Summary

• 7 years of experience in Cisco Voice and Data Networks. This includes extensive experience in Cisco Unified Communications Products, installation and integration of Cisco Communication Manager, Cisco Unity and various other Cisco Unified Solutions.
• Responsibilities include testing, customization and implementation also been involved in implementing the projects, ensuring quality and scheduled delivery of solutions.
• CCNP Voice and CCNP Routing and Switching Certified.
• CCIE Voice written Exam completed.
• Proficient in Enterprise/Corporate internetworking, service provider solutions using Cisco products.
• Sound knowledge on Cisco IP Telephony, which includes Cisco Communication Manager, Cisco Unity connection, Cisco Emergency Responder and VOIP protocols such SIP, MGCP, SCCP, H.323 and QoS technologies
• IP sub-netting, RIP, OSPF, EIGRP, BGP, MPLS networks, VLAN's, ACL's, and WAN technologies like PPP, HDLC, FR and ISDN
• Hands on experience in configuring and maintaining Microsoft LYNC 2010, which involves configuring users for Lync and also Implementation and Maintenance of Polycom Phones - CX600, CX3000 and Polycom Roundtable which are optimized for LYNC.
• Experience in NOC operations, ISP network design and maintenance.
• Planning and implementation of projects, Integration and optimization of Networks and maintaining networks.
• Positive and creative thinking, easily adaptable with good communication skills and self-motivated as a team member and also with good ability to lead a team.
• Good Customer Handling skills.

Technical Skills

Professional Experience

Network and VOIP Engineer Confidential

Responsibilities:

• Target is a Retail client with 2 Data centre located in Minneapolis with 1900 WAN network across US and worldwide.
• Responsible for managing the voice IP Telephony infrastructure which consists of Cisco Communication Manager, Cisco Unity Connection for voice mail services, Cisco Emergency Responder, Cisco Unity Presence and also Avaya Legacy PBX Systems.
• Coordinating with the US circuit providers for troubleshooting circuit related issues
• Configuring and troubleshooting Cisco Communication Manager Server, Cisco PSTN Gateways, Cisco IP phones and IP communicators.
• Configuring and troubleshooting Cisco VG224 Analog gateways
• Coordinating with Cisco TAC for technical and hardware related issues.
• Managing Network devices with OOB connectivity during disaster stage.
• Managing any ad hoc changes in the Voice Gateways with HPNA.
• Managing and configuring users in Microsoft Lync 2010.
• Implementation and Maintenance of Polycom Phones - CX600, CX3000 and Polycom Roundtable which are optimized for Lync.
• Identifying the Problem areas and providing solution working with right team.
• Interacting with the client in understanding their design requirements.
• Preparation of design documents such as HLD/LLD/NIP/UAT etc.
• Designing the new Unified Communication's solution to solve customer requirement.
• Conducting Network Audits and providing the recommendations.
• Analysing the client network inventory for EOL and recommending for the upgrade.
• Carried out assigned projects and tasks in a timely, diligent and professional manner. Exhibits an expert understanding of the functional business or technical disciplines to ensure IT solutions meet or exceed customer requirements.
• Developing and maintaining expertise in relevant information technology and functional disciplines in order to employ innovative approaches to solve problems.
• Adhere network processes and standards and actively participate in the continuous improvement of those processes and standards
• Providing training to the associates to enhance their knowledge on Cisco IP Telephony.

Environment: Cisco Communication Manager, Cisco Unity Connection, Cisco Emergency Responder, Cisco Unified Presence, Cisco IOS, Cisco 2800, 3500, 3800, 5500, 7200 series routers and Switches. EMC Ionix, CA Netvoyant, Prognosis

L2 Engineer

Confidential

Responsibilities:

• Interacting with the client in understanding their design requirements.
• Implementation and configuration of Cisco Voice gateway 2811, 3745 3845 , Cisco Switches 2950 3750
• Installation of Cisco Communication Manager, Cisco ICM, Cisco IPCC Express, Cisco IP IVR
• Integration of Cisco ICM with Cisco Communication Manager and other peripherals
• Integrating Cisco Communication Manager with Avaya Modular Messaging.
• Configuring and Managing Cisco IP Phones 7940/60/70 series.
• Configuring Call Managers features such as Call Park, Call Pickup, Extension Mobility and IPMA Attendant Console.
• Providing consultation services to the clients to enhance their network performance.

Environment: MCS 7845, PGW Gateway Cisco 3500, 65000 series routers, Cisco IOS. Cisco Unity Connection, SIP, Cisco Communication Manager,

Network Engineer

Confidential

Responsibilities:

• Implementation and configuration of Cisco Voice gateway 2811, 3745 3845 , Cisco Switches 2950 3750
• Installation of Cisco Communication Manager, Cisco ICM, Cisco IPCC Express, Cisco IP IVR
• Integration of Cisco ICM with Cisco Communication Manager and other peripherals
• Integrating Cisco Communication Manager with Avaya Modular Messaging.
• Configuring and Managing Cisco IP Phones 7940/60/70 series.
• Configuring Call Managers features such as Call Park, Call Pickup, Extension Mobility and IPMA Attendant Console.
• Implemented and tested the Cisco NAC Network Admission Control demo setup.

Environment: Cisco 2800, 3500, 3800, 5500, 7200 series routers and switches, Cisco IOS, Cisco Communication Manager, Cisco Unity Connection, EMC Ionix, CA Netvoyant, Prognosis

Network and Engineer

Confidential

Responsibilities:

• Pre-Installation planning, Installing, configuring, Disaster Recovery Planning, testing and troubleshooting data networks.
• Responsible for Service Delivery without deviating from the Service Level Agreements.
• Involved in supporting the IP based data networks.
• Coordinate with other vendors
• Devised standards and procedures for network Implementation.
• VOIP Solution implementation and support.
• Configuring Cisco Router. ATA and IP devices for VoIP.
• Trouble shooting of VOIP network elements.

Environment: Cisco 2800, 3500, 3800 series routers and switches, Cisco IOS, Whatsupgold, MRTG