Employment History

Confidential

Responsibilities:

• Integral member of the enterprise transformation team tasked with orchestrating all facets of new software/hardware releases for Portfolio Delivery Management Analysis and Retail Delivery for one of the largest Banks in the US. Provided lifecycle integration, hardware deployment, and support infrastructure impacting the entire IT enterprise.
• Managed cross-functional teams delivering myriad IT development projects concurrently. Developed project plans, management strategy, project requirements, schedules, risk mitigation essentials, change procedures, budgets, etc.
• Handled relevant procurement, stakeholder interaction, resource acquisition and leveling, accountability reporting, and incident management. Facilitated all pilots and testing, chaired defect review boards, coordinated network and desktop assessment teams, assessed go/no go criteria, and created/administered databases of project-essential data.
• Liaised with corporate partners, platform managers and department managers to handle project scoping, define business intent, and effectively execute a complex strategy to deliver projects to comply with documented plans.
• Drove systemic improvements in business processes that enhanced business efficiency, product and service quality, client experience and cost containment in a high-profile national commercial banking environment.

Confidential

Responsibilities:

• Served as an on-site IT Project Leader tasked with the deployment, setup, configuration, consolidation, and follow-up support of an entirely new PC network infrastructure for the NASA Langley Research Center and its 3800 users.
• Directed 8 subordinate techs handling the receipt, accountability, and desktop setup / configuration of new PCs at the enterprise level. Coordinated team efforts to ensure timely fulfillment of deployment schedules and Service Level Agreements. Conducted performance reviews, approved schedules/leave, handled disciplinary actions / terminations, and personally handled full-scope program administrative support and summary reporting functions for the project.
• Also coordinated refresher upgrades for over 1000 laptops and all cell phones allocated to staff.
• Interfaced with representatives from all organization branches, facilitated project-related meetings, and served as formal point of contact for status, disposition, schedule and other matters pertaining to the project.
• Managed all project assets to include inventory control, processing damaged goods, and insurance claims. Accounted for all new systems as well as 3000 Legacy systems being replaced and purchased under the conversion contract.
• Administered the DAR encryption program for the transition process and all network assets.
• Ensured strict compliance with ISO standards, interfaced with auditors, and examined and validated summary activity reports for cell phones and multi-function printers generated by indirect report personnel under the same contract.

Confidential

Managing Owner

Responsibilities:

• Started a small IT business to support a contract to manage a 100-node computer network for a local business.
• Worked cooperatively with network administrator to streamline system performance, upgrade to current technology, and ensure the overall integrity of the network. Developed / implemented IT system improvements that dramatically reduced error rates while improving company operations. Delivered a 180K annual savings to the customer.
• Trained and coached customer personnel to achieve above-benchmark performance in all metrics categories.
• Participated in various client leadership forums to provide critical input on strategic planning, direction and goal-setting. Recommended creative tools to improve market penetration and develop new products/services.
• Solicited and bid new business, negotiated contracts, developed and administered company budget, and handled field service and contract fulfillment, payroll, fiscal accountability, summary reporting, and the year-end closeout process.

Confidential

Field Engineer / Analyst - NMCI Service Delivery Team,

Responsibilities:

• Assigned to the Norfolk Naval Shipyard complex in support of the Navy Marine Corps Intranet NMCI transition and support project. Administered a large local area network that included thousands of nodes for Naval Sea Systems Command, Naval Criminal Investigative Service, and the medical facility at St. Julien's Creek, Norfolk, VA.
• Established new NMCI IT policies for proper use of IT assets to include protocols for the SIPRNET secure Internet.
• Led a team of 12 technical associates responding to customer service calls generated by all three constituent agencies. Prioritized responses to hundreds of calls monthly, serving in a production control capacity.

Confidential

Senior System Analyst NMCI Network Operations Center

Responsibilities:

• Assigned to the largest Navy base in the world NOB Norfolk in support of the NMCI transition and support project.
• Coordinated escalated service in response to hundreds of requests weekly by end-users, coordinating 100 IT support technicians. Increased response time efficiency and problem resolution metrics by 25 during tenure.
• Employed Remedy software to document and archive call orders.
• Created and administered exchange stores and user profiles.
• Tested and debugged software prior to deployment to end-users. Remedied a broad spectrum of interface challenges between COTS software, user operating systems, and proprietary applications.

Confidential

Draftsman Apprentice

Responsibilities:

• Completed a 6-month apprenticeship for a CAD Draftsman in the engineering department of one of the nation's largest shipyards, and the only facility certified to design/build nuclear aircraft carriers.
• Mentored under a Master AutoCAD Draftsman, learning the intricacies of 3D designs for state-of-the-art marine engineering projects. Successfully completed program, with a capstone achievement of designing hydraulic systems for the USS G.H.W. BUSH CVN 77 , the Navy's newest Nimitz Class carrier.
• Exploited personal expertise in the IT technology discipline to introduce and integrate new technologies into existing data center infrastructures.