SUMMARY

• Over 7 years of IT experience in various stages of Software Development Life Cycle (SDLC), which includes experience as SFDC Developer/Administrator and JAVA Developer Over 5 years of experience in Salesforce.com CRM platform as a Developer using Visual force, Apex classes with operational analytics, project management, and quality assurance with emphasis on process improvement.
• Administration, Configuration, Implementation and support experience on Salesforce.com platform.
• Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud and Marketing Cloud.
• Implementation & Integration experience on Salesforce.com using Apex Language (Classes, Controllers & Triggers), Web Services, Visual Force Pages, Components, Tabs, Custom Objects, S - Controls, Reports, Analytic Snapshots and Dashboards.
• Sales Cloud, Service Cloud, Call Center, Force.Com and Chatter in Salesforce platform.
• Experience in creating Custom Objects, Custom Fields, Custom Relationship, Custom Tabs, Standard Object and Many 2 Many Relationships.
• Implemented various advanced fields like Pick Lists, Custom Formula Fields, Field Dependencies, Work Flow rules and Approval Processes for automated alerts, field updates and email generation.
• Experience on Salesforcelightningfor Customizing Reports and Dashboards for business use.
• Worked inLightningenvironment to develop the application according to business requiremnets.
• ImplementedSalesforceLightningComponents for small set of users within the organization.
• CreatedLightningapp for company's product page to display items from inventory.
• Experience in creating Validation Rules, Approval Processes, Triggers, Security and Sharing Rules, Security Roles, Profiles, Object Level Security, Field Level Security, and also worked with Organization Wide Default Manual Sharing Rule.
• Hands on experience in Administration setup like Manage Users, Security Controls and Data Management.
• Worked with various custom objects like Projects, Assignments, Budgets, Regions, Timecards, Expense, Reports, Expenses, Work, Milestones, and Resource Requests.
• Experience in creating Reports, Report Folders, and Report Type as per the client application requirements.
• Facilitated in the overall management of the project including and mitigation, status reports, client presentations, defining Milestones, deliverables and establishing critical success factors.
• Expertise in using Apex Data Loader, Export - Import, Data Operation, Data Insert, Update, Operations, Email-Case, Web-Case, Web-Lead, Tracking Field History, Setting Up the Logging History, Set Up the Audit Trail and Data Migration.
• Excellent experience working with salesforce.com sandbox, production environments, and Force.com Plugin environment using Eclipse IDE.
• Implemented, trained, maintained, and supported all applications within marketing automation suite of applications.
• Developed integrations between vendor systems, and internal systems - specifically Siebel, SFDC, SAP and Master Data Warehouse.
• Expertise in querying Salesforce database using SOQL, SOSL using Apex Schema Explorer.
• Experience with Standard Controller, Custom Controller, Various Tags, Action Support, Output Panels.
• Involved in developing Apex Classes, Apex Triggers and Apex Methods.
• Experience with Collections like List, Set and Map.
• Experience in creating Business Requirements Documents BRD, FRD, Project Plans, Use Cases, User Stories, Activity Diagram, Sequence Diagram, Requirement Traceability Matrix, Test Plans and Various Software Life Cycle Development Project.
• Worked with various SDLC like Agile and Waterfall methodologies.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Salesforce CRM, Classes/Controllers, SOSL, SOQL, Dashboards, Salesforce Security Model, Custom Objects, Apex Data Loader, Record Type, Role Hierarchy, Visualforce Pages/ Components, Workflow & Approvals, S Controls, Service Cloud, Lightning Components, Chatter, Apex Web Services, AJAX, Analytic Snapshots Case Management Automation.

Salesforce Tools: Apex Data loader, Web services APIs like SOAP, Force.com Explorer, Force.com Eclipse IDE Plug-in, Force.com Platform (Sandbox and Production).

Programming Languages: C, C++, Java

Web Technologies: JavaScript, ASP.NET, CSS, XML, Ajax, HTML, DHTML.

Operating Systems: MS Windows, Vista, Linux, Unix, MVS.

Data Bases: VSAM, MS SQL, MS Access, Oracle 11g /12c.

Other Tools: JIRA, Software as a Service(SaaS), File Manager, Data Migrator, ContinuousIntegration(CI), IBM Debug Tool, Informatica, Microsoft Visio, Workbench, Tableau.

PROFESSIONAL EXPERIENCE

Confidential, New York City, NY

SR. SFDC Dev/Admin

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional need Built Custom Applications to match the existing business needs with required enhancements.
• Created Custom Objects, Tabs, Record Types, Organization wide default settings, Sharing Rules, Queues, and Groups as per the business requirements.
• Developed APEX Classes, Visualforce pages and APEX Triggers to develop the custom functionality as per the requirements.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Created Visualforce pages which identified a region to be updated to enforce partial page refreshes and display the status of Ajax requests to display different values depending on whether it is in progress or completed.
• Worked with Sales cloud and Service cloud to leverage the functionality, Lead Management and Opportunity management.
• Developed custom Visual force pages to automate Approval processes that used Email Approvals and Parallel Approval steps.
• Worked extensively on Test methods to ensure all the Controllers and Apex Classes are covered for Production Deployment.
• Worked with Dynamic Apex to access Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Developed Validation rules on various objects and created Assignment Rules on Lead object to assign the Leads automatically to various groups of users.
• Developed the custom logic to invoke the REST API to Encrypt and Decrypt the barcodes based on the customer email.
• The Decrypted barcode is scanned and the physical address is retrieved.
• Performed Data Management, including Data Integration from external data sources using APIs, web services as well as importing and exporting large volumes of data.
• Designed and build unique, internal and external customer-based solutions for extending the value of our Salesforce application using Apex, Visualforce and Force.com IDE.
• Worked on Test Methods to cover the Controllers and Trigger Handlers to ensure all the apex code has coverage and is being pushed to other sandboxes and production environments.
• Designed, build, test and deploy enhancements to Salesforce custom Objects, UIs, Workflows, Triggers, Alerts and Reports within Salesforce using Apex and Force.com.
• Data migration and updates through the tool provided by Salesforce.com and Apex Data Loader in Salesforce.com.
• Involved in writing the test scripts for the Encryption and Decryption logic and interacting with the testing team to help them with the Integration and UAT testing.
• Leveraged Project Management standards including repeatable timeline, WBS, and SDLC milestones.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component and Controllers), Data Loader, S-Controls, Sales cloud, Service cloud, Marketing cloud, Apex Triggers, Web Services, Custom Objects, Security Controls.

Confidential, NJ

SFDC Dev/Admin

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the Job science to match the functional needs of the organization.
• Developed a job portal using Site Concept in Salesforce by creating Visual force pages and Apex Classes allowing the jobseekers to register themselves and apply for the jobs.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Worked on Sales cloud and service cloud.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed Several Reports using salesforce.com platform.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/assets management.
• Created and used email templates in HTML and Visual Force.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown web services.
• Establish milestones and work with the software team to provide the business with estimates and risk analysis.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Worked in Data Migration from Traditional Applications to Sales Force Using Data Loader Utility.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP, Sales cloud, Service cloud, Marketing cloud.

Confidential, OH

SFDC Dev/Admin

Responsibilities:

• Created a support portal using Sites concept in Salesforce.
• Developed VF pages and associated Apex classes to allow the customers to register, login and submit their service requests which are resolved by CSS people.
• Created Custom objects, fields according to the requirements of business which are useful in the validation of entitlements.
• Worked on sales cloud and service cloud and marketing cloud.
• Created custom Profiles to restrict the data access to the unwanted internal users depending on their job responsibilities.
• Created Roles, Public groups to loosen the data security so that the data can be shared among the users when needed.
• Created Page Layouts for various profiles to make the CSS people comfortable for inputting data into the CRM from customers.
• Worked on Email-To-Case settings so that the emails can be created as Service Requests automatically and assigned to the associated internal user.
• Created Triggers like sending emails to the portal users whenever they update their account information comparing their new information with their old information.
• Created custom reports to evaluate the performance of CSS people and the usage of the customer portal as well.
• Worked with various custom objects like Projects, Assignments, Budgets, Regions, Timecards, Expense Reports, Expenses, Work, Milestones, and Resource Requests.
• Created Visual force and HTML Email templates to be sent to the customers depending on the action they perform after they log into the portal.
• Fixed defects and provided support during the warranty phase after production.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Sales cloud, Service cloud, Marketing cloud, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential - Charlotte, NC

SFDC Dev/Admin

Responsibilities:

• Initial Phase I was responsible for gathering the requirement in order to design "Profit View" App.
• Created various Standard and Custom Objects, Custom Fields, Look up master detail relationships.
• Used Various Fields, Pick list, Number, Integer, Text Fields.
• Created various custom objects where we map to rollup summary field to its master objects.
• Worked Sales cloud, Service cloud and Marketing cloud according to the needs of the application.
• Designed few relationships between Custom and Standard Object master detail for Profit View Application.
• In order to automate various task I defined various work flow rules by utilizing email action based on particular criteria.
• Involved in creating Security Model for permission set, role, object level and field level security required by Profit view.
• Controlled the Log in Access and IP Ranges for the entire Salesforce platform for application requirement.
• Involved in creating various email template in order to send auto emails for web to case, web to lead and email to case.
• Responsible for various Triggers based on particular action. We need to fire the triggers for various analysis for various financial products.
• Assigned various Apex Class, Apex Method, and Apex Triggers for various tag, various action Support using SOAP and API.
• Developed and Designed various executives reports and related dashboard.
• Validated and confirmed data source on front end via force.com IDE through eclipse environment and develop many workflow rule using collection list, set and map.
• Created Many Standard and Custom Objects like Account, Lead, Contact, Opportunities and Map to related field.
• Used Apex Data Loader for export-import external data migration for various external system using SOAP and API's.
• For Automated Routine Process, I created Appx Class and Methods to bulkify the codes using collection like list, set and map.
• Created Approval Process in order to make all information available for new developer or user.
• Gathered and Documented Business Requirement in Document (BRD), Functional Requirement Document (FRD), Use Cases, Activity Diagram and User Stories.
• Utilized Rational Unified Process (RUP) to configure and develop process, standards and procedures and created a Business Requirement Document.
• Created UAT Test Plans, Test Cases, and Test Scripts, Performed UAT Execution, Defect Management.
• Financial Reconciliation and Data Validation using SOQL and SOSL via Salesforce Apex Schema Explorer.

Environment: SFDC Tech, Sales Cloud, Service Cloud, Marketing Cloud, Sales Force Chatter, Force.Com IDE(Eclipse), Agile Scrum, Big Machine, Packaging And Migrations, SOQL, SOSL, Data Loader, Connect Offline, Apex Explorer, MSOffice, Visio, Apex, S- Control, RUP, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Windows XP, Windows XP.

Confidential - Florida, FL

SFDC Dev/Admin

Responsibilities:

• Participated in gathering requirements and defining the Entity Relationship diagrams.
• Customized tabs and worked with various standard objects including Accounts, Contacts, Leads, Campaigns and Cases.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record detail and edit pages.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Developed Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created mash up between salesforceCRM and Gmail through Force.com AppExchange’s Email integration engine.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & amp; Approvals, Reports, Custom Objects, WSDL, Custom Tabs, Email Services, Security Controls.

Confidential

JAVA DEVELOPER

Responsibilities:

• Used JDK 1.3 for development.
• Used Web Logic 6.0 application server and created Data Source and connection pooling to get the connection and perform database operations within the Java code.
• Used Front Controller design pattern.
• Gathering requirements from the business analysis team.
• Used Clear case as a version control.
• Created HTML, CSS, and DHTML pages for front-end.
• Used JSP for developing the web pages with HTML and Servlet as a controller for web pages to develop the application on MVC design pattern.
• Worked with the DBA for SQL queries and implement the same in Java code to perform the database operations.
• Java database Connectivity (JDBC 2.1) is used to perform operations with backend using DAO pattern.
• Performed Unit and integration testing on the local box and functional testing on the test server.
• Used Eclipse 2.0 as IDE to develop the Java code.
• Designed and Implemented JSP for better User Interface to get Desired Look and Feel.
• Implemented JDBC for database manipulation.
• Involved in Integration testing, Bug fixing and documentation.
• Used Log4J components for logging.
• Written use cases for unit testing using Joint.

Environment: JDK1.3, Eclipse 2.0, HTML, CSS, DHTML, SQL, Angular JS, Oracle 8i, Web Logic 6.0, Windows XP, IBM Unix-AIX 5.x, MS Visual Source Safe Version control.