Senior Unified Communications Engineer Resume

SUMMARY:

Network and Voice professional with notable success directing a broad range of corporate IT Initiatives in planning, analysis, and troubleshooting of Cisco IP Telephony solutions in direct support of business objectives.
Support post installation of AVVID infrastructure, including MGCP and H.323 gateways, IOS and non IOS gateways, various IP phones and IP phone services, Cisco Call Manager Express and Unity Express, Unity, Unity Connection 7.0, SRST, FXO, FXS, and Unified messaging.
Hands on experience building large phone system installations for users utilizing various Call Manager and Unity versions.
Hands on experience building redundant Network Infrastructure Solutions implementing the Cisco full product line of Switches and Routers.
Adept at developing effective telephony policies and procedures and preparing project documentation according to technical specifications.

TECHNICAL SKILLS:

Platform: Full Cisco Catalyst switch product line 2900 series through 6500 series running Hybrid and native code, Full Cisco Router product line from 1700 series through 7200 series, MCS 78XX chassis, and UCS B and C series

Protocols: OSPF, EIGRP, BGP4, RIP Version 1 and 2, Spanning Tree, 802.1Q, ISL, TCP/IP, VTP, SIP, H.323, and SCCP, MGCP

WAN Technology: T - 1, T-3, ISDN PRI, Frame Relay, ATM, VPN, VOIP, MPLS

LAN Technology: Ethernet, Gigabit Ethernet, VLAN Integration

Operating Systems: Windows 2000 Servers, Windows 2003 Servers, and Linux based platforms

Telephony: Cisco MGCP and H.323 Gateways, Call Manager (3.1-,11.5), Cisco CME, Cisco Unity 4.X-11.5, Unity Express and Unity Connection - all versions.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Unified Communications Engineer

Responsibilities:

Tier 4 participation in all IP Telephony problem resolutions for a wide variety of Fortune 500 companies.
Pre and post design/installation of various components of Unified Communications solutions Callmanager version 3.2 to 6.0.
Assist in setting up documentation and processes for all IPT operations, meeting with installation account and Deployment teams to certify supportable status of all new IPT Customers as well as working with monitoring groups handling process of events and thresholds.
Technical lead and escalation point for large Managed Services financial customers.

Confidential

Senior Unified Communications Engineer

Responsibilities:

Tier 4 participation in all IP Telephony problem resolutions for al, financial as well as medical institutions.
Pre and post design/installation of various components of Unified Communications and solutions of CUCM versions 6.0 to 10.5 in a standalone and VM environment.
Assist in setting up documentation and processes for all IPT operations, meeting with installation account and Deployment teams to certify supportable status of all new IPT Customers as well as working with monitoring groups handling process of events and thresholds.
Technical lead and escalation point for medium to large Managed Services clients.

Confidential

Senior Unified Communications Engineer

Responsibilities:

Support and maintain our client enterprise networks.Technical lead for assigned clients. Worked with the client to ensure managed devices are configured following Cisco’s best practices and framework for managing and supporting enterprise networks.
Work with enterprise networking products from the following vendors: Cisco, CUCM, CUCN, UCCX, CER, Expressways, IOS voice gateways, as well as third party Cisco voice partners Xmedius fax, Uptivity call recording.
Work with various network and voice protocols: SIP, MGCP, H323, ISDN, SCCP.
Troubleshoot issues that arise for managed customers.
Available for after-hours support as needed.

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