Systems Administrator Resume Profile

Professional Skills / Qualifications

Systems Administration, Desktop Support, Network Administration, Help Desk, Troubleshooting, Installation, Training

Professional Experience:

Confidential

Systems Administrator

Microsoft Dynamics CRM 2011 Training, Administration, Customization and Implementation
End User Support and Training
New User Setup and Configuration
SharePoint Administration 2007 and 2010
ADP Administration
iPhone support
Corporate Network Issue Troubleshooting and Resolution
WSUS for Corporate Network Windows Server 2008 Administration
RSA/VPN RSA Security Console, Contractor VPN, RSA Self-Service Console Administration
User Documentation for procedures, policies, and how to
Fax-Copier-Printer Toshiba e-Studio205SE, HP Laserjet P3005, HP Laserjet P3015, and HP Color Laserjet CP4020 Support
Active Directory/Group Policy Windows Server 2008 and 2003 Administration
Lync Microsoft Lync 2010 Adminstration
Exchange Microsoft Exchange 2010 and Exchange 2007 Administration
Server Maintenance, Installation, Repair, and Upgrade
Imaging and Deployment Windows Server 2008, Windows Automated Installation Kit for Windows 7 and Microsoft
Deployment Toolkit 2012, Clonezilla
Phone System Administration Avaya IP Office Manager 6.2
IT Equipment Purchasing
Hardware and Software Installation, Support, Configuration

Confidential

IT Technician

Support, maintain and implement Microsoft Windows workstations, thin clients and printers
Support, maintain and implement Microsoft Windows servers to provide the following services:
Exchange, Terminal Services, File services, Print services, Network services DHCP, AD, DNS
Documents reported problems in the Help Desk software
Travel to satellite offices/dealerships throughout Northeast and Florida to support users

Confidential

Hardware/Application Support Technician

Support end-user computer hardware, peripherals, and applications in a multi-location Windows network environment in corporate headquarters and remote offices.
Support Blackberry's and setup new blackberry users on BES
Deploy, install, configure, and troubleshoot PC's, PC-based hardware, operating systems and applications Provide end-user training and documentation for desktop applications Resolve network connectivity, VPN problems, and client-server issues Assist with hardware inventory and software licensing
Build and Update PC images
Create and reset user accounts
Setup Exchange mailboxes and manage public folders
Implement and modify group policies and logon scripts
Manage and monitor servers including file, print, mail, proxy, security, and DC's
Provide basic PBX and voicemail services moves, adds, and changes .

Confidential

Computer Support and Training

Help Desk support of 2500 users.
Develop specifications and evaluate software in data and word processing areas.
Train Assembly personnel in the use of commercial and custom software.
Create and Maintain databases for call logging, class tracking, and any databases needed by the assembly.
Identify problems with Assembly software/hardware and establish resolutions.
Provide necessary equipment, administrative and technical support services to Assembly users.
Assist in the evaluation and implementation of software needs of the Assembly.
Establish, monitor, and troubleshoot both wired and wireless network communications and ensure compatibility of network software.
Coordinate new software demonstrations.
Maintains up-to-date familiarity with state-of-the-art software, new technologies and developments. Serve as a resource to channel this information to Assembly staff.
Install and Setup Email client software.

Confidential

Computer Services Technician

Create and maintain inventory database of all hardware and software.
Provide support for students, faculty, and staff via phone, ticket, and email.
Use diagnostic tools for troubleshooting pc hardware and network issues.
Test and evaluate new hardware and software
Wrote and kept up to date manuals, procedures, and documentation used for computer services functions.
Install, repair, service, upgrade, and replace equipment computers, printers, scanners, and hardwa
Develop, organize, and present technical training/demonstrations for computer hardware and software.
Present operating system, end-user information retrieval, office automation, commercially available, and courseware application software training to address the needs and requirements of students, faculty, and staff on a one on one basis as well as group setting.
Install and Setup Email client software.
Responsible for technical, installation, upgrading and preventive maintenance, support for all hardware and software.
Create Novell staff and records server accounts and perform critical institutional data backup procedures.
Train, assign work load, instruct, and evaluate interns.
Perform troubleshooting of computers, network and peripheral equipment, identifying problems and providing solutions