CAREER OBJECTIVE:

Grand desires to leverage my strong industry experience in the field of Information Technology by taking a lead role in implementing high quality, effective solutions and hold a responsible position with unrestrained opportunities, ensuring credible performance.

CAREER SNAPSHOT:

• A dynamic professional with 9 years of extensive experience in IT Infrastructure Management and in technologies.
• A strategic planner with expertise in swiftly ramping up Windows Systems projects on Windows and Macintosh platforms.
• Expertise includes IT Infrastructure management across multiple domains.
• Design and Implementation of process and procedures for IT Support.
• Implementation of performance indices for the level of service offered and monitor for effectiveness.
• Adapt at analyzing information system needs, evaluating end - user requirements, and custom designing network solutions and troubleshooting complex information systems management.
• An effective communicator with honed relationship management, analytical, problem-solving skills
• Highly organized and capable of working meticulously under strict deadlines and achieving set goals.

DOMAIN SKILLS:

Technologies Protocols

• Windows desktop clients Windows Servers Administration
• Server management for Windows Server 2013 2008
• EMC Storage Servers
• Microsoft Active Directory Services ADS ADDS
• Microsoft Exchange Servers and Domain Controllers
• WDS - Windows Deployment Services
• Cisco Access Control System ACS
• Cisco VoIP Services and Call Manager
• Riverbed, Cisco WAAS Packeteer packet Shapers
• Managing Anti-Virus Servers and Print Servers
• Symantec 12d Backup Exec backup solution
• Hands on with Virtualization and Citrix server
• Routing Protocols: RIP/IGRP/EIGRP/OSPF
• DNS/DHCP/WINS
• Networking: Routers, Switches, Modems, Wireless Devices and Access Points
• Microsoft Servers: Win 2000 Server, Win Server 2003, Win Server 2008, Win Server 2012
• Firewalls: Fortinet Fortiguard 300C 200A 110C 80C, Cisco ASA 5505, Cisco PIX 515/525, Blue Coat, Watchguard, Sonicwall
• IPT VoIP: Cisco Call Manager 5.0 6.1, Avaya IP Office Manager, Zultys IP Gateway, MXIE Unified Communications
• Apps Software's: Manage Engine Op Manager Monitoring, Solar winds Orion Network Monitoring, MRTG PRTG Traffic Monitoring, Cisco Unified Communication Manager, Mail Security using Iron Port Barracuda, MS Lync Server 2010,Microsoft Exchange Server, Symantec Backup Products, MS CRM 4.0 2011, MS SharePoint 2007 2010, MS SQL Server 2005 2008, MS ISA Server 2006, Endpoint Securities like McAfee Trend Micro Sophos Forefront Antivirus Solutions, Server Virtualization on VMware Hyper V

PROFESSIONAL PROFILE :

Confidential

Key Deliverables:

• Effective and Strategic IT planning and oversight of IT infrastructure performance.
• Identify and implement new technologies to enhance the long-term operational and strategic goals of the company.
• Administration Management of HP EVA 4400 NAS three node cluster.
• Monitor application performance, server performance and network performance.
• Microsoft Exchange Server 2010, mailbox management and administration.
• Troubleshooting all technical issues related to server, data and voice network.
• Support projects associated with the implementation of network and server application.
• Work closely with all users and management for issue resolutions.
• Oversee the requirement for upgrades and installation of hardware's, software's and services related with internet and intranet sites
• Provide high availability of services and uptime and keen efforts to maintain the SLA level of the organization.
• Serves as main point of contact on all IT-related services for the assigned office.
• Review the adequacy and allocation of IT resources in terms of funding, personnel, equipment, and service levels.
• Supervise and take charge of the activities of team and improve the productivity of the team.
• Communicate effectively with internal clients to identify the needs and evaluate alternative business solution.
• Identify the problems, create choices and give alternative course of action.
• Follow internal procedures for change management, incident management, escalations etc

Confidential

Sr. System Administrator

Key Deliverables:

• Managing IT infrastructure in India and US office.
• Providing support for technology and infrastructure requirements.
• Driven application development to client requirements.
• Ensure all server infrastructure, security policies, processes and SLA's are adhered to and contribute to continuous improvement
• Domain installations and management across the locations.
• Infrastructure design and configuration for Optimal Performance.
• Develop and maintain backup, recovery and Disaster Recovery approaches including ensuring test of servers and DR Planning.
• MS Exchange Server 2010 2007 installations, management and administration.
• Application and DB server installation and configuration for production support.
• Monitoring of Internet Links Leased Lines and MPLS
• Configuration of Routers, Firewall and Switches.
• Monitoring of IPsec tunnel created between offices.
• Avaya IP Office Manager Server management and integration.
• Manages multiple domains procured at the registrars.
• Job responsibilities include maintenance of LAN WAN connectivity, inter- networking, data and voice.
• Manages Symantec backup solutions.
• MS Lync Server 2010 management and integration.
• Reports preparation on a monthly basis.

Confidential

Systems Network Engineer Corporate IT

Key Deliverables:

• Installing, Configuring and Administering Microsoft Windows 2000 and 2003 Servers
• Administrating a Microsoft Windows 2003 Active Directory
• Administrating the Exchange 2003 Server
• Installation of Citrix server and Application hosting and monitoring
• Maintaining and Monitoring the FTP Server.
• Administration and updating of the Microsoft security updates in all the clients' through WSUS Server
• Managing the Trend micro software for Antivirus updates in the entire Network
• Management of User/Group on Windows Active Directory Domains and servers
• Management of Multifunctional Printers with Print Server and monitoring individual accounts using Print Manager Plus
• Assigning rights and permissions to users to access the shared network resources
• Managing the Cisco Routers and Switches
• Managing Virtual Private Networks and VLans
• Monitoring of Network Links and troubleshooting issues
• Configuring and maintaining IPsec Site to Site VPN Tunnel
• Configuring and Managing the Wi-Fi devices Linksys, D-Link etc.
• Managing the Cisco ASA Pix Firewall
• Cisco ACS Access Control server server installation Maintenance
• Installation Maintenance of Cisco Call Manager 4.2 6.1.4
• Creating Maintaining the Cisco Call Manager Partition Calling search space
• Integrating the Cisco Call manger unity server with Active Directory
• Configuring the Soft Hard Cisco IP Phones

Confidential

Network Support Engineer

Key Deliverables:

• Networking of Computers using various physical cable networks etc.
• Installation and configuration of Active directories, GPO and domain controller.
• Windows update service using WSUS 2.0
• Installation, configuration and troubleshooting of Windows Server 2000, 2003.
• Troubleshooting of desktop, laptop and network printers.
• Windows Server backup as per schedule.
• Installation of DNS and DHCP.
• Management of FTP servers, SQL database servers, and IIS servers.
• Installing, configuring, operating, and troubleshooting complex routed LAN, WAN, Switched LAN networks.
• Installation, Maintenance and troubleshooting of LAN.
• Installation of Cisco IOS for Router using TFTP and using web.
• Good knowledge on OSI model and Layered communication.
• Segmentation of networks using Bridges, Switches and Routers.
• Creating large networks using dynamic protocols like RIP2, EIGRP, OSPF, and BGP.