assembly, testing, shipping and support of a diverse array of products for this specialized and upscale market. Provided thorough support for all facets of customer requirements. Extremely thorough knowledge of diverse and rapidly changing market required.

Confidential

Student Systems Administrator

Student systems administrator for a large Sun Solaris computing environment. Total systems support consisting of 25,000 users. Assist faculty and staff with system problems, and system use. New student services design and implementation, upgrade of legacy systems and transition assistance for users from discontinued legacy system. Test and evaluate the development of new in-house administration utilities.

Confidential

Network Operations Center Technician

Responsible for monitoring multiple facets of mission critical systems including production databases, web servers, load balancing systems and globally co-located equipment and management of servers providing data to cusomters in proprietary data format. Position involved weekend monitoring and emergency maintenance, global trouble resolution and preliminary diagnosis of all aspects of system malfunctions.

Confidential

Systems Administrator

Primary support for facilities engineering, water treatment and maintenance departments. Worked for the IT and Operations group as an autonomous field agent to support IT needs outside of the main offices. Responsible for approximately 60 users with critical and diverse requirements, decentralized locations, and widely varying user needs regarding education, installation and maintenance of organizational computer system.

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