CAREER SUMMARY:

• Over 10 years construction experience with focus on accounting, account management, customer service and project management.
• 8 years internet business experience with focus on revenue accounting, credit and collections, AP and AR functions, sales and business development.
• Received peak achievement award for personal achievement in finance department from CFO of Walt Disney Internet Group.

TECHNICAL SKILLS:

• Primavera Expedition, Meridian Prolog, SAGE ACT, SAGE 100, ImproveBuild RBS
• ORACLE Financials
• Office Trax, WebX, GoTo Meeting, Docent LMS Outliner and Mobile extensions, SharePoint
• Hoovers, ID Exec, Sales Force, Goldmine Sales Application Tools, Pivotal Tracking Software
• Windows 98/2000/Me/NT/Professional/XP Professional/Vista/7 Professional
• Microsoft Excel, Word, Access, Outlook, PowerPoint and Project
• Macintosh OS 9, 10 operating systems

BUSINESS SKILLS:

• Detail oriented, highly motivated, analytical, team player.
• Ability to perform multiple tasks in a fast paced environment while providing the highest level of support and follow up.
• Excellent communication skills and the ability to work effectively with exceptional time management and organizational skills.
• Able to develop excellent rapport with vendors, clients and senior management through sales experience and customer service expertise.
• Strong management leadership skills.
• Provide excellent staff guidance training.

PROFESSIONAL EXPERIENCE:

Confidential

Information Analyst

IT, System and Network Administrator

• Desktop support for entire company.
• Responsible for training staff on software and technology usage.
• Develop policies and procedures and training manuals for reporting and new CRM and project management software integration.
• Customer service and account management for new and existing clients via telephone, email and site visits.
• Research, design, develop, and maintain custom energy audit reporting tools using Microsoft Office Suite.
• Schedule energy audits with customers and assist Business Performance Manager and General Manager with administration, customer service and warranty issues.
• Review, code, recognize and reconcile account invoices.
• Work with Office Manager and General Manager on all accounting issues.
• Assist Marketing and Sales in trade show events and help maintain consistent branding of collateral.
• Assist Owner/President in overall departmental direction and analyze current policies and procedures.

Confidential

Accounts Manager

• Sourced and managed new contractors and outside vendors.
• Entered, issued, tracked and followed up on all new requests, accounts, work orders, request for proposals, and bid proposals using web based order management system Office Trax, and client provided CRM software.
• Contacted customers and subcontractors to schedule work and deliveries for facilities maintenance issues.
• Assisted accounts payable with check runs, monthly and quarter end closes and responsible for timely and accurate billing and payment of invoices within 21-30 days.
• Responsible for collecting payments after 21 days.
• Managed and maintained systems database including scanning of invoices, client information, job site locations, subcontractors and vendors.
• Maintained 95 customer satisfaction rating at all times.
• Created, generated and maintained departmental reports as required including monthly account reconciliations.
• Assist Facilities Maintenance department in volume spikes and out of office and vacation requests.
• Managed special projects for estimating, business development, construction and facilities, and created custom reports for large clients like Wyndham Resorts, Barnes Noble, Panda Express, Panera Bread, Chipotle, Ulta Salons, Orvis, PetSmart, White Castle, Taco Bell, Wal-Mart, and Sams Clubs across the United States.
• Responsible for accurate job cost coding and posting of invoices.
• Met and exceeded all goals.

Confidential

Project Manager

• Customer service and project management for all new and current construction jobsites.
• Account management and customer service for all subcontractor and vendor accounts.
• Entered and tracked all project correspondence of requests for information, request for pricing, change order requests, change orders, purchase orders, submittals and transmittals.
• Ordered, supplied and maintained all project inventories.
• Coordinated, scheduled and inspected multiple jobsites with jobsite project managers.
• Prepared, reviewed and approved all monthly billings, quarter end closes, owner billings and job costing.
• Processed payments to suppliers.
• Account reconciliation and data archival of accounts previous to tenure.
• Monthly account reconciliation.
• Desktop support and network administrator for all network users.

Confidential

Special Projects Manager

• Reported directly to COO and assisted him in all daily operations for all business entities.
• Re-designed, implemented and managed two existing web sites.
• Solve customer requests and sales complaints according to company policies.
• Created and maintained weekly and monthly sales and marketing reports.
• Analyzed and created reports on overall customer web trends to increase revenue and maximize customer experience .
• Implemented and managed co-registration email campaigns to grow customer base and increase overall revenue.
• Managed sales, marketing, production and overall operations of Market Scoreboard website.
• Tracked, reported and revised sales operations for multiple marketing campaigns to increase overall revenue.
• Worked closely with IT to implement and manage all marketing, sales and website campaigns and overall changes to websites.

Confidential

Assistant Project Manager

• Responsible for 2.5 million dollar monthly draw for 50 million dollar loft/apartment project.
• Assisted project manager in overall quality control of the project.
• Managed all subcontractor and vendor accounts.
• Assisted and provided support for VP and president.
• Developed and prepared marketing packets for delivery and presentation to potential new owners and clients.
• Met with architect, senior VP of development, and bank inspector to discuss overall project progress and analyzed revenue forecasting to provide accurate project scheduling and funding.
• Prepared monthly cash flow projections comparing actual revenue to actual expenses.
• Prepared, reviewed, processed and approved all monthly billings.
• Responsible for timely billing and approval of all invoices submitted for payment.
• Responsible for hiring, training and managing office staff.

Special Projects

Responsible for complete subcontractor account reconciliation from start of project to current date and Primavera Expedition system reconciliation.

Confidential

• Inside Sales Representative
• Responsible for selling enterprise software licenses and professional services into large and complex organizations within assigned vertical markets including the global 2000.
• Identified, called on, qualified and interacted with senior level executives at target companies including CEO, CFO, and executive VP levels. Researched projects as needed for director of sales.
• Penetrated new territories and built and maintained global western territory pipeline.
• Provided sales and marketing literature and information to customers and maintained up-to-date knowledge of company products and competitors.
• Provided sales reporting as required by management, with a focus on forecasting.
• Identified, called on, built and maintained content and partner alliances where applicable.
• Developed and documented corporate procedures for efficient division of work and territories.
• Met and exceeded all set goals and quotas.

Confidential

Senior Technical Account Manager Inside Sales

• Responsible for entire United States sales region for GoTo Shopping.
• Responsible for interviewing, hiring, training and reviewing all employees in sales department.
• Worked closely with sales, finance, product management, engineering, IT and other teams to oversee selected implementations.
• Worked with and managed account managers to effectively manage large account base, delivering superior customer service while expanding client participation.
• Searched for opportunities to enhance and add to client listings.
• Up-sold current clients and monitored current client activity to maintain high client satisfaction rating.
• Processed and implemented proposal requests, build-outs, enhancements and change requests, and customer credits within set time limits and according to company standards and policies.
• Provided reports as needed for daily, weekly and monthly meetings with marketing, merchant operations, product and business development.
• Responsible for checking ad inventory for new and existing accounts as well as posting ads and banners to site.
• Decreased backlogged merchants and increased revenue by 33 .
• Initiated, cold called, managed and maintained new and current client relationships.
• Developed with account executive team, ongoing improvements to the process of prospecting, qualifying, and closing key accounts.
• Met with engineering department to ensure proper software implementation and system compatibility.
• Tested software for new Phoenix user interface and subsequent testing for future launches and rollouts.
• Consistently met or exceeded sales numbers and goals.

Confidential

Senior Revenue Coordinator Lead CSR

• Responsible for United States sales region as well as international sales for all Infoseek
• and Disney entities.
• Supplied customer service support for all clients both internal and external.
• Worked closely with credit and collections team to ensure better overall customer service.
• Answered customer service and credit and collections requests via telephone and email.
• Prepared customer statements to ensure proper collection efforts.
• Communicated closely with sales finance to ensure accurate sales reporting information.
• Researched and resolved all revenue, billing, commission and contract issues in a timely fashion.
• Provided daily, weekly, and monthly reports as required for month end close.
• Assisted in monthly account reconciliation, month end and quarter close.
• Responsible for the interviewing, hiring and training of order entry, billing, and contract service representatives.
• Responsible for quality control of order entry and billing to ensure accurate invoicing.
• Managed all daily functions of order entry, contract service representatives, and contract and billing administrators.
• Met and exceeded all set goals.

Special Projects:

Departmental leader for two major system integrations as well as aided in the design and development of same. Developed and presented training materials for ORACLE financials rollover nationwide. Developed policies and procedures for sales and accounting.

Confidential

General Manager

• Recruited, trained and supervised staff of 20 employees for construction cleaning crew.
• Prepared and maintained contracts and provided job cost summary reports and revenue forecasting.
• Implemented quality control and job site safety.
• Acquired and maintained accounts including general bookkeeping and accounts payable/receivable.
• Coordinated, scheduled and inspected multiple jobsites with project managers and superintendents.